J. C. Penney Employee Reviews
Out of 726 J. C. Penney employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping J. C. Penney improve their work culture. The Customer Support team, with 79% positive reviews, reports the best experience at J. C. Penney compared to all other departments at the company. The Product team offered the most constructive feedback, with 56% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being realistic when it comes to expectations of someone's job when you pay them the same as a McDonald's employee or less
Taking care of their people.
Managing and leading employees successfully
Review from Product Dept
HR at the store should not run when asked for help !
Communication, workload expectation, recognizing employee individuality, employee engagement.
Why do you feel undervalued and what would make you feel better about your compensation?
We are not paid fair compared to the job they expect and they have change our compensation in pto without our input even though it was what we agreed upon starting work
Bring back old JCPenney values and benefits.
The company views anyone below management as replaceable.
Review from Product Dept
Salary that matches my expertise and workload
Promotions seem to be reserved only for minority candidates, while disciplinary actions seem to be reserved only for white employees.
What do your coworkers need to improve and how could you work together better?
My coworkers need to focus on doing their jobs, not standing around and gossiping.
Being fair and resoecting older stylist who are way more seasoned You kearn from Wisdom and mistakes .
A few of them are way too bossy and try to run things there way. More respect would towards each other.
Review from Sales Dept
What coworkers? The staff has been cut down to the point that you can go hours without seeing another employee
Doing their job properly all the time
Review from Sales Dept
What needs to change to make the company culture better?
Focus on positivity, acknowledge hard work and reward it.
Less hostility in the work place.
Fairness. At each meeting, we are told that if we don't make our Icap goal we can look for cut hrs or layoffs. so depressing when we see how the economy is still slow and other stores are in the same pickle. It's a downer to hear nothing positive to start your day and no add'l help when needed.
Review from Sales Dept
Really bad middle management in place
Customers should not be allowed to humiliate the employees and be backed up by the boss.
Review from Sales Dept
What would you improve about your company's interview process?
They literally played board games to see if I was smart enough to work tgere
The entire process needs to be evaluated
Review from Product Dept
The reason for that is that I have submitted applications for several job opportunities but there is no response
Time and length of interviews
Review from Sales Dept
What's going wrong and how can it be improved?
The stores need a remodeling desperately.
Better pay. Stop giving people with kids a hard time and making them choose between taking care of their family or losing thier job.
Management is out of touch
Review from Product Dept
Improve pay and work ethic, lead with pride and respect not authority and power
Review from Customer Support Dept
The company is so very outdated and needs to update just about everything. Very old building just terrible. They would have to renovate.
Review from Sales Dept
What would you most like to see improved at your company?
Better General Managers for employees
Review from Operations Dept
The innovation in marketing materials.
Employee recognizition