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PFSweb Company Culture
PFSweb Culture
This score is derived from employee ratings & reviews2.5/5
PFSweb's Overall Culture is rated D
Top Rated Culture Dimensions
Gender
C+Environment
CeNPS
C-CEO Rating
C-Outlook
C-PFSweb CEO
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Michael Willoughby
61 /100
See More
Diversity at PFSweb
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Diverse employees at PFSweb have rated Environment, Executive Team, and Manager as the highest categories they have scored
Women at PFSweb
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at PFSweb have rated Environment, Team, and Leadership as the highest categories they have scored
PFSweb eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-23
PFSweb employees are -23% more likely to recommend PFSweb as a great place to work
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Working at PFSweb
Working at PFSweb is rated below average by 37 employees, across various culture dimensions. PFSweb employees rate Environment highest among all categories, and think that Perks And Benefits and Professional Development have the most room for improvement, putting PFSweb’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in Dallas. See below in detail how working at PFSweb was rated by employees.
Overall Company Culture at PFSweb
D
Overall Company Culture at PFSweb is rated D
Last updated months ago
Bottom
15%
PFSweb ranks in the Bottom 15% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterPFSweb Employee Reviews
Out of 48 PFSweb employee reviews, 55% were positive. The remaining 45% were constructive reviews with the goal of helping PFSweb improve their work culture.
| Positive Reviews | 55% |
|---|---|
| Constructive Feedback | 45% |
Positive Reviews From PFSweb Employees
- What did you like most about the interview process?It was through a phone call
- What is most positive about the culture and environment at your company?Very little was positive about the entire company
- What are some of the best things about your team?Lots of smart people who are taken advantage
Constructive Feedback From PFSweb Employees
- What do your coworkers need to improve and how could you work together better?All departments need to work toward the same agenda with shared values.
- What do your coworkers need to improve and how could you work together better?We didn't communicate amongst one another
- Why do you feel undervalued and what would make you feel better about your compensation?They require you to do work outside of your scheduled work hours and make you turn it in the next day which should be paid time and it wasn't.
PFSweb Company Information
PFSweb Company Overview
PFSweb develops and deploys comprehensive end-to-end e-Commerce solutions for a wide range of industries.
PFSweb Mission, Vision & Values
PFSweb Mission & Values
…a Global Commerce Services Company Creating Exceptional Client and Customer Experiences
| Headquarter | 500 N Central Expressway, Suite 500 Plano, TX United States of America |
|---|---|
| Website | www.pfsweb.com |
| Founding Date | 1999 |
| Tel | 9725215508 |
| Company Status | Public |
| Stock | PFSW |
PFSweb Competitors
PFSweb competitors include Akamai, Accenture, and TradeGlobal. PFSweb ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how PFSweb compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
PFSweb Employees
37 employees at PFSweb have reviewed PFSweb across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 37 PFSweb employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at PFSweb are mostly dissatisfied with their total compensation at PFSweb, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at PFSweb are mostly dissatisfied with their team. 37 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at PFSweb are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at PFSweb believe the environment at PFSweb is positive. Most Participants believe the pace of work at PFSweb is extremely fast. About 64% of the employees at PFSweb work 8 hours or less, while 18% of them have an extremely long day - longer than twelve hours.
Overall, the employees at PFSweb are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining PFSweb - Employee Onboarding
The prevailing opinion from employees about joining PFSweb is that the company was very unprepared on their first day. PFSweb employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
PFSweb KPIs and OKRs
Employees’ understanding of PFSweb's KPIs and OKRs is essential for its success. Out of 4 PFSweb employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
PFSweb CEO & Leadership
PFSweb CEO - Michael Willoughby
61 /100
Michael’s approval rate is lower compared to CEOs at similar sized companies, putting Michael in the Bottom 30% of all CEOs of similar-sized companies on Comparably, and in the Bottom 30% compared to CEOs of all other companies in Dallas. Michael Willoughby’s employees rank PFSweb in the Bottom 45% for Environment, in the Bottom 30% for Outlook, and in the Bottom 25% for Executive Team. Willoughby is generally unpopular with PFSweb employees, but ranks especially low with employees with Over 10 Years experience. However, employees with 6 to 10 Years experience have a slightly more favorable view of the CEO. When compared to PFSweb’s competitors, Michael Willoughby ranks below both Accenture CEO Julie Sweet and Akamai CEO Tom Leighton.
