Qualtrics Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Fast growth. Lots of opportunities to learn with all the trust.
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Review from Customer Support Dept
It's a one in a lifetime chance to build something truly important in defining the market
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What do you like best about the leadership team?
Try to be transparent in upcoming changes
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They are engaged, committed to the success of our company and individual team members. They listen, they care, and share a vision.
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They are definitely very flashy, but not in a bad superficial way. They have a lot of big ideas and are able to communicate those ideas very well.
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They are transparent and have a strong desire to communicate their desires for the company with everyone
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Transparency and trust. I like that I come to work knowing where the company is going and I just have to plug into it.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
Highly competitive pay from the start, great benefits, generous stock options.
Review from Customer Support Dept
The somewhat recent introduction of bi-annual "performance pay increases" are great and really reduce the pressure that existed before to get promoted explicitly to make more money.
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Sufficient PTO and they work with great insurance providers
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Free health care. The other stuff is great (3% 401K, Equity, lots of PTO), but it's nice not to have to worry about that.
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Having company equity is the best part but there are so many other amazing benefits too like an automatic 3% contribution to your 401K from the company, 100% coverage on health insurance premiums and very competitive pay.
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Why do you feel undervalued and what would make you feel better about your compensation?
No negotiation and tricky hiring process. Pay is not as competitive as I'd like.
Review from Customer Support Dept
There are no true annual raises. Compensation is relatively low even for external hires to high level roles. To just understand why we have the level of slaray we do compared to other companies like us would be a start to make us feel better about compensation.
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What are some of the best things about your team?
Among the Product Specialists, really feels like we're on one team trying to help the clients.
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The culture is so collaborative!
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High performing, vocal, committed, open minded.
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We boost each other when the work load gets tough, so it keeps spirits high
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Very collaborative. The startup culture is alive and well where you work together to make it happen.
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What do your coworkers need to improve and how could you work together better?
Honestly I don't have anyone that does what I do so I don't really feel like I have coworkers.
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There could be more diversity.
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What is most positive about the culture and environment at your company?
Focused a lot on individual growth
Review from Customer Support Dept
They prioritize diversity, encourage opinions, and are open to innovation and creativity.
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There is a culture of growth for everyone. I've never felt like I've capped out my potential
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Everyone is pushed to be customer facing.
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Qualtrics truly cares. I love how inclusive and diverse we are as a culture. We also support cancer research and other philanthropic efforts that demonstrate how much Qualtrics truly cares about people. And you feel that here as you interact with others.
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What needs to change to make the company culture better?
It seems pretty great for outgoing, extroverted people. So I guess the answer is me, because I am neither of those things.
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What did you like most about the interview process?
We rarely miss. It's difficult to get in, so we're more likely to decline good people than we are to accept bad ones.
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The recruiters were very helpful and responsive. They did a great job helping me stay informed and answering my questions. I was also extremely impressed with the caliber of people interviewing me across the whole organization. That is one of the things that sold me on Qualtrics.
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I enjoyed being able to take a tour of the facility both during the interview process and after. I enjoyed how during the second tour, I was able to speak with the managers and ask them anything I wanted.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Feeling like I was able to solve a complex problem for a client.
Review from Customer Support Dept
No day being the same, a new training or update or exciting piece of news to share. There is constantly innovation and I am surrounded by incredible people.
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Getting a project to work - once I've ironed out the bugs and it all runs the way I expect, it's great.
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Helping improve the product we provide to clients
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Working with customers. It's challenging, but rewarding.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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