Qualtrics Employee Reviews
Out of 1699 Qualtrics employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Qualtrics improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at Qualtrics compared to all other departments at the company. The Finance team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Great experience and the ability to learn a lot in the industry.
Review from Sales Dept
Review from Product Dept
Review from Customer Success Dept
Review from Engineering Dept
What do you like best about the leadership team?
Their transparency and honesty when sharing good and bad news
Review from Operations Dept
The scrappy mindset to always go above and beyond.
Review from Sales Dept
Customer focused, caring, innovative, empowering
Review from Product Dept
Immediate managers seem to be rockstars across the board. Recent ELT changes have made big improvements to that level but still a lot of work to be done.
Review from Sales Dept
Nothing stands out - they are ok leaders
Review from Customer Success Dept
What does the leadership team need to get better at?
The senior leadership team is doing the bare minimum to retain employees to maximize revenue. Stop doing that.
Review from Engineering Dept
Being transparent, listen to our feedback, no one wants 4 days in office! Just be good people that we can trust and be proud of.
Review from Customer Success Dept
Fundamentals of leadership and good business practices. Every decision is made by committee, there is zero accountability and they act like overgrown frat boys.
Review from Customer Success Dept
They need to start listening to their employees.
Review from Engineering Dept
Our broader leadership team needs to rethink our compensation system to make pay significantly fairer and more transparent. Right now, there is no way to understand how one's individual compensation compares with peers or people in similar roles without carrying out individual conversations.
Review from Operations Dept
What is the best part about your compensation package?
The variety of benefits and how easy they are to use and access.
Review from Operations Dept
The ability to make more money with accelerators and the great benefits such as HSA, experience bonus, and quarterly wellness bonus.
Review from Sales Dept
Performance based, flexible, personalized, smart, focused
Review from Product Dept
The pay is good, love the wellness benefits
Review from Customer Success Dept
Salary is benched marked in each major location.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
long term incentives are signaling that senior leadership is doing the minimum to take care of employees so that too many don't leave.
Review from Engineering Dept
Pay here is not competitive
Review from Customer Success Dept
After discussing compensation with a number of similarly-leveled employees, I discovered that I am significantly underpaid. When I went to our HR team to inquire about this discrepancy, I was told that their investigation yielded no issues with my pay but was not shown data to support this claim.
Review from Operations Dept
Reasonable goal setting and alignment with business development based on the local market
Review from Sales Dept
If I were paid appropriately for the level of responsibility and risk that I manage. It's clear that compensation makes decisions in a nutshell since most teams feel similarly that employees are not paid fairly in the market.
Review from Finance Dept
What are some of the best things about your team?
Their sense of humor, team and how they are always willing to help and find any solution needed
Review from Operations Dept
We bond great together and we really help each other.
Review from Sales Dept
TACOS, customer focused, caring, one team
Review from Product Dept
My customer unit is really tight and makes me feel valued
Review from Customer Success Dept
Care deeply, work hard, and want to do right by their customers.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
It would be helpful to emphasize the field culture & more emphasis on virtual investment during pandemic.
Review from Sales Dept
Equity and inclusion. More respect is needed.
Review from Operations Dept
Coworkers are competitive and often condescending
Review from Operations Dept
Everyone is super opinionated at Qualtrics, which is good and bad. Could create a lot of friction. The dev culture is not very great. There is lack of enough industry experience and they do not follow industry standard of coding and design.
Review from Engineering Dept
Honestly I don't have anyone that does what I do so I don't really feel like I have coworkers.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The collaboration within my team and the openness to new ideas and initiatives within and with cross functional teams
Review from Operations Dept
We always put the customer first
Review from Sales Dept
Caring, customer focused, empowering, growth oriented
Review from Product Dept
Nothing right now except our products are good
Review from Customer Success Dept
I think willingness of frontline folks to help each other. Although I don't work in Provo HQ, so could be different there.
Review from Customer Success Dept
What needs to change to make the company culture better?
Leadership caring what their employees thought and taking action on it would make a big difference.
Review from Engineering Dept
The company needs to focus on implementing its own recommendations about employee retention for itself instead if ignoring them.
Review from Operations Dept
Abandon our culture of toxic positivity where everything is perfect and nothing can be criticized/improved. Learn how not only to record feedback but to take action based on feedback. Encourage critical-constructive feedback. Qualtrics believes it's a 90% perfect company; really, it's 50% perfect.
Review from Business Development Dept
The company culture is cutthroat. I feel constantly on edge. It's not an environment that rewards risk-taking and creativity. Little mistakes are heavily scrutinized and penalized. Accomplishments are taken for granted, at times.
Review from Business Development Dept
It seems pretty great for outgoing, extroverted people. So I guess the answer is me, because I am neither of those things.
Review from Customer Support Dept
What did you like most about the interview process?
Met a lot of people
Review from Customer Success Dept
Relatively constant communication with my recruiter
Review from Finance Dept
I felt like my interviewers asked questions that really allowed me to showcase my skills and promise as opposed to just recalling my resume.
Review from HR Dept
The office tour was critical in making my decision to join Qualtrics
Review from Operations Dept
Absolutely fantastic, engaged interviewers who are genuinely a pleasure to meet.
Review from Product Dept
What would you improve about your company's interview process?
Too many people in the loop for a smaller company
Review from HR Dept
Fewer interviews and less red tape
Review from HR Dept
What makes you most happy at work?
Helping clients, solving problems and building a strong team
Review from Operations Dept
Having good people on my team
Review from Sales Dept
Helping our customer succeed, changing the way people interact with business
Review from Product Dept
My clients and our Discover product
Review from Customer Success Dept
Seeing each of our team members have success
Review from Sales Dept
What's going wrong and how can it be improved?
Despite company culture, company product and morale careening off the rails, the leadership team doesn't really change anything and forces most of what's wrong of frontline managers who have no authority to do anything because of all the committee level decisions non-sense.
Review from Customer Success Dept
It's hard to sell expensive employee experience software when you've stopped caring about your employees.
Review from Engineering Dept
Too much work, not enough support. Leadership is wildly out of touch and the working teams are the only ones keeping things moving despite the unrealistic asks thrown at everyone.
Review from Finance Dept
There is no systematic way to know that my work is linked to leadership's priorities. There is an internal tool with which we should track this, but it is poorly implemented and regularly ignored by my management chain. Also, there are significant pay discrepancies around the org.
Review from Operations Dept
I’m exhausted as I was set up so poorly and have been working intensely to try and catch up. As we try to move things/ drive efficiencies / kick goals there are always unnecessary obstaclese/ handballs so things become
Review from Sales Dept
What do you like best about your company?
We are being led by people who care about what we're doing, and we're aware of the worldwide impact that we have. I love that we're essentially doing good for many people by helping others do better.
Review from HR Dept
Company is successful, fun coworkers, most leaders are reasonable
Friendly, laid back culture.
Culture
Review from Engineering Dept
Autonomy
Review from Sales Dept
What would you most like to see improved at your company?
We have some teams that just don't prioritize internal comms at all, which means they will repeat work or feel left out of "the know" and I'd love to see that attitude change.
Review from HR Dept
More background diversity in hiring, especially in management. We have way too many people who all went to the same schools, worked for the same companies, and think that they know everything without bothering to learn. Have more respect for your people who have been around for years.
Stop overselling the company. Be realistic and get back down to Earth.
Practice what you preach
Review from Sales Dept