Peloton FAQs

As with all consumer electronics, our technology is constantly evolving. Because of the age and technology of your First Generation touchscreen, it no longer accommodates the software features we regularly develop and release.

We are still committed to maintaining your current Peloton experience, but the First Generation touchscreen will not receive any new features going forward.

What does that mean for First Generation Users?

Your Peloton Bike experience will remain the same, but we will not be releasing new updates to your touchscreen. In order to ensure we meet your expectations of the Peloton experience, we recommend that all Members riding with a First Generation touchscreen upgrade their Bikes touchscreen. Peloton will be providing Members with unique discount codes for all current First Generation touchscreen users. With that code, you will be able to purchase a touchscreen and pedal bundle for $350 on onepeloton.com. Please note, you do not need to update your screen to continue to use your Bike. This bundle offer will expire as of July, 29th 2020.

Who is eligible for the upgrade discount?

Any active Peloton Member with a First Generation touchscreen is eligible for the upgrade. The code will be sent via email to the Membership owner on your account. If you own a First Generation touchscreen and would like to purchase the upgrade bundle but have not yet received your unique code, please check your spam folder.If you are unable to locate your code, please email [email protected] and be sure to include a picture of the serial number of your touchscreen.

To learn how to locate your touchscreens serial number, please refer to the following article.

*All Peloton Members will have access to purchase the touchscreen and pedal bundle on onepeloton.com, but only active First Generation touchscreen users will be provided a discount code.

What model screen do I own?

There are a few key factors to determine whether you currently own a First Generation touchscreen.

First Generation touchscreens were manufactured before September 2016.

Features an orange power button located on top of the touchscreen.

Has a serial number starting with 72010.

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Replacing Your Peloton Touchscreen and Pedals

Swapping out your touchscreen and pedals is a fairly simple process and self-replacement can be performed. To learn how, click the links below.

For instructions on how to replace your touchscreen, please click here.

For instructions on how to replace your pedals, please click .

If youd prefer to have your touchscreen and pedals replaced by a Peloton-trained technician, wed be happy to assist you.A Service Technician costs $100 plus applicable taxes. After your touchscreen order has been placed, feel free to reach out to support at1-866-679-9129 and well get you set up!

Shipping

Touchscreens ship within 3-5 business days and you will receive an email with tracking information once your touchscreen ships. Your shipment will be delivered in two separate packagesone including your touchscreen and one including pedals. If you receive your pedal shipment first, please allow an additional day for your touchscreen to be delivered.

Our team is available between 9 AM-8 PM ET, 7 days/week.We are currently experiencing a higher than expected volume of chats and calls, resulting in a longer wait time. Thank you in advance for your patience.

Clearing the cache on your touchscreen can sometimes increase the touchscreen's performance. This often affects new devices pairing, displaying, or even the newest updates installing properly.

When Should You Clear the Cache

If you are unable to successfully pair a new Bluetooth device, in addition to resetting your Bluetooth device and setting it to pairing mode, you may find it useful to clear the cache.

If you purchase a new Heart Rate Monitor or your current monitor is not displaying since your last ride, you can often correct this by clearing the device cache.

If you encounter the error, ENOSPC, clearing your cache will allow the newest download to complete.

How to Clear the Cache

Power off your touchscreen by holding the power button on top and selecting Shutdown.

Once the touchscreen is powered off, hold the Volume Up button and the power button until the Peloton logo appears, at that point you can let go.This will start your touchscreen in Recovery Mode.

Use the volume buttons to navigate to wipe cache partition and use the power button to select it.

Once the partition has been cleared, select reboot system now.

If the shoes you receive are the wrong size, we're happy to exchange them for you.

To exchange your shoes, click here to submit an exchange request please include your name, order number, shoes size you need, and we will send you a prepaid return label to send the shoes to us. Once your shoes are on their way, we will ship you out the correct size as soon as possible.It typically takes about 5 business days to receive your shoes once you send the shoes back to us.

Please note: Returned shoes must be in new, unworn condition and they must be returned within 30 days of purchase.

The Bike/Tread Membership gives you access to the full immersive experience on the Bike and Tread with detailed performance metrics, as well as access to the Peloton App for free.

You can see the full list of differencesat www.onepeloton.com/membership.

Which Fire TV models are compatible with the Peloton app?

The Peloton app for the Fire TV is compatible with the following Fire TV devices:

Amazon Fire TV Cube (1st Generation and newer)

Amazon Fire TV (3rd Generation - 2018)

Amazon Fire Stick (2nd Generation - 2016)

Amazon Fire Stick 4k (1st Generation - 2018)

Smart TVs with Fire TV Built-in as of 2017 to present.

For a complete list of Amazon Fire TV devices, please click here.

Is the Peloton app compatible with the Amazon Fire Tablet?

No, the Peloton app is not compatible with the Amazon Fire Tablet. However, you can still view Peloton content on the Amazon Fire Tablet by navigating to members.onepeloton.com and taking a class.

How can I get the Peloton app on my Fire TV?

The Peloton app can be downloaded onto your Fire TV through the Amazon Appstore by searching Peloton. Additionally, you can visit the Amazon Appstore on the web and search for the Peloton app and have the app electronically delivered to your Fire TV device.

Do I have to own a Peloton Bike or Tread to be able to use the Peloton app on my Fire TV?

No, you do not need to own a Bike or Tread to use the Peloton app. You can download the app today and get started with a 30-day Digital free trial and access our full Peloton class library. You will not be charged and the plan will not auto-renew. After the free trial expires, subscribe to our Digital Membership for $19.49/month for US/CA Members or 12.99/month for UK Members.

Note: The Peloton app is free with the purchase of a Peloton Bike or Tread. Just login to your account for your complimentary, unlimited access. Select restore purchase if there is an existing Member account.

How much will the Peloton app subscription cost if subscribing through my Fire TV?

The cost of the Peloton Digital subscription is $19.49 plus applicable taxes per month.

Will I be able to view my workout history (i.e. workout graphs) on the Peloton app?

The Peloton app for the Fire TV will not display workout history, however, you can view your workout history on the Peloton app for iOS or Android.

Will I be able to see Bike metrics (output, cadence, resistance) or Tread metrics (output, incline, speed, distance, pace, total elevation, calories) on the Peloton app via my Fire TV?

Only your calories will be visible at the bottom drawer of the screen. This metric can be hidden during a workout. To ensure that the calorie metric will appear on your screen, make sure to enter your height and weight within your profile settings, which you can edit by logging into your Peloton profile at www.members.onepeloton.com/login.

Will the leaderboard be available within classes on the Peloton app on my Fire TV?

The leaderboard will not be available for the Peloton app for the Fire TV. However, you may use the Peloton app for iOS or Android for the Here Now leaderboard feature to see others working out in the same class at the same time.

Will the Peloton app have the same classes that are available on the Peloton Bike and Tread?

Yes, the Peloton app for the Fire TV will have the same content as the Peloton Bike and Tread and additional running type classes, which are exclusive to the Peloton Digital subscription.

Are scenic rides available on the Peloton app for the Fire TV?

Select Scenic Rides are available on Peloton app for the Fire TV.

