-30
eNPS Score
Q&A With Regus Employees
If you’re looking for a quiet job, then we’re not for you. Regus is an exciting, fast-growing company that’s defining a brand new business sector. With 50% growth over the last four years, we’re helping people to work differently. So if you’re ready for the kind of challenges you won’t find anywhere else, we have plenty of opportunities. Join us and you’ll be challenged to be a leader and innovator, constantly looking for new ideas to make our clients’ businesses even more successful. If you want to build a career that starts in a local business centre and rises to global leadership, then you’ll find it here (our Chief Executive for the EMEA region started as a Customer Service Representative). But it’s up to you to take opportunities when you see them What we offer An exciting, fast-paced and challenging career. The chance to work with local, national and global clients and a world-class work environment. These are just some of the benefits you can look forward to as a member of our team.
How employees describe working at Regus
deceptive sort of job where they tell you there's a department for everything and you wont have to worry...until you're doing operations AND IT AND marketing AND sales AND janitorial. Whole company boasts being successful yet only puts effort into trying to cut costs & employee pay. gotta get out :(
Posted 6 days ago
Customer service is non-existent. Trying to make a one time payment to complete the year and am being told that is impossible.
Posted 12 days ago
There are few checks and balances regarding charges and bills. I see mysterious unexplanied charges or fees with no supporting documentation. When I doi find out I get the runaround and have been proven correct on every single incident. It is frustrating
Posted a month ago
Unrealistic organization with zero IT staff for onboarding and an overwhelming amount of unnecessary meetings. Absolutely NO support for internal systems and unrealistic sales expectations. Company is unorganized, not customer nor employee focused, etc.
Posted a month ago
Disclose all fees to prospects
What it's like to work at Regus
- Regus employees generally work 8.8 hrs a day
- Employees at Regus report the work pace is comfortably fast
- 62% of Regus employees look forward to interacting with their team every day
- Regus employees most often take 0-10 paid vacation and sick days each year
- 43% of Regus employees report they are happy with their work life balance
- Regus employees never get valuable feedback on how to improve at work
- 57% of Regus employees call their work environment negative
Q&A With Regus Employees
IDX: 50 TOT: 77
What do you wish you knew before starting at Regus?
The lack of management support in all areas
What are the differences between maternity and paternity leave at Regus?
None
What is Regus' internship program like?
there isn't one
How are the dental insurance options at Regus?
average
How are the vision insurance options at Regus?
average
Does Regus drug test or do a background check?
no
How does Regus make decisions around promotions?
You don't get promotions.
If you could make changes, how would you improve the culture at Regus?
Intense instruction about the benefits of valuing people, of volunteerism, of contributing to the community to those at the tip top of the hierarchy. They don't believe they need it, though.
Does Regus have any remote positions?
They have centers all over the world, but no remote (as in working from home) opportunity because the job entails greeting, seating, and serving. It's kind of like being a flight attendant or a hostess in a business setting.
How's the feedback process at Regus?
Very weird and inconsistent. Managers have not been trained, other than watching some videos, on how to manage people. They resort to using the same tactics used on them by their superiors which is similar to the way playground bullies operate. Sometimes an insignificant mistake will find you sitting in a room filled with managers who grill you and discuss your fate. Another time the same incident may rouse some playful banter. You never really know. It depends on the mood and what the P & L's look like that day.
What are you most excited about working at Regus?
My co-workers and the business owners I serve. I love them!
What part of Regus's business is growing fastest? What part is having difficulties?
Regus continues to acquire buildings, or centers as they call them, but they do not manage people or advertise well. In fact, they do not value people at all. They are expendable commodities just like the furniture in the offices they lease.
Who did you meet with during your interview? And how long did it take to hear back from Regus?
I met with the area manager and the community manager. I heard back in 4 days.
How innovative is Regus?
Internal communications would lead you to believe they are innovative. They tell you how innovative they are in every weekly newsletter. The truth is, their business model is a very antiquated vertical hierarchy. As an employee, you are expected to do what you're told and be grateful they pay you.
What interview questions does Regus ask?
Mainly customer service scenarios. That is really all they care about for a CSR. If you're oriented toward excellent customer service, they will train for everything else.
What's the company culture like at Regus?
Very open and welcoming at first appearance, but then you see the management tools most frequently used are condescension, threats, and bullying.
How much diversity is there among employees at Regus?
Not a lot.
Curious about what work's like at Regus?
Anonymously Ask Regus Employees Any Question
Should I work at Regus?
29% of Regus employees would encourage their friends to become coworkers, whereas 12% are neutral and 59% would not recommend working at Regus to their friends.
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
