J. Crew Employee Reviews
Out of 170 J. Crew employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping J. Crew improve their work culture. The Sales team, with 81% positive reviews, reports the best experience at J. Crew compared to all other departments at the company. The Operations team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication teamwork and leadership in all sectors
Fairness and how to treat Associates.
Review from Sales Dept
communication, treating employees with respect, providing training and leading with professional integrity
Realistic goals, fairness, living by the culture they claim
communication, accountability, and time management
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay, less expensive benefits
Underpaid for my skill set. Made as much as an entry level 19 year old
Higher pay based on personal and store performance. A store selling $1 million in 6 months should pay their salespeople more than minimum wage
To be properly compensated for my sales and consistent and reliable work.
J Crew does not honor tenure; they raise their starting pay every 2 years and do not give the difference to their current employees. A 5 dollar per hour raise would make me feel better.
What do your coworkers need to improve and how could you work together better?
COMMUNICATION COMMUNICATION COMMUNICATION EMPATHY EMPATHY EMPATHY TEAMWORK TEAMWORK TEAMWORK
Level of the team is really low.
Show up and engage and be competent
Better leadership
What needs to change to make the company culture better?
Ive said this already lol
Recognition from senior-level management. Senior-level associates visiting a store should be required to introduce themselves and engage, however brief or fleeting, with all associates, not just a manager or select associate.
Retraining management and staff is essential
Review from Sales Dept
New leadership and an idea of how fashion works
New product, new leadership and more honesty with customers
What would you improve about your company's interview process?
Quit asking what my 5 year plan is.
Communicate the investment to work at a company paying you minimum wage.
Review from Sales Dept
Simple to the point and your hired
What's going wrong and how can it be improved?
Customers are frustrated with pricing in store being different from online. Registers are slow and require manually adjusting pricing which is time consuming. The senior management and store management need empathy training and an attitude adjustment.
Pay more if you expect more and hire talented management
There is a huge disconnect with the customer. Customer perception in this industry should be priority #1. Unfortunately, the perception of the customer when visiting is a) the quality is not the same; b) they don't feel valued or appreciated; c) they are unlikely to return
Negativity is the overarching style of training in my store
Review from Sales Dept
Multiple years of bad management and shady ways of doing business need to be expelled.
What would you most like to see improved at your company?
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