Will I be able to filter classes according to the same categories on the Bike, Tread and app (i.e. instructor, class type, music genre, etc)?

Yes, you can filter the classes based on the instructor, class type, music genre, length and instructor.

Will I be able to follow my friends while taking a live or on-demand class in the Peloton app?

The Follow feature on the leaderboard is not available for the Peloton app for the Fire TV. However, you may use the Peloton app on iOS or Android for the leaderboard feature.

Can I connect my Peloton heart rate monitor to the Peloton app so that it reflects onto my Fire TV?

Fitness accessories cannot be synced for the Peloton App to the Fire TV.

Will I be able to cast a class from my Peloton Bike, Tread or iOS/Android app to my Fire TV

No. The Peloton app for the Fire TV works by streaming Peloton classes directly onto your television through the Fire TV and is not meant to project what is being displayed on the Bike touchscreen, Tread touchscreen or iOS/Android mobile device.

Is there a streaming limit (i.e. how many different devices can I be logged into under one subscription)?

Only one Member can be logged into the Peloton app for the Fire TV at a time. If another profile wishes to log into the app, the current Member will need to log out and the new Member will log in and restore purchase or create a profile.

How many Members (i.e. user profiles) are able to be logged onto the Peloton app?

Only one account can be logged into the Peloton app at a time.

How do you switch between different Member profiles?

Only one account can be logged into thePeloton app at a time. To switch profiles, you can log out of the Fire TV app and re-login.

Will I be able to opt-in to challenges (i.e. October Running Challenge) and will classes that I take on the Peloton app count towards my daily streaks?

The ability to opt-in to challenges and streaks can only be done from the Peloton Bike and Tread, but classes taken on the app will count towards challenges and streaks when applicable.

Will I be able to fast-forward or rewind classes once I have started the workout?

Yes, the Peloton app for the Fire TV will be able to fast-forward and rewind classes for on-demand classes. This feature is not available for live or encore classes.

Will the Peloton app for the Fire TV be available in international markets?

The Peloton app for the Fire TV will be available in the U.S., U.K. and CA.

The Peloton Digital app is now available on various Fire TV devices.

Compatible Fire TV devices include:

Amazon Fire TV Cube (1st Generation and newer)

Amazon Fire TV (3rd Generation - 2018)

Amazon Fire Stick (2nd Generation - 2016)

Amazon Fire Stick 4K (1st Generation - 2018)

Smart TVs with Fire TV built-in (2017 - present)

To download the Peloton app on a Fire TV device, simply navigate to the Amazon Appstore and search for keyword "Peloton."

If you are an existing Member, click Log In to enter the email address/username and password associated with your Peloton Bike, Tread or Digital Membership to unlock unlimited class access.

If you are new to Peloton, click Create Account and enter the pertinent information (email address, password, and username) as prompted on your display. You can then choose to activate a 30 Day Free Trial (no commitment necessary) or purchase a Peloton Digital Membership for$19.49/month for US/CA Members or 12.99/month for UK Members.

What Does The Peloton Digital Membership Offer?

The Peloton Digital Membership gives you access to 20+ live classes a day and thousands of on-demand classes anywhere, anytime. It includes a diverse selection of indoor and outdoor running, strength, cycling, yoga, bootcamp, meditation and more.

With your Peloton Digital Membership, you can access Peloton on iOS devices, Android devices, Fire TVs, or on our web platform.

iOS

The iOS app is compatible with iPhone, iPad, and iPod touch on iOS 11.0 or later.

To download the app, search for "Peloton" in the App Store or download it here.

Android

The Android app is compatible with Android devices running on Android OS 6.0 or later.

To download the app, search for "Peloton" in the Play Store or download it here.

Web

You can access the web platform here.

Fire TV

To download the app, search for Peloton in the Amazon App store.

The Fire TV app is compatible with the following Amazon devices:

Amazon Fire Stick (2nd Generation - 2016)

Amazon Fire TV (3rd Generation - 2018)

Amazon Fire TV Cube (1st Generation and newer)

Amazon Fire Stick 4k (1st Generation - 2018)

Smart TVs with Fire TV Built-in as of 2017 to present

How Much Does The Digital Membership Cost?

The Peloton Digital Membership costs $12.99 per month plus tax. To learn more, please visit onepeloton.com/digital.

If you subscribe to Peloton Digital on your iOS or Android device, all charges will be managed through your Apple App Store account or Play Store account, respectively.

If you subscribe to Peloton Digital via web, all charges will be managed through your Member profile.

If you own a Peloton Bike or Tread and have an active subscription, you can access the Peloton App at no additional charge. Just log in with the same information you use on your Bike or Tread to access the Digital content.

New To Peloton

Download the Peloton app today and get started with a 30-day Digital free-trial to access every Peloton class with any equipment or none at all. You will not be charged and the plan will not auto-renew. Afterward, subscribe to our Digital Membership for $12.99 per month.

Digital Members Prior To December 4th, 2019

If you started your Membership on or after July 1, 2018, your price will be reduced from the original $19.49 per month to the new price of $12.99 per month. The date of the change will depend on how you signed up for Peloton Digital. For Members that signed up through the Apple App Store or Google Play Store, the new price will be reflected on your next monthly charge on or after December 4, 2019. For Members that signed up through the Peloton website, the new price will take effect on December 18, 2019, and will be reflected on any billing statement on or after that date.

Is Peloton Digital Available Outside Of The United States?

The Peloton Digital Membership is currently available for Members in the U.S., Canada, and the UK.

Sign up to get the latest information on our international expansion plans here: global.onepeloton.com.

I Own A Peloton Bike/Tread, How Do I Access The Peloton App?

If you are the subscription owner, simply log into the app with the account that has your Peloton Bike/Tread subscription. You will gain access to the app at no additional cost as long as you continue to have an active Peloton subscription.

If you are not the subscription owner, the subscription owner will have to add you to their subscription. This can be done in a few ways:

Whats The Difference Between The Peloton Digital Membership and Owning A Peloton Bike/Tread?

With the Peloton Digital Membership, youll have access to Peloton's complete live and on-demand library.

With the Peloton Bike and Tread, you will also get an integrated experience that provides access to real-time metrics including cadence, resistance, distance, output, and heart rate. With these metrics, you can view your in-class performance, participate on the leaderboard, and track your progress over time.

You're also able to interact with friends on the Peloton Bike and Tread and join classes together in real-time.

How Do I Transfer My Digital Membership To A Different Device?

There is no need to transfer your Membership to different devices. You can simply log into the app on the new device using your username or email and password.

Is The App Available For Android?

Yes, the Peloton app is available for Android. You can download the Android app here.

The Peloton app will work on any Android device running on Android OS 6.0 or later.

Am I Able To Cast The Classes From The Peloton App Onto The Bike/Tread Touchscreen?

The Bike and Tread are designed to stream classes directly from the touchscreen and does not support this feature.However, the Peloton app does support casting to televisions via Airplay for iOS and Chromecast for Android.

Can I Take Peloton Classes Offline?

For live or on-demand classes on your Peloton Bike or Tread, you will need an active internet connection.

