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At one time, I was enthusiastic about working for J. Crew. It was approximately 6 months into the job that I realized this company has about as much diversity as a white sheet of paper. They enjoy talking about inclusion and diversity but take a look at the company profile, and it is counter to that
What do your coworkers need to improve and how could you work together better?
COMMUNICATION COMMUNICATION COMMUNICATION EMPATHY EMPATHY EMPATHY TEAMWORK TEAMWORK TEAMWORK
What did you like most about the interview process?
The interview went well and the associate performing the interview was exceptional.
Why do you feel undervalued and what would make you feel better about your compensation?
There is a huge disparity between front-line associates and comparable corporate levels. The company desperately needs to re-align salaries and benefits packages to retain associates and maintain a competitive market position.
What needs to change to make the company culture better?
Recognition from senior-level management. Senior-level associates visiting a store should be required to introduce themselves and engage, however brief or fleeting, with all associates, not just a manager or select associate.
What does the leadership team need to get better at?
Senior leadership spends little to no time on the front line. Leadership is not in sync with the customer's needs, and more importantly, ignorant or unwilling to acknowledge the low morale of their associates.
What's going wrong and how can it be improved?
There is a huge disconnect with the customer. Customer perception in this industry should be priority #1. Unfortunately, the perception of the customer when visiting is a) the quality is not the same; b) they don't feel valued or appreciated; c) they are unlikely to return
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