71
out of 100
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Shangri-La Hotels and Resorts Competitors
Shangri-La Hotels and Resorts competitors include Marriott, IHG and Hilton. Shangri-La Hotels and Resorts ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Shangri-La Hotels and Resorts compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
4th
eNPS Rank
1st
Gender Rank
N/A
Diversity Rank
N/A
Product Quality
2nd
NPS Rank
1st
Pricing Rank
1st
Customer Service
1st
See Shangri-La Hotels and Resorts Culture vs Competitors:
- 1st
Shangri-La Hotels and Resorts79 / 100 - 2nd
Marriott67 / 100 - 3rd
Hilton64 / 100 - 4th
IHG64 / 100
CEO Ratings Comparison
Shangri-La Hotels and Resorts' CEO Score Ranks 4th
8 Employees at Shangri-La Hotels and Resorts rate Beng Chee Lim a 60 out of 100, which ranks them 4th below Hilton's CEO,Christopher Nassetta. Last rating was months ago.
- 1st
Anthony CapuanoMarriott2296 Employees at Marriott rate Anthony Capuano a 71 out of 100, which ranks them 1st out of Shangri-La Hotels and Resorts' competitors. Last rating was 2 days ago.
- 2nd
Keith BarrIHG69out of 100987 Employees at IHG rate Keith Barr a 69 out of 100, which ranks them 2nd out of Shangri-La Hotels and Resorts' competitors. Last rating was a day ago.
- 3rd
Christopher NassettaHilton67out of 1001438 Employees at Hilton rate Christopher Nassetta a 67 out of 100, which ranks them 3rd out of Shangri-La Hotels and Resorts' competitors. Last rating was 11 days ago.
Product Quality Score Comparison
Shangri-La Hotels and Resorts Ranks 2nd in Product Quality Score
10 Customers rate Shangri-La Hotels and Resorts' Product Quality Score a 3.7/5, which ranks it 2nd against its competitors, below Hilton.
NPS Comparison
Shangri-La Hotels and Resorts Ranks 1st in Net Promoter Score
12 Customers rate Shangri-La Hotels and Resorts' Net Promoter Score a 42, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Shangri-La Hotels and Resorts to a friend?”.
Pricing Score Comparison
Shangri-La Hotels and Resorts Ranks 1st in Pricing Score
9 Customers rate Shangri-La Hotels and Resorts' Pricing Score a 3.8/5, which ranks it 1st against its competitors.
Customer Service Comparison
Shangri-La Hotels and Resorts Ranks 1st in Customer Service
9 Customers rate Shangri-La Hotels and Resorts' Customer Service a 3.8/5, which ranks it 1st against its competitors.
Overall Culture Score Comparison
Shangri-La Hotels and Resorts Ranks 1st in Overall Culture Score
14 Employees rate Shangri-La Hotels and Resorts' Overall Culture a 79/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Shangri-La Hotels and Resorts Ranks 1st in Employee Net Promoter Score
10 Employees rate Shangri-La Hotels and Resorts' Employee Net Promoter Score a 20, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Shangri-La Hotels and Resorts to a friend?”.
Gender Score Comparison
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