J. Crew Employee Reviews
Out of 170 J. Crew employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping J. Crew improve their work culture. The Sales team, with 81% positive reviews, reports the best experience at J. Crew compared to all other departments at the company. The Operations team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What do you like best about the leadership team?
they are very understanding and kind
They work together as a team.
The team at my store is great, everything else about the company is terrible
They spend way too much time partying.
Innovation and creativity lead to uplifting design
Review from Sales Dept
What does the leadership team need to get better at?
Communication teamwork and leadership in all sectors
Fairness and how to treat Associates.
Review from Sales Dept
communication, treating employees with respect, providing training and leading with professional integrity
Realistic goals, fairness, living by the culture they claim
communication, accountability, and time management
What is the best part about your compensation package?
Pto that gives you time with family
Pay is great thanks much
Review from Sales Dept
Paid time off is a nice part of our compensation. But unfortunatley you essentially have to use it to cover poor workload planning by middle management.
You have room to grow in the company and that is very important.
Review from Operations Dept
the package it great work
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay, less expensive benefits
Underpaid for my skill set. Made as much as an entry level 19 year old
Higher pay based on personal and store performance. A store selling $1 million in 6 months should pay their salespeople more than minimum wage
To be properly compensated for my sales and consistent and reliable work.
J Crew does not honor tenure; they raise their starting pay every 2 years and do not give the difference to their current employees. A 5 dollar per hour raise would make me feel better.
What are some of the best things about your team?
We are a strong team despite management. Work together well, help each other and support each other while in store. As a team we work hard!!
Review from Sales Dept
They make work fun, happy , and make work the enviroment fun to be at for us and the customers
Team mates we get alomg well
Review from Sales Dept
the team pulls together to fill in the gaps and help each where management has not provided training and often times tries to lift the moral and do their best to combat the tonix work environment by encouraging each other
The team cares about each other regardless
What do your coworkers need to improve and how could you work together better?
COMMUNICATION COMMUNICATION COMMUNICATION EMPATHY EMPATHY EMPATHY TEAMWORK TEAMWORK TEAMWORK
Level of the team is really low.
Show up and engage and be competent
Better leadership
What is most positive about the culture and environment at your company?
Interacting with the customers and seeing ny coworkers make it all worth it
When we communicate effectivly and politly we work well together and enjoy our time.
Review from Sales Dept
Even though people don't have a leveryone is friendly
The customers are a joy to work with and are reasonable.
Review from Sales Dept
We work with all types of people and for the most part, everybody is doing okay.
Review from Operations Dept
What needs to change to make the company culture better?
Ive said this already lol
Recognition from senior-level management. Senior-level associates visiting a store should be required to introduce themselves and engage, however brief or fleeting, with all associates, not just a manager or select associate.
Retraining management and staff is essential
Review from Sales Dept
New leadership and an idea of how fashion works
New product, new leadership and more honesty with customers
What did you like most about the interview process?
My first store director was amazing. Very thoughtful and asked the right questions to coincide with the job requirements.
Review from Sales Dept
They listen my all words and did believe on me
Review from Sales Dept
First time all went wll wheni was first hired
Review from Sales Dept
Short conversation and you're hired. Didn't feel like an interview. Recommend asking questions about scheduling and compensation opportunities.
The interviewer made me very comfortable and gave me a genuine perspective of the business at that time
What would you improve about your company's interview process?
Quit asking what my 5 year plan is.
Communicate the investment to work at a company paying you minimum wage.
Review from Sales Dept
Simple to the point and your hired
What makes you most happy at work?
My coworkers - they are amazing and work so hard. Management needs training but I don’t know how you teach morals to grown adult
Review from Sales Dept
My coworkers , and getting to sell to customers
Helping customers always and greeting
Review from Sales Dept
Helping customers, getting to know them on repeat visits.
Talking to my fave coworkers
What's going wrong and how can it be improved?
Customers are frustrated with pricing in store being different from online. Registers are slow and require manually adjusting pricing which is time consuming. The senior management and store management need empathy training and an attitude adjustment.
Pay more if you expect more and hire talented management
There is a huge disconnect with the customer. Customer perception in this industry should be priority #1. Unfortunately, the perception of the customer when visiting is a) the quality is not the same; b) they don't feel valued or appreciated; c) they are unlikely to return
Negativity is the overarching style of training in my store
Review from Sales Dept
Multiple years of bad management and shady ways of doing business need to be expelled.
What do you like best about your company?
There aren't any Outlook reviews of J. Crew yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of J. Crew yet.
Be the first to contribute a review.