However, classes that are available on the Peloton app for iOS can be preloaded and an active internet connection is required to start a class that you have preloaded. You can read more about preloading classes here. You can also download the Peloton app for the Fire TV.

Starting A Workout

Workouts canonlybe initiated from the Peloton app on the iPhone, not directly from the Peloton Watch app.

Before starting a workout, please turn off the low power mode on the iPhone and Watch. There can be interruptions to the workout summary metrics if these options are turned on.

During a workout, heart rate, Heart Rate Zones, distance, timeline, and pace will display on the watch.(Distance and pace will only be visible during indoor workouts.)

Completing A Workout

Just like starting a workout, ending a workout should be initiated from the iPhone. You will need to select the End Workout option from the class. Once a class is complete, you will receive a summary of your workout right on your Watch.

Note: If a workout is not ended by selecting DONE on the Watch, the app may continue running, affecting your workout results.

Download the Peloton app on the iPhone through the Apple App Store.

Next,open the Peloton Digital app and select "More" on the bottom-right of the screen.

Selectthe Apple Watch option from the list of add-ons.

Then,click the "Set Up" button.

Atthe bottom of the start-up screen, click the "Install" button.

If you do not have the automatic installation setting enabled, you will need to select the Peloton Watch app from the list of apps available to install.

Nowthat the Peloton Watch app has been installed, you will need to open the Peloton app for the iPhone to set up location services for the Watch to track their metrics accurately.

Thereis an option that asks if you would like to connect to the Apple Health app. From here, select the edit option and ensure that all the permissions are toggledon.

Werecommend that the "Share your location"option is toggled on so that your running routes will be shown.

Ensure the "Track Your Movement" and "Motion and Fitness" options are toggled on in order to sync the data correctly from your workouts.

Which versions of iOS are compatible with the Peloton app & Peloton app for Apple Watch?

Apple mobile devices at iOS 13 and later.

WatchOS 6 and later for Apple Watch.

Which iOS devices are capable of running the latest version of iOS?

The iPhone 6s and above.

The Peloton Watch app requires Members to be on WatchOS 6.0 for Watch series 3-5 and Watch OS 6.1 for Series 1 and 2. iOS 13 on all iPhones.

How can I get the Peloton App on my Apple Watch?

First, install the Peloton app on your iPhone from the App Store.

Open the Peloton App and select theMoretab.

Select Apple Watch and follow the on-screen instructions.

Ensure that alllocationservices andMotionandFitnessoptions are toggledon.

The Watch OS and iOSmustbe running the latest software version.

Do I have to own a Peloton Bike or Tread to be able to use the Peloton app on iOS?No. A Peloton Digital Membership is needed to access the Peloton app. You can subscribe to Peloton Digital by downloading the Peloton app from the Apple Appstore on your mobile device. Once the Peloton app has downloaded, select Get Started and create an account from the Peloton apps login screen.

How much will the Peloton Digital Membership cost if subscribing through an Apple device?The cost of the Peloton Digital Membership is $12.99, plus applicable taxes per month.

Will I be able to view my Workout History (i.e. workout graphs) on the Peloton app for the iPhone?Yes! You will have an overview of your workout including the following metrics on the Peloton app for iPhone:

Heart rate (all class types)

Total calories (not meditation)

Average pace (only run/walk/bootcamp)

Best pace (only run/walk/bootcamp)

Total distance (only run/walk/bootcamp)

Total elevation (only run/walk/bootcamp)

Would I be able to see my Workout History and Graphs on the Peloton app for Apple Watch?No. Viewing workout history is available only on the Peloton Bike, Tread, Web, Android and iOS app.

Does Apple Watch app work independently from the phone?No. At this time, the Apple Watch app functions solely as a companion app.

Will the Apple Watch show GPS data?At this time, since the Apple Watch app will solely function as a companion app, the only metrics that will display are Pace, Distance, Calories, and Heart Rate.

Can I start a workout from my Apple Watch?All workouts must be initiated from your Apple mobile device.

Can I connect my Peloton Heart Rate Monitor to the Peloton app for workouts?Great news! Although you cannot connect an external HRM to the Apple Watch, the Peloton app with Apple Watch integrates the heart rate monitor already on your Apple Watch forworkouts!

Can I use two heart rate monitors while using my Apple Watch app?At this time you are only able to use your watch as a heart rate monitor while using the Apple Watch app with Peloton Digital. You can still connect a cadence sensor to your iPhone to track your cadence while cycling.

Can I connect my cadence sensor to Peloton Watch app?No, but you can connect your cadence sensor to the Peloton app for the iPhone.

Can I see my Workout History on the Watch?No, you cannot see Workout History on the Apple Watchhowever, you can see your Workout History on the Peloton app for the iPhone.

Will the leaderboard be available within classes on the Peloton app?The Here Now leaderboard will be available on the iOS phone device, but will not display on the Watch screen.

Will I be able to follow my friends while taking a live or on-demand class in the Peloton app?At this time, the Follow feature on the Here Now leaderboard will not be available on the Peloton app for Apple Watch.

Will I be able to filter classes according to the same categories as on the Bike and Tread (i.e. instructor, class type, music genre, etc.)?While you won't be able to filter from your Apple Watch, you will be able to filter classes based on the instructor, class type, music genre, and length on your mobile device.

How do you switch between different Rider Profiles?Only one Peloton Member account can be logged into the Peloton Watch app at a time.

Will I be able to opt-in to challenges (i.e. October Running Challenge) and will classes that I take on the Peloton app count towards my daily streaks?Peloton opt-in challenges and streaks will be displayed only from the Peloton Bike and Tread Touchscreenbut classes taken on the Peloton app will count towards challenges and streaks when applicable.

Will I be able to fast-forward or rewind classes once I have started the workout?Yes, the Peloton app does allow fast-forwarding and rewinding classeshowever, you cannot initiate this function from the Watch itself. Fast-forwarding must be done from the app on your Apple mobile device.

Will social media fitness sharing apps (or any other health app) be compatible with the Peloton Watch app?Fitness sharing apps will not sync with the Apple Watch apphowever, they will integrate with your Apple Health app!

Enabling Bluetooth on Your Touchscreen

If your heart rate monitor is Bluetooth compatible, you will need to enable Bluetooth on your touchscreen in order to connect them.

If Bluetooth is turned off, you will see the screen below. Please ensure the Bluetooth option is turned on before attempting to connect.

here

If your heart rate monitor is not bluetooth compatible, please ensure it is ANT+ compatible as the Peloton touchscreen can also connect with ANT+ compatible heart rate monitors.

Connecting Your Heart Rate Monitor

Prior to attempting these instructions, please confirm you have properly attached and positioned your heart rate monitor, according to the device's instructions.

1. To connect your heart rate monitor, navigate to the Heart Rate Monitor connection modal. You can find the modal by joining a class or by tapping on the time in the top right-hand corner of the touchscreen and selecting 'Heart Rate Monitor'.

In Class Modal

Heart Rate Monitor Modal

2. Select the Connect button located next to the desired heart rate monitor. There is no need to connect heart rate monitors in Bluetooth settings.

