Feel like this is a sink or swim company, you are tossed into clients with very little support if you have questions, nobody has time for anyone else or their questions,
What is the best part about your compensation package?
Pay was decent but not great
What needs to change to make the company culture better?
Work on teaming new hires with good mentors.
What's going wrong and how can it be improved?
the turnover is high both in the US and the PH, the PH team and the US don't seem to be working toward the same goals, company mission is about client satisfaction but there are no rewards based on that as a component
What do your coworkers need to improve and how could you work together better?
The teams don't really make sense, they don't all do the same work, they don't have shared clients or even shared types of clients. Perhaps have groups that can chat based on business types (ex: Saas, construction, non profit, etc - share tips and tricks)
What does the leadership team need to get better at?
Mentor your new employees - I am pretty sure the cost of mentoring now would help save new hire costs to replace them in the future. Have somebody who is specifically a mentor. Also do weekly or biweekly new hire group meetings so people can share what they learned or what they don't know yet.
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