ID.me Employee Reviews
Out of 385 ID.me employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping ID.me improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at ID.me compared to all other departments at the company. The Admin team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They're accessible, and not just because you can slack them. Also they seem to strongly believe in the work, the whole mission.
Review from Sales Dept
Always available to help and create value in any deal cycle.
They have asked for feedback and listened to the employees, we have regular town halls with leaders to understand what they're working on and to share exciting updates.
Review from HR Dept
Transparent and care about the culture
They always communicate effectively and are available to assist in all ways possible.
What does the leadership team need to get better at?
Communication is something everyone could be better at
Again, the main thing that needs to be improved is communication. ID.me leadership tends to say one thing and do another with little to no explanation as to why for the people that work underneath them. Straight and consistent answers are rarely given.
The leadership team needs to start having roadmaps and a vision of what should happen rather than cause tumult to get another sale. The employees who do good work all quit because the IPO is loosing validity with leadership decisions.
They need to learn to scale and attract talent. Currently the engineering talent is abysmal. Anyone who is good enough to work somewhere else is looking to leave.
The leadership team needs to get better at being transparent with the company, actually following through on promises made to the employees, and have more structured evaluation for both employees and leadership team.
What is the best part about your compensation package?
Super comprehensive benefits IMO. Health, dental, vision, life insurance, 401k and stuff, I could've signed up for pet insurance. And the company swag is crazy good, I wear the north face jacket all the time and I like the notebooks we get at every event. Also snacks, all day every day.
Review from Sales Dept
Great base and commission payout. Very confident company since they are happy to pay people who perform. Several people on the sales team have been here 10+ years.
Employees are given equity in the company, and if we're successful in our mission, we'll all be rewarded handsomely
Review from HR Dept
Pay is good for the industry
Pay is reasonable for job title
Why do you feel undervalued and what would make you feel better about your compensation?
ID.me does not give raises based on tenure, or performance. ID.me does not do cost of living raises. ID.me does not give you a raise parallel to other positions in the company. So if you started off making $3 more than the position under you, that gap can be closed.
The most money is in options, but they are paid with long, long hours and demoralizing results.
It's essentially a call center so you are just a cog in the machine and you aren't really an individual. Getting paid more would be nice but it isn't expected.
A bit more compensation for the workload, but overall, we are paid VERY fair in regards to the market
Review from HR Dept
What are some of the best things about your team?
Great communication and support when it's crunch time with a lot of projects getting juggled. It sounds stupid but until you're on a team that actually puts in the teamwork, you can't appreciate the simple stuff that's normally expressed in buzzwords.
Review from Sales Dept
Everyone is happy to help and nobody comes off as they are "too good"
People are excited to be here, they see the potential and want to help ID.me be successful
Review from HR Dept
We sync really well with each other but the good manager who hired us all was laid off. New employees aren't such a good fit
Good people with good intentions who are always willing to help.
What do your coworkers need to improve and how could you work together better?
People are tired and unmotived they are generally unhappy with the changes
The people who have been there longest actively hold back on innovation and quality. They need to focus on making important things rather than quick things.
There are a lot of great people. But the focus is on making terrible things fast instead of making something to be proud of.
Management needs to provide a clear picture of goals so team members know what they are working on.
Review from Admin Dept
Not give up. Speak up. Keep trying.
Review from HR Dept
What is most positive about the culture and environment at your company?
The openness of communication. I'm encouraged to ask a lot of questions, of a lot of different people. Curiosity translates into passion for the work.
Review from Sales Dept
Very inclusive, helpful and people are genuinely happy.
No jerks allowed. It's great.
The company is open to new ideas, they realize they are not right about everything and there are plenty of areas to improve, so if you like solving problems, this is a great place.
Review from HR Dept
Also I have a few things to get done for the week
What needs to change to make the company culture better?
We need a culture first. We have none. New leaders at the top.
Focus on employees and the vision of what to do. Focus on making things better rather than thrashing around chasing every leadership whim.
The CEO needs to become more receptive to feedback. Everyone agrees with him because they fear losing their jobs.
It's a top down, burnout culture. Many hours and very little technical or career growth. There is no visibility or leadership. Rather it's making things very fast and then spending nights trying to manually fix people stuck trying to get their benefits from many states. It's terribly demoralizing.
The CEO's toxic conceitedness, inconsistent micro-management, vindictiveness towards those who don't fawn over his ideas and constant blaming of others for his poor decisions have created a culture that devalues leadership and data based decisions and rewards brown nosing and blind allegiance.
Review from Admin Dept
What did you like most about the interview process?
The interview process is difficult but every part has a reason, it's not like one of those companies where they make you wait just to see if you'll stay for hours to be a good worker bee. I personally liked the example project.
Review from Sales Dept
I got to meet with several members of the team to gain a good idea of the team and who I will work with. Everyone seemed happy and helpful. Now that I'm here it is still true
Individual face time with higher ups
The culture. Everyone is friendly and passionate.
Great job and I will be home
What would you improve about your company's interview process?
There aren't any Interviews reviews of ID.me yet.
Be the first to contribute a review.
What makes you most happy at work?
I don't think I can pick just one thing. I'm truly happy to work with people I like, on projects where I think the work actually means something good, and with a flexible schedule that means I can take my mom to a doctor's appointment in between tasks.
Review from Sales Dept
Great product, great people and we are focused on the future and making ID verification better everyday
Helping someone get access to an important service.
Id.me the other day to get the vaccine and then we can go to the airport
The team has your back and everyone wants to be successful.
What's going wrong and how can it be improved?
They keep doing employee surveys but not making any changes
Upper management refuses to acknowledge structural issues and keeps giving themselves raises/bonuses for doing no work. The CEO, engineering, and member support teams work really hard, BUT every other department plays internal office politics rather than doing their job. It's a mess
The actual users are stuck and flailing trying to access a social safety net. Government agencies are only starting to realize the liability, but employees know the system is problematic.
The unemployed needing to get verified are typically in an emotional bad place to begin with so their anger is typically at life and just focus it on us. To make it easier for people getting verified you probably need to make it even more simplified with pictures.
There is no solid roadmap or engineering. So things are always a rush and there isn't time to make things correctly.
What do you like best about your company?
That our mission and culture are something that everyone in the company works towards, every day. The energy, passion and people showing up everyday to five their best, is inspiring.
Review from Marketing Dept
What would you most like to see improved at your company?
Salaries and compensation in-line with experience and market variables.
Review from Marketing Dept