Bluetooth devices will show a device name; e.g., Peloton, Cardiosport, RHYTHM

ANT+ devices will show a device ID; e.g., Device:12345

3. Ensure your heart rate monitor is on for the app to discover the heart rate monitor. If the heart rate monitor is not displaying on the list, tap the refresh button on the top-right of Set Up Heart Rate Monitor screen.

4. After connecting the heart rate monitor device, join any class to see the metric for your heart rate in the upper left-hand corner on your screen.

If you have trouble connecting your heart rate monitor, ensure that your heart rate monitor is not currently connected with any other devices. If you continue to have trouble with your heart rate monitor, the battery on the monitor may need to be replaced. Some known devices that work are:

Peloton Heart Rate monitor

Bluetooth compatible Polar heart rate sensor straps

Wahoo Tickr straps

If you have any trouble with your heart rate monitor, pleaseyou can contact our Support team .

You can pair the Peloton bike with any heart rate monitor that uses ANT+. Plus, you can also use Bluetooth 4.0 to pair the Peloton bike to your headphones or speakers.You can also pair the Peloton bike to your Fitbit account, allowing you to automatically post metrics from every ride you complete right to your Fitbit dashboard. Read more about how Peloton works with Fitbit here.In addition, if your smartwatch integrates with Strava, you can use our Strava integration to track your progress. Read more about how Peloton works with Strava here.

The Fitbit and Apple Watch do not currently have ANT+ built in, so you cannot directly track your heart rate on the Peloton bike using these devices. However, you can wear your smartwatch/fitness tracker while you ride and have your metrics tracked separately.

There are two ways to delete a ride from your account:

Onyour bike:

Go to your profile by selecting your username in the bottomleft-hand corner of the home screen and selecting "Profile". On the left, you will see a list of all your previous rides. Swipe to the left on the ride you wish to remove and then press "delete".

Onyour Peloton web profile:

To delete your ride online, log in to your Peloton account. Clickinto your profile and you will see a list of rides. Tap the 'X' in the top right-hand corner ofthe rides you would like to remove.

There are a few different ways to find delivery estimates for your order:

You can view the shippingestimate for your order when you go to check out on our website.

If you make a purchase in one of our showrooms, the staff therewill confirm the shipping estimate for your order.

Through the self-schedule link that was sent to you after purchase

If youneed to delay the delivery of your Peloton product, please contact us ASAP. Once your product is shipped, we are unable to delay the delivery, so it's important we know your needs as soon as possible to ensure your bike is shipped at a convenient time.

If you have any questions about your delivery or delivery schedule, you can reach the scheduling team directly using the contact information provided in your confirmation email.

If you do not already own an ANT+ compatible heart rate monitor,you may purchase the Peloton heart rate monitor.

If you are not using a Peloton heart rate monitor, you can check whetheryour heart monitor is ANT+ by using the following link: http://www.thisisant.com/directory.Once you are on thesite, choose the "heart rate monitor" filter under the Categories section that you'll see on the left-hand side of the page.

If you are looking to purchase a particular heart rate monitor and have any questions about it, please feel free to contact us here. We will gladly check around to see if any of our staff has experience with that particular brand or model to help give you the best idea of the product.

If you own a heart rate monitor that is ANT+ compatible, the metric for your heart rate will automatically appear on the upper left hand of your screen as long as your heart rate monitor is on prior to starting the class. To make sure your heart rate monitor is on, make sure the sensors on your HRM are lightly wet (with water or sweat) before placing the leads on your chest.

Peloton classes are designed to challenge both the novice rider and experienced cyclist.

Depending on yourspeed and exertion, you can expect to burn anywhere between 400-700 calories in a 45 minute class.

You can bookmark, filter, and sort rides on the Peloton bike and on the Peloton iOS app.

Bookmark Rides

To bookmark a ride in the on-demand library of the touchscreen, tap the bookmark icon next to any class that you would like to save for later.

To view the classes that you have bookmarked, tap the bookmark icon at the top of the on demand library.

You can also bookmark and filter for bookmarked classes on the iOS app.

To view your bookmarked classes, tap Filter. Rides filtered on the touchscreen or iOS will sync between both platforms.

Filter Rides

When filtering rides, you have several options available to quickly help you find your next ride!The rides followers have taken filter allows you to see classes followers have taken.

You can tap on the completed rides filter to view ride you have completed before and experience your favorite rides again.

You can also combine filters to further specify the type of ride you are looking for.

Rides that include arms can be filtered as well. Tapping the weight icon with the checkmark will show rides that include arms:

To exclude rides that include weights or arms, tap on the weight icon with the X next to it.

Filters help you quickly find your perfect ride!

Sort Rides

You can sort the rides in the on demand library in the top right-hand corner of the touchscreen. You can sort by New, Trending, Popular, Top Rated, Easiest, and Hardest. To sort the on demand library tap the sort button on the top right corner of the touchscreen.

To sort the on demand library on the iOS app, tap sort in the top left of the screen.

Unfortunately there isn't a way to connect the Peloton bike to other apps such as Netflix. We do hope to bring this feature to the Peloton bikein the future.

Keep an eye out on our Facebook page for new features and announcements!

To keep your bike in top shape, we recommend adding these quick cleaning steps to your post-workout routine:

First, shut down your touchscreen by holding down the red button on top of the tablet.

Next, wipe down your touchscreen using only an approved electronic cleaner (one made specifically for use with LCD, Plasma, or other flatscreens) and a microfiber cloth.

When cleaning the frame, use a gentle cleanser or damp cloth to wipe down and remove all sweat. Do not to use soap or water. Always be sure to dry thoroughly after each cleaning.

We also recommend that you tighten your seat, pedals and cleats at least once a month.

Its important your cleats are properly attached to get the smoothest and safest ride possible.

First, position each cleat over the three screw holes on the bottom of your shoes.

Set the washers into the recesses of the cleats and place a screw into each screw hole. Wait to tighten.

We recommend positioning your cleats to face forward and in line with the toe, straight on the line from heel to toe. Make sure to set the middle of the cleat across the ball of the foot on the shoe. Also set the cleat as close to the inside of the shoe, near the arch, as the washers allow.

Using the 4-millimeter hex key that came with your bike, tighten the screws to securely attach them to your shoes.

To check and see if your cleat is properly aligned, begin to pedal and make sure the pressure falls in the ball of your feet. The ball of your foot should be directly over the pedal axle.

If you notice discomfort in your feet, legs or knees, check your cleats to make sure they are on straight. Over time, the screws will loosen, causing your cleats to shift. When your cleats are loose, you will notice difficulty while unclipping or a noise coming from your cleats. To fix, straighten your cleats and tighten the screws securely. We also recommend tightening your cleats once per month to ensure a silent ride.

How It Works:

For any friend you refer who purchases a Peloton Bike or Tread using your referral code, you will receive up to $100 off your next Apparel purchase online or in a Peloton showroom.The credit is a one-time use promotion code that is non-transferable and cannot be combined with any other offers or discounts, including other referral promotion codes. The referral reward cannot be used for the purchase of gift cards or merchandise credits. Shipping fees may apply to your purchase. Referral codes are only valid for six months from the date issued. Referral codes can be applied at checkout after you have added items in your cart. There will be an option to include any Gift Card or Discount Code. After you apply your referral code, your order will be discounted the value of $100.