PFSweb Leadership
The PFSweb Executive Team is rated a “D+” and led by CEO Michael Willoughby, Senior Vice President and General Manager of Agency Services Elizabeth Johnson, and Chief Information Officer and Senior Vice President Mark Fuentes
Michael Willoughby CEO / President
Michael Willoughby serves as the CEO / President of PFSweb.
Elizabeth Johnson Senior Vice President and General Manager of Agency Services
Ms. Elizabeth E. Johnson has been a Senior Vice President and General Manager of Agency Services at PFSweb Inc. since... read more
Mark Fuentes Chief Information Officer and Senior Vice President
Mr. Mark Fuentes has been the Chief Information Officer and Senior Vice President at PFSweb Inc. since April 2016. Mr.... read more
Christopher Travis Hess Chief Revenue Officer
Mr. Christopher Travis Hess has been Chief Revenue Officer at PFSweb Inc. since November 7, 2017. Mr. Hess served as an... read more
Thomas J. Madden Chief Financial Officer, Chief Financial & Accounting Officer and Executive Vice President
Mr. Thomas J. Madden, also known as Tom, has been the Chief Financial Officer and Chief Accounting Officer of PFSweb... read more
R. Zach Thomann Senior Vice President and General Manager of Omni-Channel Operations
Mr. R. Zach Thomann has been Senior Vice President and General Manager of Omni-Channel Operations at PFSweb Inc. since... read more
Jonathan Walters Senior Vice President and General Manager of Technology Services
Mr. Jonathan Walters serves as Senior Vice President and General Manager of Technology Services at PFSweb, Inc. and... read more
Joe Farrell Managing Director of PFS Web Europe, Vice President and President of Supplies Distributors
Mr. Joe Farrell serves as President of Supplies Distribution, Inc., a subsidiary of PFSweb, responsible for its IBM... read more
Tom Madden CFO
Tom Madden serves as the CFO of PFSweb. Tom started at PFSweb in Nov of 1992. Tom currently resides in the Dallas/Fort... read more
PFSweb Salaries
How much does PFSweb pay?
How much do people at PFSweb get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at PFSweb is $105,028, or $50 per hour, while the estimated median salary is $110,749, or $53 per hour.
At PFSweb, the highest paid job is a Director of Sales at $237,952 annually and the lowest is a CS Rep at $46,587 annually. Average PFSweb salaries by department include: IT at $62,902, Sales at $143,565, Product at $181,804, and Business Development at $113,375. Half of PFSweb salaries are above $110,749.
16 employees at PFSweb rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 53 ratings) while 15 employees at PFSweb rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 17 ratings).
Salaries contributed from PFSweb employees include job titles like Director of IT and Project Manager. Comparably data has a total of 3 salary records from PFSweb employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $66k | $66k | 1st Percentile |
17th Percentile $89k | $89k | 17th Percentile |
33rd Percentile $110k | $110k | 33rd Percentile |
50th Percentile $168k | $168k | 50th Percentile |
67th Percentile $228k | $228k | 67th Percentile |
83rd Percentile $246k | $246k | 83rd Percentile |
100th Percentile $289k | $289k | 100th Percentile |
$105,028*
Average Compensation
$110,749*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
PFSweb Salaries by City
PFSweb Salaries by Department
Diversity & Inclusion at PFSweb
Diverse employees at PFSweb score the company 52/100 across various culture categories, placing PFSweb in the Bottom 15% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at PFSweb across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
PFSweb Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
PFSweb PTO
PFSweb's PTO and Vacation policy typically gives 0-10 days off a year. PFSweb's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
PFSweb Careers
PFSweb Jobs
No Recent Jobs found for PFSweb on Comparably
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Overview of Candidates Interested in PFSweb on Comparably
Candidates By Department
All Industries | 25% | |
|---|---|---|
Product | 25% | |
IT | 25% | |
Operations | 25% |
Candidates By Location
Dallas | 50% | |
|---|---|---|
Irving | 25% | |
Elmira | 25% |
Frequently Asked Questions regarding PFSweb
What is PFSweb address?
PFSweb location is at 500 N Central Expressway, Suite 500
Who is the CEO of PFSweb?
PFSweb CEO is Michael Willoughby, their score by employees is 61
What is PFSweb eNPS?
The eNPS for PFSweb is -23
What is PFSweb revenue?
PFSweb revenue is $274M
What is the salary for IT Manager in PFSweb?
IT Manager average salary in the US is 129k
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