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LSO Claimed Company

LSO™ (Lone Star Overnight) is THE LEADING regional Parcel Delivery Company throughout the Southwest. read more

EMPLOYEE PARTICIPANTS: 111

TOTAL RATINGS: 939

CEO: Richard Metzler

LSO Company Culture

LSO Culture

This score is derived from employee ratings & reviews

2.3/5

LSO's Overall Culture is rated F

Top Rated Culture Dimensions

Diversity

D-

Gender

D-

eNPS

D-

CEO Rating

Compensation

LSO CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Richard Metzler

41 /100

Diversity at LSO

Bottom 10%Bottom 10% of Similar Size Companies on Comparably

D-

Diverse employees at LSO have rated Team, Retention, and Environment as the highest categories they have scored

Women at LSO

Bottom 10%Bottom 10% of Similar Size Companies on Comparably

D-

Women at LSO have rated Team, Environment, and Executive Team as the highest categories they have scored

LSO eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 10%Bottom 10% of Similar Size Companies on Comparably

Recommend to a Friend?

-68

LSO employees are -68% more likely to recommend LSO as a great place to work

14%	Promoters
4%	Passives
82%	Detractors

Working at LSO

Working at LSO is rated below average by 111 employees, across various culture dimensions. LSO employees rate eNPS highest among all categories, and think that Work Culture and Perks And Benefits have the most room for improvement, putting LSO’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Austin. See below in detail how working at LSO was rated by employees.

Overall Company Culture at LSO

Overall Company Culture at LSO is rated F

Last updated months ago

Bottom

LSO ranks in the Bottom 5% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 111 Employees

View Results

100

Summary	Department	Score
Product 54	Product	54
Operations 34	Operations	34
Customer Support 27	Customer Support	27

LSO Employee Reviews

Out of 160 LSO employee reviews, 33% were positive. The remaining 67% were constructive reviews with the goal of helping LSO improve their work culture.

33%

67%

Positive Reviews	33%
Constructive Feedback	67%

Positive Reviews From LSO Employees

What makes you most happy at work?
Only here to review the comments. This is sad
Anonymous Review
What is most positive about the culture and environment at your company?
I only wanted to see what the reviews were for this company. One should not have to write one to simply review.
Anonymous Review
What do you like best about the leadership team?
Not a full review. I only wanted to read reviews, not give one.
Anonymous Review

Constructive Feedback From LSO Employees

What do your coworkers need to improve and how could you work together better?
get a professional management for your workers
Anonymous Review
What would you improve about your company's interview process?
More instruction at onboarding after the hiring process.
Anonymous Review
What needs to change to make the company culture better?
Communication and professionalism, many other things
Anonymous Review

LSO Company Information

LSO Company Overview

LSO™ (Lone Star Overnight) is THE LEADING regional Parcel Delivery Company throughout the Southwest.

LSO Mission, Vision & Values

LSO Mission & Values

LSO™ (Lone Star Overnight) is THE LEADING regional PARCEL DELIVERY COMPANY throughout the Southwest. We provide a broad range of Parcel delivery services with our own personalized Texas touch you simply can’t get anywhere else. LSO™ has a network of 60 locations and 3,000 dedicated men and women, and our Austin, TX-based customer service team, who are passionate about getting your most important packages delivered on-time, every-time. We deliver next day Express service by 0830, 1030, and 1500, and 2nd-day Express service, and offer 1-3 day delivery ground service. We now offer Global service to over 220,000 international destinations with door-to-delivery within 1-3 days.

LSO Mission, Vision & Values

Headquarter	6500 River Pl Blvd Bldg 2 Ste 105 Austin, TX 78730 United States of America
Website	www.lso.com
Founding Date	1991
Tel	800-800-8984
Company Status	Private
Jobs	usr56.dayforcehcm.com/CandidatePortal/en-US/lso

LSO Competitors

LSO competitors include FedEx and UPS. LSO ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how LSO compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About LSO Competitors

LSO Employees

111 employees at LSO have reviewed LSO across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 111 LSO employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at LSO are mostly dissatisfied with their total compensation at LSO, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at LSO are mostly dissatisfied with their team. 111 Participants grade the quality of their coworkers an F. Less than half believe the meetings at LSO are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at LSO believe the environment at LSO is negative. Most Participants believe the pace of work at LSO is a bit slow. About 59% of the employees at LSO work 8 hours or less, while 17% of them have an extremely long day - longer than twelve hours.

