Orkin Employee Reviews
Out of 281 Orkin employee reviews, 52% were positive. The remaining 48% were constructive reviews with the goal of helping Orkin improve their work culture. The Sales team, with 62% positive reviews, reports the best experience at Orkin compared to all other departments at the company. The Operations team offered the most constructive feedback, with 39% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Great company with over 124 years of pest control experience. Ranked top in the industry.
Review from Sales Dept
What do you like best about the leadership team?
Forward thinking with the direction of our company
No one is being left out and we help each other out when possible
Review from Operations Dept
Leadership cares about the concerns of the customers as well as the employees.
Review from Sales Dept
Working together and helping out as needed
respect time off and benefits
What does the leadership team need to get better at?
Do right by customers and employees
No care about their assigned staff
Paying us for what we do
Listening to needs of employees. Not walking away when employees are trying to talk about needs. Management not brushing employees off and telling them to talk to someone else for an answer. Having us do work that is not on the graph and things customers did not pay for.
Communication and understanding with employees
What is the best part about your compensation package?
Dependable and unlimited. Consistent and appropriate
The commission is good if you work hard
The health insurance sucks. The dental insurance is great. The 401 is decent but not great. The ancillary services are decent but not great. All in all I would write that a seven out of 10.
Ability to earn commissions along with a competitive salary.
Review from Sales Dept
Everything and waiting on pres club
Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work that is suspected out of an employee and sales. The base needs to be hired. It’s not market competitiv
Office receptionist makes $24/ hour starting out but termite tech makes $19.00/ hour starting out. Unfair with physical aspect expected of the job.
Affordable health insurance is needed
If my compensation was not seen as an inconvenient cost to be reduced at any opportunity.
D.E.I - practise what you preach
What are some of the best things about your team?
I don't have to see them often
Professionals doing what's right at every opportunity
They work hard to get jobs done even if we can't. We all feel the same after every job as if we worked extremely over worked and they try to help as much as possible. Communication skills is on point with the technicians except management.
Review from Operations Dept
I work with some very good techs
Always trying to help one another
What do your coworkers need to improve and how could you work together better?
The quality of work is lacking
Learn to work with each other and not against each other… Cultural change is need
My co workers ramt about the high turnover amd terrible culture.
Be trustworthy with customers. Not act like the stereotypical used car salesman
have management quit screwing them over.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
freedom to excel and the recognition
Coworkers and the customers you need
I genuinely like the service industry and that is what our company is supposed to be founded on. However, constant need for implementation of products, programs, and production interfering programs, makes it hard for us to service customers as we are too busy working through programs and monitoring.
teamwork, communication and interaction among coworkers.
Review from Operations Dept
From Branch Manager down, there is an attempt at the "Brotherhood Motto". Mostly. They ask about your family and say family comes first, it doesn't always feel true, but they say it
Review from Customer Success Dept
What needs to change to make the company culture better?
Get audited. Improve flawed systems
Real saftey and honesty with transparancy
Managers need to be trained better not just knowing Orkin product is going to sustain a great team
Be more welcoming with the employees
Dont make technicians managers. Hire qualified people managers
What did you like most about the interview process?
it was straightforward and almost as if they was just wanting someone to fill a spot. Not that they really cared about you. It was like they just needed a body.
The amount of time the branch manager took to get to know me.
Review from Sales Dept
I didnt know the truth of how bad the culture is
The person that did it was very nice
It was straight forward no sugar coating
What would you improve about your company's interview process?
If you have a family don't apply here they don't care about your health or your family
Review from Operations Dept
Reasonable expectations under terms of contract
Have a manager who actually knows the industry doing the interview instead of a receptionist/sales agent.
Stop lying and get the point
need to follow policy and low
Review from Operations Dept
What makes you most happy at work?
helping people that look like me
Knowing im helping someone solve an issue
When corporate leaves us alone.
Freedom and some managers don't micromanage and other ones do so it's a double edge sword. Being off at a decent time like 3 PM, but they really suck and want you to work till 6 PM sometimes and you don't get paid between stops
Love the competitive nature...I'm in sales. Love meeting new people everyday and also interacting with my customers.
Review from Sales Dept
What's going wrong and how can it be improved?
Customers cant get a hold of the office and the technicians handle everything.
Broken equipment. Rude management. Better equipment and competent management.
Improvement in a lot of stuff around the branch
Everything. Customers love the technicians. they hate the office. wonder why that is. ohh yeah because management are theives.
Review from Customer Success Dept
Just show us some respect and help us out when need be instead of sitting in the office.
What do you like best about your company?
I like the structure that Orkin has built over the years, but the people at the Regional level are difficult to work with and unreasonable. Shady even.
Review from Sales Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Orkin yet.
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