Home Helpers Employee Reviews
Out of 30 Home Helpers employee reviews, 38% were positive. The remaining 62% were constructive reviews with the goal of helping Home Helpers improve their work culture. The Customer Support team, with 45% positive reviews, reports the best experience at Home Helpers compared to all other departments at the company.
Briefly describe your overall experience at your company
Very low pay. Scheduling coordinators and managers are incompetent.
Posted 10 days ago
What do you like best about the leadership team?
They know their stuff and are willing to help you at any time
There are plenty of office staff to handle any and every problem that comes along. Always someone available to help.
Review from Customer Support Dept
What does the leadership team need to get better at?
Incompetent in the Scheduling department and with any help.
Posted 10 days ago
Either try to get some of the people that have left to come back or let go of all of the new people that the prior CPO hired
Communication! My manager doesn't communicate when a client cancels or no longer needs care. I've lost hours without any explanation as to why.
Review from Customer Support Dept
Everything. Too much bad history with this company and untrustworthy things going on within the company, I wouldn?
Review from Customer Support Dept
What is the best part about your compensation package?
we are offered good pay and the benefits are the best . Our CEO not only cares about the quality care of our clients but also about all employees
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Help At Home does not pay CNA's, home health aids or direct care workers a living wage.
Posted 10 days ago
They pay Way underneath market value
I feel undervalued because they gave me 40 hours a week and then they took the hours away without any explanation as to why. I was just removed from the schedule, and this has happened more than once.
Review from Customer Support Dept
They overwork good workers and take advantage of them, but reward poor workers.
Review from Customer Support Dept
What are some of the best things about your team?
They are all supportive and willing to help each other out
What do your coworkers need to improve and how could you work together better?
I do not work with coworkers. I work with clients.
Posted 10 days ago
Try to find some type of cohesiveness
What is most positive about the culture and environment at your company?
The clients are amazing. They know the truth too.
The most positive thing is that we help people.
Review from Customer Support Dept
What needs to change to make the company culture better?
If this point I don't know what they could do
More trustworthy people, better pay, and people who will show up to work
Review from Customer Support Dept
What did you like most about the interview process?
Nice manager... at least seemed that way at first
Review from Customer Support Dept
What would you improve about your company's interview process?
Company has many hoops to jump through many forms to complete many actions to do in order to get hired.
Posted 10 days ago
What makes you most happy at work?
Nothing makes me happy at work. It's a thankless job for low pay and a lot of hard work.
Posted 10 days ago
Being able to know that I made a difference in someones life
being able to help others who for circumstances beyond their control cannot help themselves
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management! It would greatly improve with management that knows what they are doing and how to care for people genuinely, not to just get a paycheck.
They really need to work on communication with the caregivers. My branch especially.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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