Overall, the employees at LSO are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining LSO - Employee Onboarding

The prevailing opinion from Comparably users in Austin about their company is that it was very prepared on their first day. Austin employees concluded that their overall onboarding experience was positive. 76% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

LSO Employee Onboarding

LSO KPIs and OKRs

At this moment no LSO employees have provided insight into whether or not they clearly understand LSO's KPIs and OKRs.

Answer	Percent
Yes	0%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	0%
No	0%

Are the KPIs/OKRs for your department clear?

LSO KPIs & OKRs

LSO CEO & Leadership

LSO CEO - Richard Metzler

41 /100

Richard’s approval rate is lower compared to CEOs at similar sized companies, putting Richard in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Austin. Richard Metzler’s employees rank LSO in the Bottom 5% for Compensation, and in the Bottom 5% for Environment. Metzler is generally unpopular with LSO employees, but ranks especially low with Female employees, and by employees in the Product department and employees with Entry Level experience. However, employees with Over 10 Years experience have a slightly more favorable view of the CEO. When compared to LSO’s competitors, Richard Metzler ranks below both UPS CEO Carol B. Tomé and FedEx CEO Frederick Smith.

LSO Leadership

The LSO Executive Team is rated a “F” and led by CEO Richard Metzler, CFO George Stephens, and Chief Operations Officer Tim McBride

Explore LSO Leadership Team

LSO Salaries

How much does LSO pay?

How much do people at LSO get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at LSO is $130,745, or $62 per hour, while the estimated median salary is $247,714, or $119 per hour.

At LSO, the highest paid job is a General Counsel at $273,275 annually and the lowest is an Admin Assistant at $45,589 annually. Average LSO salaries by department include: Marketing at $107,899, Customer Support at $63,930, HR at $79,809, and Business Development at $112,951. Half of LSO salaries are above $247,714.

49 employees at LSO rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 144 ratings) while 47 employees at LSO rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 47 ratings).

Last updated months ago.

LSO Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $111k	$111k	1st Percentile
25th Percentile $166k	$166k	25th Percentile
50th Percentile $232k	$232k	50th Percentile
75th Percentile $269k	$269k	75th Percentile
100th Percentile $385k	$385k	100th Percentile

$130,745^*

Average Compensation

$247,714^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

LSO Salaries by Department

Explore LSO Salaries

Diversity & Inclusion at LSO

Diverse employees at LSO score the company 53/100 across various culture categories, placing LSO in the Bottom 10% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at LSO across various culture dimensions.

Ranked Culture the Highest

Women 47/100

Department - Product

Men N/A/100

Diverse Employees 54/100

Department - Product

Ranked Culture the Lowest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Explore LSO Diversity & Inclusion

LSO Perks & Benefits

Health & Wellness

Dental Insurance
Vision Insurance
Health Insurance
Life Insurance

Paid Time Off

PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan
Performance Bonus

Office Perks

Company Social Outings

Explore LSO Perks and Benefits

LSO PTO

LSO PTO policy is a critical component of the benefits package offered to employees.

Answer	Percent
Flex Time	0%
Vacation Policy	0%
Office Meals	0%
401k Contribution	0%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	0%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	0%
$1500 - $2500/mo	0%
$1000 -$1500/mo	0%
$500 -$1000/mo	0%
Less than $500/mo	0%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

LSO PTO Policy

LSO Careers

LSO Jobs

No Recent Jobs found for LSO on Comparably

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Let LSO Know You Want To Work There

Frequently Asked Questions regarding LSO

What is LSO address?

LSO location is at 6500 River Pl Blvd Bldg 2 Ste 105

Who is the CEO of LSO?

LSO CEO is Richard Metzler, their score by employees is 41

What is LSO eNPS?

The eNPS for LSO is -68

What is the salary for Technical Support in LSO?

Technical Support average salary in the US is 58k

What are the salaries in the Design in LSO?

The average salaries for Design in LSO is 80k

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