Papa John's International Employee Reviews
Out of 381 Papa John's International employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Papa John's International improve their work culture. The Customer Support team, with 73% positive reviews, reports the best experience at Papa John's International compared to all other departments at the company. The Admin team offered the most constructive feedback, with 80% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Not much really they didnt do their due deligence as leaders.
best team ever i have seen
Great work ethics and dependable
Good clean fast service area
There are only a few managers that are good to the employees. The rest need to be replaced.
What does the leadership team need to get better at?
Training people the right way
communicating with employees on a respectful level
Everything. Especially picking district managers
The team needs to get better at telling the truth.
Review from Customer Support Dept
Not be a bunch of yes men who think giving an employee a .05 cent raise after 3 years is good policy.
Review from Sales Dept
What is the best part about your compensation package?
Tips and commission are great
Weekly pay exact hrs payment
The insurance and the vacation time
It helps to have that as a back up plan .
Never revived any compensation package
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, knowing that company policy was being followed and that consequences for their actions will be followed.
I worked at a different store for an extended amount of time ( not transferred). The other manager who had years less employment made more than I did. We were the same position.
If we were paid about the same if not better then the mcdonalds staff just a few feet from us.
Better pay and better benefits
Keep children out of food prep area giving instruct ions to staff. Make sure everyone is working and the work is split fairly.
What are some of the best things about your team?
my cowokers i love so much because no matter how much are gm degrades all of us we all work hard and are there for eachother the onl reason i havent left are because of my coworkers if they werent there theres no possible way i would stay there dealing with that gm
Review from Sales Dept
Everyone was friendly and nice
Friendly hard working service person
The regular crew workers are great same with most of the driver's , they are the only reason I still work here literally. Only a few managers are good. The rest of the managers are serious lacking.
They are good people to work with
What do your coworkers need to improve and how could you work together better?
Stop the gossiping and actually doing the job they are being paid to do so.
Work on their communication skills
No one has a positive attitude everyone is so unhappy and all they do is complain while putting the work on the couple that do work.
Less name calling, less cussing and less degrading others to improve ones self worth
Team work everyone is doing their own thing
What is most positive about the culture and environment at your company?
Notbing is positive, i just get paid to work very hard.
My team members are awesome
Our gm buys us drinks since theres no staff beverages.
The people are nice to each other
The managers in my store are very positive. Training videos and things always seem to have a positive spin. The management trust their staff and knows when a customer complaint is valid and when it's unjust.
What needs to change to make the company culture better?
I have no idea. The GMS don't feel they are fairly compensated so they do minimal work
New employees and new manager
we tell them what hours we can work they need to be accommodating. My whole family works here and they have all of us on different schedules and we never get to see each other. It is messing up my family. How would you feel never seeing your family? And I am the only one who can drive.
communication. communication. communication. There isn't any.
Review from Product Dept
The people they hire. The respect
What did you like most about the interview process?
Openess and straitforwardness from management.
i thought i found a good job until i realized what i was going to deal with
Review from Sales Dept
They were very quick and responsive
its straight forward and easy
Happy friendly welcoming package to join new team
What would you improve about your company's interview process?
Hired too fast, didnt know anything about the company.
When I was hired the manager who is no longer with the company was either incompetent or very dishonest with the salary. The on the posting for the job was much higher than what I was offered then my first paycheck was lower than even that. The manager laughed at me when I said the rate posted rate
Quit openly lying to new hires about potential earnings and hours available.
Review from Sales Dept
Having a more serious interview process, for any and all positions. Nothing for only 5 minutes and nothing without explaining expectations clearly prior to considering offering employment.
Review from Operations Dept
What makes you most happy at work?
Almost nothing makes me happy anymore. I door dash an order and drivers want to cuss at me. I don't doordash an order and management is angry. I feel like we are the only store doing a full inventory count and nobody else is held accountable. I don't feel rewarded for doing a great job.
My coworkers, certainly not my awful district manager
Review from Sales Dept
The smiles on customers face.
Good pay good team good boss goodmansgement
Interacting with customers every day
What's going wrong and how can it be improved?
Poor customer service, times and product quality What's not going wrong?
Improvement I don't think is possible such a negative atmosphere.
They need to be sued and fined for daily breaking tipped wage earners laws and for forcing employees to claim tips not earned.
Review from Sales Dept
You can't get a promotion unless you sleep with people
Review from Customer Support Dept
Personal issues being brought to work and falsely accusation of harassment
Review from Operations Dept
What do you like best about your company?
Clocking out & going home
Review from Customer Support Dept
That people are priority always
What would you most like to see improved at your company?
I would like to see an increase in wages and hours