Norfolk Southern Corporation Claimed Company
Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. read more
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I have over 20 years working for NS. The focus used to be on customer service and safety. The focus now is on profits 1st. They accomplish this by selling assets, cutting employees, and making trains longer and heavier than ever before. Employees are treated like a nuisance. Customers are suffering.
What needs to change to make the company culture better?
Focus on customer service while there is still time.
What's going wrong and how can it be improved?
Customers should be number 1 in any service industry. Wall Street does not get rail service.
What are some of the best things about your team?
My coworkers are the only people who can truly understand. Mid to upper management are the puppets of Wall Street and they treat employees like dirt.
Why do you feel undervalued and what would make you feel better about your compensation?
The moment you accept a job with NS they will actively find a way to fire you. It is the culture of the management. It is toxic and gives employees a feeling of shame and resentment.
What would you improve about your company's interview process?
I was interviewed by some grumpy old men who were acting like they did me a favor by even calling me. Perhaps treat people like they could be an asset that can help NS achieve superior customer service?
What does the leadership team need to get better at?
Leadership should focus on customer service and safety of operations. Trains transport the worst of hazardous materials through highly populated areas. NS doesn't seem to consider the collateral damage a derailment can cause to the people that live or work nearby.
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