Restrictions and Limitations:

Your referral code does not cover the shipping fee.

Orders with a subtotal over $50 after applied credits, discounts, and promotions will receive free shipping.

The credit is a one-time use promotion code, is non-transferable, and cannot be combined with any other offers or discounts, including other referral promotion codes.

The code must be used all at once and cannot be split across multiple purchases.

Referral codes cannot be applied retroactively.

You can be rewarded for helping us grow the Peloton community!

For any friend you refer who purchases a Peloton Bike or Tread using your referral code, you will receive up to $100 off your next Apparel purchase online or in-store and your friend purchasing the Peloton product will receive $100 towards Bike or Tread accessories. Eligible riders can view your referral code on your web profile. Get rewarded for up to 12 referrals per year.

Eligibility

Any active Peloton Bike or Tread Members are eligible to participate in this program - active status is determined by Peloton and will be indicated by a referral code tab shown in the users web profile. This includes Bike or Tread owners with active subscriptions and other Members in their household as well as studio users. App users are not eligible for this referral program at this time.

The referral code must be entered at the time of purchase. We cannot honor the credit after the time of purchase.

Your referral code is to be used by your friends and family only and can not be used on your own Bike or Tread purchases. You may not distribute your referral code for any commercial purpose or otherwise publicized for use by the general public or on sites where you are not the primary owner and operator. Peloton reserves the right to refuse to honor referral codes and/or terminate your eligibility for this program if Peloton suspects abuse (such as posting your referral code to deal or coupon aggregator sites, review sites or videos, and solicitation on the Peloton Official Rider Page, etc.).

How It Works

Eligible Peloton account holders can view their unique referral code on the referral tab of the Settings page under their Account on our website.

Tell your friends and family to enter your referral code during checkout. As long as there is a Bike or Tread in the cart, $100 will be removed off of Bike or Tread accessories also in the cart. With the purchase of multiple Bikes or Treads, the referral code will automatically adjust to honor multiple purchases, and the number of Bikes or Treads purchased will count toward your 12 per year max.

If your friend or family member purchases via a retail location or on the phone, they can just tell the Peloton associate the code, which the associate can apply to the order.

The $100 Apparel code is a one-time use code that will be sent to the referring account holder once a qualifying purchase is completed. The email with the Apparel store code may take 3-5 days to send out. To locate your code, please search for the subject line "Your Referral Reward is Here!" in your email inbox.

The Apparel code must be used all at once and cannot be split across multiple purchases. Shipping fees may apply to your purchase.

All subscription credits earned under the previous referral program will continue to be honored.

Restrictions and Limitations

Valid for Bikes purchased in the United States, Canada or the United Kingdom and Treads purchased in the United States.

Currency of reward is contingent upon country of residence.

If your Peloton account expires, terminates for any reason or is suspended, your referral code and any online Apparel credits will expire. In addition, Peloton may at any time refuse to honor a referral code if Peloton believes you have violated these rules, and Peloton will have no liability to you for any such refusal.

Peloton may choose to restrict the applicability of referrals, in its discretion, at any time. For example, any programs for which a Peloton Bike or Tread is given away or otherwise provided as part of a special promotion may not be included in this Referral Program.

The referral must be claimed at the time of purchase.

Eligible users can refer up to 12 people per year. The count will reset every January 1st.

The $100 Bike or Tread accessories code is only applicable to Bike or Tread accessories. This includes individual products and product bundles but does not apply to apparel.

The referral reward is a $100 discount on Peloton Apparel. The credit is a one-time use promotion code, is non-transferable, and cannot be combined with any other offers or discounts, including other referral promotion codes. The referral reward cannot be used for the purchase of gift cards or merchandise credits. Shipping fees may apply to your purchase. Reward codes are valid for six months from issuance.

Peloton reserves the right to modify, change, update or terminate this program at any time. Peloton shall have the sole and exclusive right to resolve all disputes between two or more referrers or referees, and all determinations by Peloton shall be final and binding. Peloton reserves all of its rights under the Peloton Terms of Service and all other applicable Peloton policies.

Codes have no cash value. For returns that are accepted per Pelotons return policies, Peloton will issue a merchandise or Apparel credit (as applicable); credits will be prorated based on original cart amount. Returns of Apparel purchased using referral credits must be done via Member Support, we cannot accept returns or exchanges at our retail showrooms.

Void where prohibited.

How Do I Begin My 30-Day Free Trial?

To start your commitment-free 30-day trial:

iOS

Download the Peloton app from the App Store on your iOS device and open the app.

Create an account by providing a valid email address and choosing both a username and a password.

You will be prompted with an option to start your free trial (as long as you have not previously enrolled in a free trial).

Once your trial is activated, you will have access to all the classes and features of the Peloton app. Click here to explore the app's features.

Following your trial period, you will have the option to choose a paid access plan in order to continue using the app.

You will not be charged unless you decide to move forward with one of the paid access plans.

Android

Download the Peloton app from the Play Store on your Android device and open the app.

Create an account by providing a valid email address and choosing both a username and a password.

You will be prompted with an option to start your free trial (as long as you have not previously enrolled in a free trial).

Once your trial is activated, you will have access to all the classes and features of the Peloton app. Click here to explore the app's features.

Following your trial period, you will have the option to choose a paid access plan in order to continue using the app.

You will not be charged unless you decide to move forward with one of the paid access plans.

Can I Purchase More Than One Membership At A Time?

Since the Peloton Digital Membership offers full access to all the classes and features of the Peloton app, there is no need to purchase additional overlapping plans.

If you would like to use your current access plan on a new or additional device, please follow the instructions here.You can stream on up to three devices at a time. If you hit this limit, you may want to purchase additional subscriptions.

How Do I Cancel My Peloton Digital Membership?

You can cancel your Peloton Digital Membership at any time. Based on which platform you subscribe to, please find the instructions below:

iOS

Tap on the App Store app.

Tap on your Apple ID image in the upper-right.

Tap on Subscriptions.

Select Peloton.

Click on Cancel Subscription.

Confirm Cancellation.

Android

On your Android phone or tablet, open the Google Play Store.

Verify that youre signed into the correct Google Account.

Tap "Menu"then "Subscriptions".

Select the subscription you want to cancel.

Tap "Cancel Subscription".

Follow the instructions.

Web

Go to members.onepeloton.com/preferences/subscriptions

Click your subscription link.

Click "Cancel Subscription".

Confirm the cancellation.

After canceling your subscription, you will retain access to your subscription until the end of your current billing period. You can reactivate your subscription at any time after canceling by logging into your account.

To assemble your toe cages, youll need to attach the loose cords.

Start by grabbing one of the cords and threading it through the base of the toe cage, then up through the loops at the top.

Be sure to start from the opposite side when threading the second cord, so the metal catch is located on the outside of each foots toe cage.

Pinch the metal catch to open it, then insert the loose cord between the roller and teeth.

Once you place your shoes into the toe cages, pull up on the cord to tighten, then thread the rest of the cord through the top loop to keep it safely out of the way when riding.

