Norfolk Southern Corporation – More focus on customers needs, even if that means using more man power. less focus on hair splitting infractions | Comparably

Norfolk Southern Corporation – More focus on customers needs, even if that means using more man power. less focus on hair splitting infractions

Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. read more
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More focus on customers needs, even if that means using more man power. less focus on hair splitting infractions

What needs to change to make the company culture better?

#1 Get away from extreme discipline on every infraction. #2 Get away from complete blanket policies more. #3 stop with all the payroll games. #4 Cuts to service are not good when you have customers that want MORE! #5 More reports don't make service better.

Why do you feel undervalued and what would make you feel better about your compensation?

the company has multiple levels of payroll designed to heavily screen my pay. even when all resources, including managment are exhausted to prove its a rightful payment. they decline or delay payments. it is an admitted tactic by the employees that do it, to simply get by without paying.

What's going wrong and how can it be improved?

I enjoy my job. I take pride in doing the best i can for NS and our customers. However, alot of times managment combes thru a situation looking to find the smallest thing wrong to write up. This DOES NOT make a team, this makes a hostile work enviroment.

What does the leadership team need to get better at?

The stated culture is team based. That's far from true actions, regardless of the idea, if it doesn't come from the top it will not be considered. Discipline for rule compliance is not based on education, it's based on a quota that if the managers don't find infractions they're not doing their job.

What do your coworkers need to improve and how could you work together better?

My coworkers truly care about each others safety and truly want NS to be successful. However all of us see that NS is willing to shortchange our customers in the name of gratifying some report that will be talked about at 6 AM or to not have to call in a second crew to make sure the work is complete

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