Panera Bread Employee Reviews
Out of 2214 Panera Bread employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Panera Bread improve their work culture. The Admin team, with 71% positive reviews, reports the best experience at Panera Bread compared to all other departments at the company. The HR team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication and treating people equally
Not being rude to all the customers and stuff
Treating the emplyees with appreciation and respect. Allowing employees to feel comfortable communicating their feelings. Not getting high on power
Understanding cafe life and what realistic expectations are
The management team needs to get a backbone and tell corporate the procedures they've implemented (negative labor, frozen bread/ pastries and gutting half the menu) are not yielding the results they want.
Why do you feel undervalued and what would make you feel better about your compensation?
I've been working here for already a little over a year and I never got a raise. I've been told I was going to get one instead of got one. They complain about me getting overtime even though they always call me in.
My 40 hour work weeks I was hired for they are now down to 44 hours Every two weeks I wasn't informed that I was being take down to part time when I was hired full-time I
Review from Customer Success Dept
I would have just liked to be fully trained and not left not knowing if what I was doing was correct. However they wanted to focus on training new management instead of making sure the managers they had were trained properly.
Needs to be better in all areas
To be treated fairly and compensated for the work I do.
What do your coworkers need to improve and how could you work together better?
By having everyone do daily task, but different ones every day that way everybody's learning the quality of every station in Panera Bread not just one person stuck in one place we have a deployment chart, but they don't go by it, They pick and choose I feel other people should be learning
Review from Customer Success Dept
Everyone could all use some personal and professional development
Getting along, working together, professionalism
being considerate of one another
Review from Customer Support Dept
Be more friendly and open
What needs to change to make the company culture better?
A shift in staff culture and people.
The general manager needs to stop being so disrespectful and also needs to fire people. There's this one person at my job that has gotten into a fight with every single person. She has also called customers racial swearers, and she is becoming now a team lead.
Being more accepting of the way people feel, not talking about employees behind their back and to their face, the drama between night crew and morning crew, overall the general manager
literally anything and everything you could think of
Review from HR Dept
Everyone needs to be treated the same not everyone having different rules.
What would you improve about your company's interview process?
New managers to give the interview, privacy during the interview, and new interview questions. Most of the questions I was asked were ridiculous to ask. No one knows where they will see themselves in 5 years.
Review from Customer Success Dept
Doing backgrounds checks, because sometimes the people theyll hire will make people uncomfortabel
Not hiring everyone who comes in for an interview
Well, they're hiring new people but cutting people's hours back so how about let's not do that how are you hiring new people but cutting hours does that make sense?
Review from Customer Success Dept
More competent people, more information gathered
What's going wrong and how can it be improved?
Employees arent happy and customers take notice
Not enough employees to timely meet customer needs
The attitude of the managers need to change
Quality of the food has gone down, while prices have risen too high.
The managers need new trainging or put managers that actully wanna work
Review from Sales Dept
What would you most like to see improved at your company?
The Communication between the workers would help a lot.
Review from Sales Dept
The base pay to newcomers