Badges

Badges have gotten a new look! Plus, celebrate your rides with friends with even more social badges. Dont forget to connect your Facebook account to find friends who are riding with Peloton!

And even before you earn them, you can now view all the badges available on the Bike and App! In your profile, youll see the complete list of badges alongside the onesyou'vealready earned. Curious about a new badge? Just tap it to see its name and description.

Were also introducing Beyond the Ride milestones and social badges. Plus, be on the lookout for special event badges too.

Weve also made a small change to the way your streaks are calculated. In the past,streak badges were based on how many workouts you did within a set period of time (e.g., the Hat Trick badge was awarded for doing three workouts within 3 days/ 72 hours). Well now calculate streaks based on calendar days you worked out in a row, for this example three consecutive days (e.g., Monday, Tuesday, and Wednesday). This logic will be applied to both historical and future rides. Because of this, you may see a decrease in the number of streak badgesyou'veearned.

Workout Details

Now, get even more out of your performance metrics after each class. The refreshed design of the workout details screen gives you a more comprehensive look at your class performance, with a focus on heart rate zones, including how much of your workout you spent in each zone.

Please Note: The following information is intended to be used as a guide only. Peloton is in no way affiliated with or responsible for any secondary sales of Peloton Bikes or subscriptions, and does not sponsor or endorse any secondary marketplace. Please be aware that if you purchase a used Peloton Bike, the warranty is not transferable. The only bikes that Peloton guarantees and provides warranties for are those sold by Peloton.

Where can I buy a Peloton Bike?

While we do not endorse any particular buying platform (or help with the process), below are examples where current Members have purchased a used Peloton Bike. Please note that your participation in any of these or other marketplaces is at your own risk.

Local Online Marketplace (e.g., Craigslist, Facebook Marketplace, Letgo): Members have purchased used Peloton Bikes on local online marketplaces. Buying locally can make for a less costly transaction as it is easier to handle pickup.

National Online Marketplace (e.g., eBay): Members have purchased used Peloton Bikes on National online marketplaces. In many cases, the seller opts to have the buyer pickup the bike, making it a local transaction.

Unofficial Peloton Buy Sell Trade Facebook Group : Members have purchased used Peloton Bikes on this unofficial Facebook group which recommends local pickups. Please note this page is not in any way affiliated with Peloton.

In-person (e.g., family member, friend, neighbor): Members have bought their Peloton Bike from someone they know and trust.

Note: Please beware of fraud or scam attempts on online marketplaces and be sure to understand their buying guidelines and terms of use.

How much should I pay for a used Peloton Bike?

There is no typical price. It often ranges depending on characteristics such as condition and age. Depending on the buying platform, you may view historical sales listings to get an idea of the going rate. Consider aspects such as the condition (e.g., degree of wear), location, return policy, and guarantee (e.g., eBay money back guarantee).

What should I do about shipping?

We recommend reviewing our page on relocation tips as a starting point.

Can the seller transfer over the bike warranty to me?

No. Bike warranties and extended warranties are only applicable to the original bike owner or any person receiving the covered product as a gift from the original purchaser at time of original installation per our Limited Home Use Warranty and Extended Warranty Coverage. Neither warranty is transferable.

Can the seller transfer their prepaid subscription credits to me?

Yes, at the sellers discretion, they may transfer prepaid subscription credits to you. Please have them email [email protected] with both parties rider names or email addresses.

The Peloton bike is factory-calibrated to minimize variations in resistance between bikes. Outside of very specific circumstances that the Peloton Support team can diagnose, there is no need to calibrate again. We often find that when members attempt to calibrate themselves, output can actually become less accurate.

If you are experiencing any issues with your bike, please contact our Support team by submitting a request here: Contact Support

The Peloton Bike is designed to give you a great workout and ensure that you work as hard as you would in a live indoor cycling class. Because of this, there is not currently an option to pause your ride.

If you need to leave a class temporarily, or if you prefer to try a different one, simply tap the exit button on the top-left of the touchscreen. You can always delete the results of the class you exited if youdon'twant to keep it in your workout history.

Currently, the Peloton bike is only available for purchase and delivery in the continental United States, Hawaii, Alaska, Puerto Rico, United Kingdom and Canada. We do not deliver the Peloton Bike to freight forwarders. Exporting the bike will void your warranty and we are unable to offer support for bikes outside of these areas.

While we do not cover several areas outside of the USA, we are able to deliver Peloton Bikes to many areas of Canada except the following:

Quebec

Newfoundland & Labrador

Nova Scotia

Prince Edward Island

New Brunswick

Northwest Territories

Nunavut

Yukon

Saskatchewan

Select areas of Ontario, British Columbia, and Alberta.

For further assistance, please Chat With Us to find to find out if we can deliver to your area.

Peloton Bikes equipped with our second-generation touchscreens include Miracast functionality, which allows you to mirror the touchscreen's view to another screen. Second generation touchscreens began shipping with new bikes in September 2016. If your Power button is on the back of the touchscreen you have the second-generation, while if it's on the top you have the first-generation.

Miracast functionality may differ based on the features and functionality of certain third party hardware or devices.

In order to use Miracast:

Tap the top right of your screen, which displays the time and your wifi status

Click on the Cast Screen button on the bottom of the menu

A list of available devices will be displayed, click on the device you want to Miracast to in order to connect

If you are having trouble pairing an Amazon Fire Stick ensure Miracast is enabled on the Fire Stick settings byselecting Settings > Display & Sounds > Enable Display Mirroring from the Fire TV menu.

All Peloton Subscriptions recur on a monthly basis until they are cancelled in accordance with Peloton'sSubscription Terms. Billing occurs at the beginning of the Subscription cycle and provides unlimited access for one month thereafter.

Click here if you would like to pause or cancel your subscription.If you terminate your Subscription after your Prepaid Period or Commitment Period, you may use your Subscription until the end of the then-current term and your Subscription will not be renewed after the then-current term expires.

Please note, youwon'tbe eligible for a prorated refund of the Subscription fee paid for the then-current Subscription period.

We are sad to see you go! If you'd like to give us another try, you can reactivate your account at any time by logging into your Peloton with your email and password.

Store the heart rate monitor (HRM)with at least one chest strap button unsnapped. When both are connected, the HRM is on and using the battery.

Youll need to change the battery periodically. You can do so by using a quarter to open the battery door on the electronic tab with the Peloton logo.The heart rate monitor uses a 3V Lithium battery model number CR2032. You can pick up a replacement battery at your local drug or hardware store.

You can hand wash the chest strapby removing the electronic tab.

You have the option to change your username at any time. Changing your username will not affect your ride history or any other saved data.

To change your username, make sure you are logged in on your Peloton Bike or Tread.

Once you are on your home screen, press on your username on the left-hand side of your touchscreen.

Select My Account.

Once in your account, press on Username and update your username to whatever youd like.

Your new username must use alphanumeric characters only, must be 15-characters or less, and it must not be in use already by another rider.

Forgot Your Password?

Ifyou have forgotten your account's password and need to reset, simply click here and enter your email address. Soon after, you willreceive an email with a reset link and instructions on how to update your password.

