NWN Claimed Company
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
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NWN Company Culture
NWN Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.9/5
NWN CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Jim Sullivan
91 /100
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Diversity at NWN
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at NWN have rated Team, Executive Team, and Leadership as the highest categories they have scored
Women at NWN
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at NWN have rated Team, Executive Team, and Leadership as the highest categories they have scored
NWN eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
57
NWN employees are 57% more likely to recommend NWN as a great place to work
| 66% | Promoters |
|---|---|
| 25% | Passives |
| 9% | Detractors |
Working at NWN
Working at NWN is rated highly by 419 employees, across various culture dimensions. NWN employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting NWN’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in Boston. See below in detail how working at NWN was rated by employees.
Overall Company Culture at NWN
A+
Overall Company Culture at NWN is rated A+
Last updated months ago
Top
5%
NWN ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
NWN Employee Reviews
Out of 2307 NWN employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping NWN improve their work culture.
| Positive Reviews | 94% |
|---|---|
| Constructive Feedback | 6% |
Positive Reviews From NWN Employees
- What makes you most happy at work?Every day is a new Challege
- What are some of the best things about your team?We all work together to meet goals
- What is the best part about your compensation package?Health care is expensive copay too high. Vision and dental are excellent
Constructive Feedback From NWN Employees
- Why do you feel undervalued and what would make you feel better about your compensation?There are many weeks/days where certain departments have to do the work of other departments due to inefficiency and lack of training in other departments
- Why do you feel undervalued and what would make you feel better about your compensation?More money!!! A incentive program
- Why do you feel undervalued and what would make you feel better about your compensation?I believe there are a lot of people in the warehouse who deserve to be earning at least 20 dollars an hour.
NWN Company Information
NWN Company Overview
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
NWN was founded in 2000 and its current CEO is Jim Sullivan. Since its inception 26 years ago, NWN has grown to 1100 employees.
NWN Mission, Vision & Values
NWN Mission Statement
Be the leader in hybrid work and cloud communications by driving demand for our offerings and becoming the employer of choice.
NWN Values
- Customer -Focused
- Accountability
- Teamwork
- Innovation
- Integrity
Sustainability and Corporate Social Responsibility at NWN
At NWN, sustainability is central to our mission of transforming the employee and customer experience, and we believe that our approach to sustainability is closely aligned with the goals of our customers, partners, employees, and investors. We are committed to working with partners who excel in sustainability, such as Cisco and HP, who have both implemented policies aimed at reducing their carbon footprint and promoting sustainable practices. As a hybrid-first company, we enable our employees to work flexibly
and remotely, contributing to a reduction in transportation-related emissions and promoting a more sustainable work-life balance. Our private equity sponsor, American Securities, also shares our commitment to sustainability and has a track record of supporting companies that prioritize sustainability in their operations. In this policy, we share our approach to sustainability and our commitment to continually improving our practices to benefit our stakeholders across North America where we serve clients with our award winning Cloud Communication Solutions.
| Website | www.nwn.ai |
|---|---|
| Founding Date | 2000 |
| Tel | 8663437668 |
| Company Status | Private |
| Jobs | www.nwn.ai/careers/ |
| Social Sites | |
| Headquarters | |
| Boston HQ | 111 Huntington Ave Boston, MA 02199 United States of America |
| Exeter HQ | 659 S County Trail Exeter, RI 02822 United States of America |
- The Track at New Balance X NWN Carousel
- Check out how we're transforming the civic experience for our public sector customers
- Check out how we're transforming the patient experience with our customers.
- Check out how NWN's transforming the student experience for our higher-ed customers
- See how NWN's supporting next-gen customers like AVA Robotics
- We deliver secure innovation adoption at scale for leading commercial, enterprise and public sector organizations throughout the U.S. with our Solution-as-a-Service platform. We provide our customers with a unified customer experience through our integrated offerings for unified communications, security, contact center, DaaS (Device-as-a-Service), and intent-based networking.
NWN Employees
NWN has 1100 employees in 2 locations. 419 employees at NWN have reviewed NWN across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 419 NWN employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at NWN are pleased with their total compensation at NWN, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at NWN are extremely happy with their team. 419 Participants grade the quality of their coworkers an A+. The majority believe the meetings at NWN are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at NWN believe the environment at NWN is positive. Most Participants believe the pace of work at NWN is comfortably fast. About 42% of the employees at NWN work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at NWN are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
NWN employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at NWN report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of NWN employees look forward to interacting with their team every day
Coworkers
A Day in the Life
NWN employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
90% of NWN employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
NWN employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
95% of NWN employees call their work environment positive
Environment
Joining NWN - Employee Onboarding
The prevailing opinion from Comparably users in Boston about their company is that it was very prepared on their first day. Boston employees concluded that their overall onboarding experience was positive. 75% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
NWN KPIs and OKRs
Employees’ understanding of NWN's KPIs and OKRs is essential for its success. Out of 410 NWN employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 388 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
NWN CEO & Leadership
91 /100
NWN CEO Awards and Recognitions
NWN’s CEO Jim Sullivan started in this role in 2019. Jim’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Boston. With a high CEO score, Jim Sullivan has won the Best CEOs in 2025. NWN’s CEO is highly regarded especially by employees in the Product department, employees in the Marketing department, and employees in the HR department. However, employees in the IT department, African American/Black employees, and employees in the Operations department have a less favorable view of the CEO and believe there is room for improvement. Under Sullivan’s leadership, NWN employee respondents are most happy about their Environment and the company’s Executive Team. Compensation and Perks And Benefits are two areas, according to respondents, where NWN could stand to see real improvement.
