Pep Boys Employee Reviews
Out of 285 Pep Boys employee reviews, 48% were positive. The remaining 52% were constructive reviews with the goal of helping Pep Boys improve their work culture. The Operations team, with 80% positive reviews, reports the best experience at Pep Boys compared to all other departments at the company. The Product team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 12 days ago
Posted a month ago
What do you like best about the leadership team?
Emphizes on sales growth within our area
They mean well. They do the best with what is available to them
Review from Operations Dept
Them need to work on , keeping their promises to employees , not just use them as a carrot on a stick to keep us going...
Outstanding working Communication great team
Lead by experience and keep shop clean
What does the leadership team need to get better at?
Everithing because they dinte care about costumers, only cares about money
Posted 12 days ago
Manager in a position with no experience resulting in constant turnover and inability to make improvements.
Take thier job seriously, show employee appreciation, not "pull one over"on thier employees. Not tolerate horse play of any kind or turn a blind eye to employees damaging customer vehicles. Pay thier employees for thier work not zero off tickets and take off labor for a completed job as a "discount"
Store manager claims to have all ASE certificates and is a top notch tech (30yrs ago), The other 2 are 100% car illiterate and ONLY follow "company policies" why up holding their bad habits from smug management. District Manager has NO CLUE how to explain the pay structure and defers you to ADP
Management everything else is alright
What is the best part about your compensation package?
Insurance package is right and fair
Its fair to give you decent retirement in the future
Goid pay and good bonuses monthly
I don't see any problems with it and I don't concern myself with it but I'm OK with it overall
All benefits are very good
Review from Product Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Because being a certified technician for 10.50 per hour its not a good pay
Posted 12 days ago
wages are not good for the area
When the employee makes $18 an hour and they are charging $180 an hour for my labor that's far from a fair compensation. The training is almost entirely online with no further gains to be made at this level
a new manager that can manage
Being paid for the work being completed, being paid workers compesation for serious injuries sustained at work. Not being harressed or dealing with rumors/drama being spread causing an unsafe and unprofessional workplace.
What are some of the best things about your team?
Communication with each other and understand other coworkers when they are struggling with work
Cool people to work with
Everyone works to the best of their abilities, in the situation we have
Review from Operations Dept
Regular employees decent people , manager is no good
They are probably the best people to be around. Fun to hang out with outside of here. They are also in agreement when I say this place has went down hill fast.
What do your coworkers need to improve and how could you work together better?
Prganization, responsabilities and team work
Posted 12 days ago
Becoming friendler and mor welcoming
Posted a month ago
alot of them are all lazy and dont want to do 4 tires.
There attitude towards there coworkers
Have a happy attitude and be FRIENDLY
What is most positive about the culture and environment at your company?
Working for the best and taking care costumer
It's very comfortable. We all get to work with each other. Culture doesn't matter. It is as long as we all get together. That is my culture and how I feel.
Leaders hoard information since there is so much job insecurity.
Driving all day, being out
Some workers try to help
Review from Product Dept
What needs to change to make the company culture better?
Work ethic, costurmer service and better treatment to the techs
Posted 12 days ago
An wntire clean out of policy and mangers
Posted a month ago
A real plan from above with changing of almost everyway we conduct daily business
quality of managers and co workers
FIRE UNFAIR MANAGEMENT like TAMPA Florida warehouse MANAGER HUMBERTO
What did you like most about the interview process?
Fast and easy good help
Back when it was a good place to work it was good
Once, I got through the Internet process it was very easy
Believing the lies. Suppose has gotten fired my second week there
How cool he was when interviewing
What would you improve about your company's interview process?
The profetionalism the manger hired me because he thought i was a bitch
Posted a month ago
Use standard set of questions and know what you are looking for in the role.
more relatable questions to the job.
Professionalism needs to be a priority
Its a typical interview process
What makes you most happy at work?
a satisfied customer and knowing that their car goes out soon
Taking care of the customers , keeping them on the road. Working with a great bunch of guys.
DRIVING AND DOING MY deliveries
Customer interactions and helping people
Challenge of car experience everyday
What's going wrong and how can it be improved?
Have to advertise and recruit competent help
A new manager that knows how to manage a store.
They need leadership, honesty, and better, more competent people
Advertising is aweful. Labor rates are too high. How can the company claim to stick it to the dealer when the labor cost is higher.
BLACK DRIVERS are NOT being TREATED FAIRLY
Review from Product Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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