Should you have any trouble resetting your password, please don't hesitate to contact Member Support here.

For instructions on how to clip intoyour Peloton bike, please watch the video below:

You can be rewarded for helping us grow the Peloton community!

For any friend you refer who purchases a Peloton Bike or Tread using your referral code, you will receive up to $100 off your next Apparel purchase and your friend purchasing the Peloton product will receive $100 towards Bike or Tread accessories. Eligible riders can view your referral code on your web profile. Get rewarded for up to 12 referrals per year.

Eligibility

Any active Peloton Bike or Tread Members are eligible to participate in this program - active status is determined by Peloton and will be indicated by a referral code tab shown in the users web profile. This includes Bike or Tread owners with active subscriptions and other Members in their household as well as studio users. App users are not eligible for this referral program at this time.

The referral code must be entered at the time of purchase. We cannot honor the credit after the time of purchase.

Your referral code is to be used by your friends and family only and can not be used on your own Bike or Tread purchases. You may not distribute your referral code for any commercial purpose or otherwise publicized for use by the general public or on sites where you are not the primary owner and operator. Peloton reserves the right to refuse to honor referral codes and/or terminate your eligibility for this program if Peloton suspects abuse (such as posting your referral code to deal or coupon aggregator sites, review sites or videos, and solicitation on the Peloton Official Rider Page, etc.).

How It Works

Eligible Peloton account holders can view their unique referral code on the referral tab of the Settings page under their Account on our website.

Tell your friends and family to enter your referral code during checkout. As long as there is a Bike or Tread in the cart, $100 will be removed off of Bike or Tread accessories also in the cart. With the purchase of multiple Bikes or Treads, the referral code will automatically adjust to honor multiple purchases, and the number of Bikes or Treads purchased will count toward your 12 per year max.

If your friend or family member purchases via a retail location or on the phone, they can just tell the Peloton associate the code, which the associate can apply to the order.

The $100 Apparel code is a one-time use code that will be sent to the referring account holder once a qualifying purchase is completed. The email with the Apparel code may take 3-5 days to send out. To locate your code, please search for the subject line "Your Referral Reward is Here!" in your email inbox.

The Apparel code must be used all at once and cannot be split across multiple purchases. Shipping fees may apply to your purchase.

All subscription credits earned under the previous referral program will continue to be honored.

Restrictions and Limitations

Valid for Bikes purchased in the United States, Canada or the United Kingdom and Treads purchased in the United States.

Currency of reward is contingent upon country of residence.

If your Peloton account expires, terminates for any reason or is suspended, your referral code and any Apparel credits will expire. In addition, Peloton may at any time refuse to honor a referral code if Peloton believes you have violated these rules, and Peloton will have no liability to you for any such refusal.

Peloton may choose to restrict the applicability of referrals, in its discretion, at any time. For example, any programs for which a Peloton Bike or Tread is given away or otherwise provided as part of a special promotion may not be included in this Referral Program.

The referral must be claimed at the time of purchase.

Eligible users can refer up to 12 people per year. The count will reset every January 1st.

The $100 Bike or Tread accessories code is only applicable to Bike or Tread accessories. This includes individual products and product bundles but does not apply to apparel.

The referral reward is a $100 discount on Peloton Apparelonline or in-store. The credit is a one-time use promotion code and is non-transferable. The code cannot be combined with any other offers or discounts, including other referral promotion codes.

The Apparel referral reward cannot be used for the purchase of gift cards or merchandise credits. Shipping fees may apply to your purchase. Reward codes are valid for six months from issuance.

Peloton reserves the right to modify, change, update or terminate this program at any time. Peloton shall have the sole and exclusive right to resolve all disputes between two or more referrers or referees, and all determinations by Peloton shall be final and binding. Peloton reserves all of its rights under the Peloton Terms of Service and all other applicable Peloton policies.

Codes have no cash value. For returns that are accepted per Pelotons return policies, Peloton will issue a merchandise or Apparel credit (as applicable); credits will be prorated based on original cart amount. Returns of Apparel purchased using referral credits must be done via Member Support, we cannot accept returns or exchanges at our retail showrooms.

Void where prohibited.

Peloton Bike Limited Warranty

Peloton Interactive, Inc.("Peloton") extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the Peloton Bike. Any other use of the Peloton Bike shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of the Peloton Bike will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.

The Limited Warranty applies for the following components of the Peloton Bike only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as the Peloton Bike remains in the possession of the original purchaser, or, for gifted Peloton Bikes, the owner of the original Subscription attached to that Peloton Bike.

HD TOUCHSCREEN: 12 MONTHS

Peloton warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.

FRAME: FIVE YEARS

Peloton warrants the frame(excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery.

BIKE COMPONENTS: 12 MONTHS

Peloton warrants the components and all original parts of the Peloton Bike other than pedals, including its belt, brake resistance, crank shaft, seatpost, handlebars and water bottle holder, against defects in workmanship and materials for a period of 12 months from the date of original delivery.

BIKE PEDALS: 12 MONTHS

Peloton warrants the components and all original parts of the original pedals that come with the Peloton Bike against defects in workmanship and materials for a period of 12 months from the date of original delivery. Bike pedals are not warranted against normal wear and tear and it is important that you maintain the pedals by inspecting the pedals regularly for any damage, loose parts or other signs of wear and tear that could cause breakdowns or part failures.

Any pedal that shows signs of wear or damaged parts should be removed from service immediately. Please refer to Pelotons guide on maintaining your pedals, available on Pelotons website.

LABOR: 12 MONTHS

For Peloton Bikes originally assembled by an authorized Peloton technician, Peloton will cover the labor cost for the repair or replacement made under this Limited Warranty for a period of 12 months from the date of original delivery. Except where applicable law requires otherwise, repair labor is not covered for locations where Peloton did not originally assemble the Peloton Bike or if the Peloton Bike is moved to a location that is outside of Peloton's service area.

Exclusions and Limitations

Who and what is covered:

The original owner of the Peloton Bike. The Peloton Bike must remain in the possession of the original purchaser, or, for gifted Peloton Bikes, the owner of the original Subscription attached to that Peloton Bike. This Limited Warranty is not transferable.

If a defect arises in the Peloton Bike or a warranted component within the applicable Limited Warranty period, the purchasers sole and exclusive remedy is for Peloton to, at Pelotons discretion to the extent permitted by law, either replace or repair the defective or malfunctioning Peloton Bike or component with the same or a comparable model.

Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law.

What is NOT covered:

Any other Peloton products or services, non-Peloton products or labor, units that are, or that Peloton reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller, units purchased or used outside the U.S. or Canada, and units missing serial numbers.

Software, even if sold with or embedded in the Peloton Bike, or Internet connectivity. Peloton does not warrant that the operation of the Peloton Bike will be uninterrupted or error-free.

Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than that caused by a Peloton authorized service technician), use of the Peloton Bike with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Peloton Bike, or any use contrary to the instructions in the Peloton Guide.

Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by Peloton.

Incidental or consequential damages. Peloton is not responsible or liable for indirect, special, incidental or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts. Peloton does not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation. Equipment used for commercial purposes or for any use other than a single family or household.

