J. C. Penney Outlook Employee Reviews | Comparably
J. C. Penney Claimed Company
Our mission is to ensure every customer's shopping experience is worth her time, money and effort. read more
EMPLOYEE
PARTICIPANTS
476
TOTAL
RATINGS
5538
HR or Marketing? Claim Your Free Employer Account

J. C. Penney Outlook Employee Reviews

What makes you most happy at work?

Customer interaction is always my fave

When i get to work in the warehouse

delivering on big projects that make an impact

CO workers are the best

Providing my services to my clients.

Being able to be creative when assisting the company.

The customer and the people I work with

The strive and challenge to know more for it has taught me more than my other jobs and i love challenges

Meeting new customers and helping them in any way I can

To satify a custmer and they leave pleased with the product and the customer service they received.

Review from Sales Dept

Working well with others. And help

That for now I have a job..... But to hear the new store mgr tell it were walking on thin ice. This is a daily threat.

Review from Sales Dept

My customers who leave with a smile on their face, their problems solved, and another day for opportunity.

Getting to help people with what they need

Review from Sales Dept

I have the opportunity to grow in my role

Seeing the customer's faces when you're successfully able to help them find what they're looking for. Especially when I work in jewelry. It's the biggest reward.

Review from Sales Dept

I feel like i have accomplished something when i leave work. The team atmosphere has a family feel

I feel very recognized and appreciated bt my mangaers, coworkers, and ever higher up staff weve never met

Review from Customer Support Dept

teamwork and management that recognizes skillset

Accomplishing tasks! Making a difference.

Review from Operations Dept

What's going wrong and how can it be improved?

The stores need a remodeling desperately.

Better pay. Stop giving people with kids a hard time and making them choose between taking care of their family or losing thier job.

Management is out of touch

Review from Product Dept

Improve pay and work ethic, lead with pride and respect not authority and power

Review from Customer Support Dept

The company is so very outdated and needs to update just about everything. Very old building just terrible. They would have to renovate.

Review from Sales Dept

I am not sure it can improve. Pay needs to be increased. Allow people to work full time to earn a living. Retain management that has experience instead of overworking them until they quit.

The morale is not very good.

Review from Sales Dept

under staffed, over worked, and under paid

Review from Sales Dept

Ron Johnson destroyed the company a few years ago and they haven't been able to recover

Review from Sales Dept

Give employees the chance to come in if they come in early to not just sit back in the employee lounge.

Review from Sales Dept

Our stock is 60 cents we have to improve profitability or we won’t be he

Review from Operations Dept

The morale because of how we are treated is very low.

Review from Sales Dept

It gets repetitive after a while. And it's not exactly a long-term thing. I can't imagine anyone wanting to work there their own lives. Maybe to get started in your life but other than that...no, I think I'll pass.

Review from Customer Support Dept

Standing for eight hours straight is entirely unecessary. Any cashier should be allowed to have a stool to sit on, and if the store is clean, sales associates should be allowed to relax without having to run themselves ragged looking for anything to do.

Review from Sales Dept

Extended hours are a waste

Review from Sales Dept

everything is more available online. stores are closing

Review from Sales Dept

for some people to stop being so fake

Review from Sales Dept

We are always given more tasks than time allows. The amount of individuals who are put in a department are either too much, or not enough. Employees don't care, or are allowed to get away with not doing their jobs.

Review from Operations Dept

things get repetitive and can tend to be boring

Review from Operations Dept

I said it once...and I'll say it again... They have absolutely no appreciation for employees.... At least if they did something like that... That could help them in good place which would help the customers... Which in turn would help in the success of the company.

Review from Customer Support Dept

What do you like best about your company?

Operations and merchandising are great

Review from Operations Dept

The fact that it's laidback, but structured.

Excellent support system

Review from Sales Dept

Range of products

What would you most like to see improved at your company?

Better General Managers for employees

Review from Operations Dept

The innovation in marketing materials.

Employee recognizition

Review Sentiment at J. C. Penney

68
68%
32
32%

About J. C. Penney's Outlook

C-
61/100

Where This Score Ranks J. C. Penney's Outlook

BOTTOM
30%

In the Bottom 30% of 1226 similar size companies on Comparably

BOTTOM
35%

In the Bottom 35% of 108 companies in Dallas

2nd

2nd place versus 5 competitors rated on Comparably

J. C. Penney's Outlook is scored a C- by 919 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” J. C. Penney's Outlook score is an accurate reflection of their overall culture score, with employees rating Outlook to be similar to J. C. Penney's overall culture sentiment. Use the filters below to understand J. C. Penney employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 21 days ago.

Rate Outlook the Highest

  • Ethnicity - Hispanic or Latino
    +15%
  • Department - HR
    +14%
  • Tenure - Less than 1 Year
    +14%

Rate Outlook the Lowest

  • Department - Operations
    -21%
  • Department - Product
    -12%
  • Ethnicity - Other
    -5%

How J. C. Penney's Outlook Score is Calculated

FILTER RATINGS BY

Results from 439 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

59
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic17%
Good38%
Neutral29%
Bad12%
Terrible4%
How do your customers perceive your company?
AnswerPercent
Yes54%
No46%
Are you typically excited about going to work each day?
×
Rate your company