REI Employee Reviews
Out of 488 REI employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping REI improve their work culture. The Customer Support team, with 88% positive reviews, reports the best experience at REI compared to all other departments at the company. The Operations team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
What do you like best about the leadership team?
Always open to chat about things that worry someone. Helpful in the day to day.
They are intellegent, compassionate and want everyone to feel welcome and comfortable
Authentic and transparent with the team and good communications about what is happening and why
We have an amazing leadership team
Review from Customer Support Dept
Just the supervisors and some management. Anyone above management don’t show they actually car
What is the best part about your compensation package?
I earn vacation and sick leave as a part-time worker and have a generous medical leave package. REI also contributes to my retirement.
Review from Customer Support Dept
Pro Deals that give me a big discount off gear
Time off, investment opps, health/dental/eye care, discounts
There is flexibility on choices. And, they offer investment options along with 401K.
Base pay and bonus are more than fair
What are some of the best things about your team?
They care about each other and are good about communicating appreciation and working togwther to split up tasks.
Review from Customer Support Dept
Great people, fun team environment.
MOst of them are very experienced and good team players
Quite pleasant to one another.
At our core we are technically smart and capable of achieving great things
What is most positive about the culture and environment at your company?
Respect and encouragement at all levels.
Review from Customer Support Dept
support of eachother, meaningful mission and purpose
When its fun, its great!
We introduce people to outdoor activities
Everyone feels valued. Lots of opprtunities for learning about new gear. Super suppotive
What did you like most about the interview process?
I've interviewed for several positions. When i was initially hired, my interview was very casual, no pre-written questions. It wa a friendly conversation with a manager. Subsequent interviews were like a factory line. Formal interviews with multiple managers, asking questions off a corporate list
The initial video interview allowed for multiple takes and the in person interview was with two people (and felt more like a conversation than an interview).
Review from Customer Support Dept
Getting to meet the team was great.
Hiring managers are not properly trained to initiate effective interviews
It was virtual and relatively easy
What makes you most happy at work?
Helping customers who are appreciative of my expertise.
Review from Customer Support Dept
Interacting with people. Being creative. Working with like-minded people.
Being treated fairly, good communication, co-worker interaction. The discounts are great, too. Overall, our customers are fantastic.
Compensation is fair and my team is great to work with
Helping my coworkers and customers.
What do you like best about your company?
It's Values, Culture and vision!
Review from Sales Dept