B-
71/100
Comparably Awards
ID.me Claimed Company
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. read more
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ID.me Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I don't think I can pick just one thing. I'm truly happy to work with people I like, on projects where I think the work actually means something good, and with a flexible schedule that means I can take my mom to a doctor's appointment in between tasks.
Review from Sales Dept
Great product, great people and we are focused on the future and making ID verification better everyday
Helping someone get access to an important service.
Id.me the other day to get the vaccine and then we can go to the airport
The team has your back and everyone wants to be successful.
The people and the mission.
New challenges, problem-solving and anticipating gaps.
job flexibility, appreciation and comfort feeling
I love what I do.
My team and my manager.
We get to help a bunch of people but a good chunk of demographic that has been overlooked for so long!
Our mission benefits millions of Americans daily and we are working to be the identity layer of the internet and act ethically while doing so.
Team interactions make sure to include members from all locations and make sure to make work enjoyable.
The work is challenging and rewarding, the work/life balance is great, coworkers are positive people to work with.
Review from Marketing Dept
I like whenever I get to tackle a new project or help creatively problem solve.
The partners I work with- getting them to feel like family. One of our values is Treat Every Customer Like your Favorite Family member
I love working with a fast paced team and helping to provide digital identity to all sectors and crossroads of these United States!
Review from Sales Dept
Seeing the positive change we make in people's lives.
The people I work with
Review from Sales Dept
Everyone willing to roll up their sleeves.
Review from HR Dept
What's going wrong and how can it be improved?
They keep doing employee surveys but not making any changes
Upper management refuses to acknowledge structural issues and keeps giving themselves raises/bonuses for doing no work. The CEO, engineering, and member support teams work really hard, BUT every other department plays internal office politics rather than doing their job. It's a mess
The actual users are stuck and flailing trying to access a social safety net. Government agencies are only starting to realize the liability, but employees know the system is problematic.
The unemployed needing to get verified are typically in an emotional bad place to begin with so their anger is typically at life and just focus it on us. To make it easier for people getting verified you probably need to make it even more simplified with pictures.
There is no solid roadmap or engineering. So things are always a rush and there isn't time to make things correctly.
ID.me will not be able to retain talent or reach anything close to it's potential under it's current CEO. For the company to achieve sustainable growth or a successful exit will require a new CEO.
Review from Admin Dept
Leadership is not aligned at this moment. Making it very hard to move forward. Everyone feels unsupported and that they need to just do their jobs and cover their tracks. CEO blames everyone for everything and thinks he is the only one able to do everything.
Review from HR Dept
What do you like best about your company?
That our mission and culture are something that everyone in the company works towards, every day. The energy, passion and people showing up everyday to five their best, is inspiring.
Review from Marketing Dept
What would you most like to see improved at your company?
Salaries and compensation in-line with experience and market variables.
Review from Marketing Dept
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