Norfolk Southern Corporation – Work harder and make the customers happy | Comparably
Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. read more
EMPLOYEE
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466
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Work harder and make the customers happy

What does the leadership team need to get better at?

Focus on customers and quit trying to save every penny it takes money to make money

What needs to change to make the company culture better?

Quit cutting things trying to save money and put jobs on that need to be on to keep our customers satisfied and put brakeman back on the jobs

What's going wrong and how can it be improved?

Customers aren't getting the services they are promised and putting brakeman on jobs that are heavy if you have a happy paying customer and what's paying one more guy to help get the work done hurt.

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