Intuit Employee Reviews
Out of 603 Intuit employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping Intuit improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Intuit compared to all other departments at the company. The IT team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Training! Being more considerate. Helping us find things we don't know about
Review from Customer Support Dept
Understanding our job role before making decisions that effect us.
Review from Customer Success Dept
walk the talk about company values and stop treating people like they are stealing company time based on measuring how many robot-measured hours are spent on a task and then multiplying those hours by your salary/hourly rate to beat down the worker
Compensating employees fairly for the work they do. 35 cents a year raise for a 25 year CPA is insulting. The gas station workers make similar money where I live.
Understanding how the products actually work, listening to customer directly, and focusing on quality instead of shiny objects.
Why do you feel undervalued and what would make you feel better about your compensation?
More transparency about wages. Quicker turn around time for 'upgrade opportunities'.
We aren't paid enough to deal with what we are doing.
Review from Customer Support Dept
correction on the 401k response (can't go back) - to answer the question I got a message from my micromanager that their micromanager had an issue with one task multiplied by what I am paid in a high multitasking work environment
rsu's have been battered relative to my grant price
When i would reach out to tier 2 they would slack and tell me to figure it out
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
my co-workers are usually just as confused as to what their role is as I am. There is no clear structure within the organization to know who owns what
Everyone needs to help everyone by doing their job that they are getting paid to do
Review from Customer Support Dept
Each one is different and has different deficits and skills, so I cant answer that.
Being transparent and accountable. Stop trying to manipulate the information to sell serve and align with larger company goals
Review from Marketing Dept
better leadership and a strong consistent vision would be highly welcomed here.
Review from Design Dept
What needs to change to make the company culture better?
Remove everyone and start from scratch
Review from Customer Support Dept
Cut away and barr toxic behaviours reminiscent of old sales cultures creeping to ours as a new saas based sales environment. Ensure sales reps are encouraged to work together as well as individually at a fast pace to over deliver
Review from Product Dept
stop hiring incompetent senior managers and directors
Review from Design Dept
Too many middle management slowing down progress of great vision at high level.
Review from IT Dept
1 goal -- track it relentlessly from general manager down
Review from Marketing Dept
What would you improve about your company's interview process?
Make decisions regarding continuing employees MUCH faster.
The interview process is long. The idea of having to do hours of homework for any job is unacceptable, but even contractors who are performing well in the role have to interview for it again to be hired full time.
They require the passing of their QBO Certification test, do a video of you answering QBO questions in front of the camera for 60 minutes, and it took me 3 hours to upload the employment forms.
Your recruiters need to actually follow up with candidates.
Review from Engineering Dept
Define the job requirement more accurately.
Review from IT Dept
What's going wrong and how can it be improved?
Customers hate us because we are not trained well
Review from Customer Support Dept
Company organizational siloes lead to disconnects between doers and leaders - customers and priorities. Lots of talks of KPIs, and middle managers leveraging a few core workers.
Review from Finance Dept
Call avoidance should not be a thing. Its a ridiculous thing. Sometimes our mics won't work or sometimes the customers ask to talk to a supervisor or someone in corporate and no one wants to take the customers calls.
Review from Customer Support Dept
Customers tell me they feel they are working for Intuit, not the other way around. It's bureaucratic and, honestly, a hellish nightmare of time-consuming effort to resolve issues that shouldn't be made more complicated. They make everything harder, more complicated, and less fun.
The current pay is only bringing mediocre talent to the table
What would you most like to see improved at your company?
Quicker resolution of system glitches.
Review from Customer Support Dept
more work remote options
Review from Marketing Dept
Manager effectiveness, too many meetings, more interesting work
Review from Engineering Dept
Diversity and inclusion of women, minorities and experiences
Review from IT Dept