Any attempt to move or repair fitness equipment creates a risk of injury and property damage. Peloton is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair or attempted repair of equipment by anyone other than a Peloton authorized service technician. All moves or repairs attempted by you or your agents are undertaken AT YOUR OWN RISK and Peloton shall have no liability for any injury to person or property arising from such attempted moves or repairs. In addition, labor may no longer be covered if you move outside of Peloton's service area.

Where permitted by law, replacement units, parts and electronic components reconditioned to as-new condition by Peloton or its vendors may sometimes be supplied as warranty replacement and constitute fulfillment of warranty terms.

EXTENDED WARRANTY SERVICE

Extended warranty coverage is available for purchase through Pelotons authorized partner.

See support.onepeloton.com for more details.

HOW TO OBTAIN WARRANTY SERVICE

To be eligible for service under this Limited Warranty you must contact the Peloton Support team. You will be asked to provide Peloton with the serial number of your Peloton Bike and the dated receipt, or other proof of purchase indicating the date purchased, upon discovering any nonconformity or defect. Claims must be made within the specified warranty period.

Any disputes between you and Peloton related to this Limited Warranty or the Peloton Bike will be governed by the then-current dispute resolution procedures in Pelotons Terms of Service, available at www.onepeloton.com/terms-of-service.

*This limited warranty is the exclusive warranty given by Peloton and supersedes any prior, contrary or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails of its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.

Creating your own personal account on apparel.onepeloton.com allows you to enjoy these online features:

Expedited checkout for convenient shopping.

Store andedit shipping and billing addresses.

Accessdetailed order information.

Receiveemail updates.

Track your favorite items and sizes.

Keep inmind that your Apparel account is separate from your Peloton rider profile.

To createa profile and get started with convenient shopping, click here.

Ifyou are having trouble with your login on the Apparel website, click Forgot your password and enter your email address. You will receive an email with instructions on how to reset your password.

We have a number of locations and showrooms that offer Apparel. Things you should note when purchasing Apparel from one of our showrooms:

You can return or exchange any online or in-store purchase at any showroom location. Items must be unwashed, unworn and have the tags attached.

Any items purchased online excluding final sale items may be exchanged or returned for a full refund within 30 days of the original purchase date.

If you are not able to locate a specific item online or an item from an older collection, you may reach out to any local showroom for more inventory.

You will be able to try on Apparel in showrooms.

For more information about your nearest showroom please click here.

Thefollowing are the terms and conditions that constitute our Apparel Shipping Policy.

Shipment Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

Ordersmay be delayed from shipment due to discrepancies in billing or shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages during holidays or promotional events.

Shipping Rates

All groundpackages are shipped via USPS (2-5 Days) with a$7 shipping fee.

Shipping fees are nonrefundable.

*Orderswith a subtotal over $50 will receive FREE shipping within the Continental U.S.

Shipping Confirmation & Order Tracking

Youwill receive a shipment confirmation email containing yourtracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Payment Terms

Pelotonaccepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, Diners Club, and Apple Pay.

Please Note:Shipping information cannot be updated or changed once an order has been fulfilled and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order.

We are dedicated to providing our Members with premiumactivewear. We release seasonal collections inspired by the latest trends in fashion and athletic wear, all with a signature Peloton twist. Things to note about our collections:

Typically we donot restock our seasonal collections. However, if you join our Mailing List, you will receive updates on any potential restocks and new collections.

Simply select the Email When Back In Stock tab under a sold-out item to be notified if the item returns in the future.

We arealways looking to expand our Apparel collections and bring the best quality & fit activewear to our Members. Brands included are Lululemon, Rhone, Beyond Yoga, WITH, and many others.

Please refer to the following video and/or guide for adding additional rider accounts to your Peloton Bike:

Guide

Apparel Returns and Exchanges

Any items purchased online or in-store excluding final sale items may be returned for a full refund or exchanged within 30 days of the original purchase date. Please note that due to how quickly our inventory moves, we may be limited in exchanges. To process your return, please click here.

For a full refund within 30 days of the purchase: items must be unwashed, unworn and with the tags attached. The original shipping fee is non-refundable.Once your package has been received, a refund will be issued to the original payment method within 5-7 business days.If any items were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the returned items.Any online or showroom Apparel purchase can also be returned in a showroom.

Tension screws help hold your shoe securely to the pedal. As you continue to ride the bike, the screws may loosen slightly, causing your shoes to fit less tightly into the pedal when clipping in.

If it becomes too easy to clip in, we recommend tightening the screw on the back of the pedal using the 3 millimeter Allen key included with your bike. This will ensure a tight connection. We do not recommend loosening the screw at any time.

There are two ways to add friends on your Peloton account:

Add friends from your Peloton bike:

Once you are logged in and at your home screen, press on menu button on the bottom right of your home screen and then select Riders. You can search for riders by pressing on the search bar beneath Find Riders. Enter your friend's Peloton username to find their account, then add them as a friend. Once you and your friend follow each other, you can video chat during rides.

Add friends from your Peloton account online:

Head to www.onepeloton.com and log in with your email/username and password.

On the left-hand side of your profile page, youll see a search bar where you can search for your friends by their username. Once you find your friend's account, you can add them as a friend.

As a reward for your hard work, we are honored to give you a commemorative Century Club shirt after you complete your 100th Running, 100th Cycling, 100th Bootcamp, 100th Yoga, or 100th Floor workouts. The email for your Century Club shirt may take 3-5 days after your class to arrive.

Heres how to get your shirt:

Paste your Century Code in the code box, here.

Click "Get My Shirt".

Select your size, then add the shirt to your cart.

Proceed to checkout.

Please note: Shipping and handling charges apply.

Terms and Conditions

Limited to one t-shirt per member. Only valid for residents of the U.S., U.K., and Canada of at least thirteen (13) years of age. Redemption code expires at 11:59 PM EST 90 days from the date you received the email. Redemption codes are unique, non-transferable, and valid for one use only. Shipping and handling charges apply. Void where prohibited by law. Peloton reserves the right to cancel and/or modify this promotion at any time without notice.

When you are in a ride, you have the option to apply different filters to your leaderboard to create more selective and meaningful motivation.

You can streamline your competition to one or more of these specific groups:

Riders I Follow - All the riders you follow

Just Me - You in the current ride, along with you anytimeyou'vetaken the ride before

Simply tap Filters on the top right corner of your leaderboard, then select the filter youd like to apply to your ride.

If you have any questions about your delivery or delivery schedule, please reach out via the contact information provided in your order confirmation email.

Our delivery teamswill work with you to find a time window in which to deliver the Peloton bike. You will receive a call from the delivery technician 30 minutes prior to their arrival.

Being strong and built to last, the Peloton bike is designed to provide a near-silent experience. However, it's always best to pay close attention to your bike to ensure everything is running smoothly.

The bike has a lot of moving pieces, and often only small adjustments are needed toget your bike back to a near-silent ride. Your bike does require some simple maintenance which you can check outin our bike care section.

If you continue to hear asound coming from your bike, please submit a maintenance or repair request and include a short video of the noise. We will run the issue by our technicians and determine the best way to get you back up and riding noise free.