
Concentrating on cutting costs instead of increasing revenue.
A little less me, and a little more us.
Realizing that the people who run the trains are the ones who actually make the company money. And that better safety comes from better morale. when morale is lower than the bottom of Challenger Deep, safety will fall as well.
They deny very basic penalty payments, which are absolutely obviously valid claims, just because they know some people won't fight for their pay, or that too much time will elapse and they won't have to pay. They make claiming your contractual owed vacation and personal days an actual fight to get.