Maximus Employee Reviews
Out of 439 Maximus employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Maximus improve their work culture. The Operations team, with 75% positive reviews, reports the best experience at Maximus compared to all other departments at the company. The Admin team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Management team couldn't care less abut the average employee
Review from Customer Support Dept
Offering clear direction to each dept
Communication, organization, and overall everything
Review from Operations Dept
Get rid of the operational managers, some of the managers and the delivery manager SC. Maximus Gang REstart
A honest leader who has their best interest at heart
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The insurance they provide is not good, high copays and we have to pay more for a plan that doesn't have a $7500 deductible Pay rate is biased and unfair to most employees
Review from Customer Support Dept
The salaries which are paid here are very minimal
Will not pay fairly for education, experience or professional certifications. Pay compression persons without degrees or certications paid more. Benefits expensive most hourly employees cannot afford them
Compensation is not even near compared to all the work we do
More clear communication from upper management
What do your coworkers need to improve and how could you work together better?
Find some meaningful way to connect remote workers. We're all just answering a 1-800 number no real "team" work
I believe that my coworkers and I need an environment that fosters open communication and collaboration. Currently, there is a significant barrier to this, as management has restricted our ability to communicate with one another, stating that we "talk too much."
My coworkers are not the problem. It is management.
My team members are great. They are taken advantage of. Management is the problem.
We are all miserable here.
What needs to change to make the company culture better?
It needs to be organized. They need to have real goals and be able to meet those goals along with sticking to their word.
Review from Operations Dept
Building an inclusive culture that values diversity and encourages input from all team members can enhance creativity and innovation. Ensuring that everyone feels heard and represented will contribute to a more positive workplace.
They need to make it a zero tolerance policy for bullying and actually believe staff when they report this abuse.
Direction, focus, consistency, information and leadership. All are lacking yet needed.
Actually value employees instead of treating them like kids. Our “team lead” literally calls us her kids
What would you improve about your company's interview process?
Nothing. Most likely it was myself nervous anxious overwhelmed
I wasn't hired by this new awful company. I was hired years ago by the original owners.
What's going wrong and how can it be improved?
They are liars. They have waited months in between rehiring promises. They have also lied about start dates and it overall feels like a scam.
Review from Operations Dept
Develop a standardized protocol for outreach calls, outlining when and how to contact applicants at various stages of their application process. This should include a checklist of information that applicants need to provide to the County Assistance Office.
Micromanagment, managment abuses power by making up strict rules that arent writted down in the floor policy. It creates an environment that is difficult to focus on our jobs to help the caller.
Millions of denials due to HHSC error. I see it every day. Case workers are not held accountable. The CCRs are on the front line and responsible for trying to make sense of these cases that are screwed up six ways from Sunday. No one is properly trained.
Millions of denials because of HHSC errors. It seems like case workers aren't held accountable. New CCRs are not properly trained,which causes even more errors.