
Salary is benched marked in each major location.
Care deeply, work hard, and want to do right by their customers.
I think willingness of frontline folks to help each other. Although I don't work in Provo HQ, so could be different there.
Fundamentals of leadership and good business practices. Every decision is made by committee, there is zero accountability and they act like overgrown frat boys.
Despite company culture, company product and morale careening off the rails, the leadership team doesn't really change anything and forces most of what's wrong of frontline managers who have no authority to do anything because of all the committee level decisions non-sense.