NWN Leadership
The NWN Executive Team is rated an “A+” and led by CEO Jim Sullivan, CMO Andrew Gilman, and President & CEO Jim Sullivan
Jim Sullivan CEO / President
Jim Sullivan is President and CEO of NWN Carousel, the leading Cloud Communications Service Provider (CCSP) powering... read more
Andrew Gilman CMO
Andrew Gilman is the Chief Marketing Officer responsible for transforming NWN’s Company Branding and Storytelling,... read more
Jim Sullivan President & CEO
Jim Sullivan is President and CEO of NWN. With more than 30 years of enterprise technology industry experience, he has a... read more
Jack Lodge EVP Customer Success
Jack lodge is EVP of Customer Success for NWN, leading the Engineering, Technology Operations, Customer Success Desk and... read more
Matt Curran SVP Corp Development
Matt leads our Corporate Development team responsible for all strategic M&A efforts, playing a key role on our executive... read more
Marc Herdegen COO
Marc Herdegen is COO of NWN responsible for driving transformation of the organization’s business processes and... read more
Noah Asher CFO
Noah Asher brings 30 years of financial leadership experience to NWN Carousel. Most recently, he was CFO of IPC Systems,... read more
Dan Tassone CRO
Dan Tassone is the Chief Revenue Officer is responsible for all integration, alignment and execution of the... read more
Andrea Morrison SVP HR
Andrea Morrison is the Senior Vice President Human Resources at NWN Carousel and is responsible for leading all aspects... read more
NWN Salaries
How much does NWN pay?
How much do people at NWN get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at NWN is $104,319, or $50 per hour, while the estimated median salary is $101,277, or $48 per hour.
At NWN, the highest paid job is a Director of Sales at $235,992 annually and the lowest is a CS Rep at $44,257 annually. Average NWN salaries by department include: Marketing at $84,558, Product at $144,574, IT at $103,476, and Sales at $161,030. Half of NWN salaries are above $101,277.
418 employees at NWN rank their Compensation in the Top 15% of similar sized companies in the US (based on 847 ratings) while 418 employees at NWN rank their Perks And Benefits in the Top 15% of similar sized companies in the US (based on 832 ratings).
Salaries contributed from NWN employees include job titles like Lead Engineer. Comparably data has a total of 1 salary records from NWN employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $62k | $62k | 1st Percentile |
17th Percentile $81k | $81k | 17th Percentile |
33rd Percentile $96k | $96k | 33rd Percentile |
50th Percentile $155k | $155k | 50th Percentile |
67th Percentile $212k | $212k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $276k | $276k | 100th Percentile |
$104,319*
Average Compensation
$101,277*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
NWN Salaries by City
NWN Salaries by Department
Diversity & Inclusion at NWN
Diverse employees at NWN score the company 80/100 across various culture categories, placing NWN in the Top 15% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at NWN across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
NWN Perks & Benefits
Personalized 7 Day Sales Onboarding Programs
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Legal Assistance
- Work From Home Policy
- Unique Office Space
NWN PTO
NWN's PTO and Vacation policy typically gives unlimited days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
NWN Careers
NWN Jobs
No Recent Jobs found for NWN on Comparably
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H1B Visa
In 2019, NWN applied for 4 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
NWN has a total of 1100 employees
4
Total Applied
H1B Applications Outcome
- 100% Granted (4 out of 4)
- 0% Denied ( out of 4)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 4)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 4)
This data was calculated using publicly sourced data from OFLC Performance Data
Let NWN Know You Want To Work There
Frequently Asked Questions regarding NWN
What is NWN address?
NWN location is at 111 Huntington Ave
Who is the CEO of NWN?
NWN CEO is Jim Sullivan, their score by employees is 91
What is NWN eNPS?
The eNPS for NWN is 57
What is the salary for Senior Product Manager in NWN?
Senior Product Manager average salary in the US is 148k
What are the salaries in the Engineering in NWN?
The average salaries for Engineering in NWN is 162k
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