ID.me Employee Reviews
Out of 385 ID.me employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping ID.me improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at ID.me compared to all other departments at the company. The Admin team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication is something everyone could be better at
Again, the main thing that needs to be improved is communication. ID.me leadership tends to say one thing and do another with little to no explanation as to why for the people that work underneath them. Straight and consistent answers are rarely given.
The leadership team needs to start having roadmaps and a vision of what should happen rather than cause tumult to get another sale. The employees who do good work all quit because the IPO is loosing validity with leadership decisions.
They need to learn to scale and attract talent. Currently the engineering talent is abysmal. Anyone who is good enough to work somewhere else is looking to leave.
The leadership team needs to get better at being transparent with the company, actually following through on promises made to the employees, and have more structured evaluation for both employees and leadership team.
Why do you feel undervalued and what would make you feel better about your compensation?
ID.me does not give raises based on tenure, or performance. ID.me does not do cost of living raises. ID.me does not give you a raise parallel to other positions in the company. So if you started off making $3 more than the position under you, that gap can be closed.
The most money is in options, but they are paid with long, long hours and demoralizing results.
It's essentially a call center so you are just a cog in the machine and you aren't really an individual. Getting paid more would be nice but it isn't expected.
A bit more compensation for the workload, but overall, we are paid VERY fair in regards to the market
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
People are tired and unmotived they are generally unhappy with the changes
The people who have been there longest actively hold back on innovation and quality. They need to focus on making important things rather than quick things.
There are a lot of great people. But the focus is on making terrible things fast instead of making something to be proud of.
Management needs to provide a clear picture of goals so team members know what they are working on.
Review from Admin Dept
Not give up. Speak up. Keep trying.
Review from HR Dept
What needs to change to make the company culture better?
We need a culture first. We have none. New leaders at the top.
Focus on employees and the vision of what to do. Focus on making things better rather than thrashing around chasing every leadership whim.
The CEO needs to become more receptive to feedback. Everyone agrees with him because they fear losing their jobs.
It's a top down, burnout culture. Many hours and very little technical or career growth. There is no visibility or leadership. Rather it's making things very fast and then spending nights trying to manually fix people stuck trying to get their benefits from many states. It's terribly demoralizing.
The CEO's toxic conceitedness, inconsistent micro-management, vindictiveness towards those who don't fawn over his ideas and constant blaming of others for his poor decisions have created a culture that devalues leadership and data based decisions and rewards brown nosing and blind allegiance.
Review from Admin Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ID.me yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
They keep doing employee surveys but not making any changes
Upper management refuses to acknowledge structural issues and keeps giving themselves raises/bonuses for doing no work. The CEO, engineering, and member support teams work really hard, BUT every other department plays internal office politics rather than doing their job. It's a mess
The actual users are stuck and flailing trying to access a social safety net. Government agencies are only starting to realize the liability, but employees know the system is problematic.
The unemployed needing to get verified are typically in an emotional bad place to begin with so their anger is typically at life and just focus it on us. To make it easier for people getting verified you probably need to make it even more simplified with pictures.
There is no solid roadmap or engineering. So things are always a rush and there isn't time to make things correctly.
What would you most like to see improved at your company?
Salaries and compensation in-line with experience and market variables.
Review from Marketing Dept