Starbucks Leadership Employee Reviews | Comparably
Starbucks Claimed Company
Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. read more
EMPLOYEE
PARTICIPANTS
2386
TOTAL
RATINGS
25669
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Starbucks Leadership Employee Reviews

What do you like best about the leadership team?

As a shift at my location for 8/9 years our store has come a long way & with new shifts coming onto the team with a great understanding on the job it will help feel that much more at ease wotb how the store is going throughout the day.

It was a really good and very

Good Communication with their team

Most are experienced but my problem is with one not

The team are all inviting and always have patience. They never shout or degrade you when theres a mistake. Its sorted constructively with a view of preventing thenissue in future

Commitment, honesty and grest leadership

Influence. Inspire. Motivating and welcomed.

My supervisors are all very understanding.

We all work together to provide the best customer experience.

they're always willing to help

Their ability to connect with barista's as well as making themselves accessible

My trainer is tough, but my DM is amazing.

My manager is killing it with making us feeling special and uphold standard of working but please listen to us more.

Flexable when needed. Work together when something comes up

They are kind and understanding.

Uplifting, supportive, enclusive, transparent and genuine

They are very fun and interactive

They're supportive and want to help you.

Communication is always good with them.

They are cool and nice.

What does the leadership team need to get better at?

Holding team members and leads accountable and actually learn how to be a leader, take some leadership classes.

everything they can barely be on bar let alone manage

Leadership team as in corp. not my team at my location. Taking care of the workers.

Scheduling and staffing and covering when no one else can come in. Still needs a lot of training.

Hearing their employees and acting change, listening to us and not siding with the customers, listening to their employees and understanding, we are their backbone, not their customers

equality of treatment and outcomes

My manager is horrible she thinks it is a popularity contest, she plays favorites, she does not set a good example for the company of a good manager

Paying attention to their partners (employees and coworkers)

Listening to the people working on the floor probably also actually work on the floor to understand

Give feedback to help improve performance instead of just telling what worker doing wrong with no way of doing better

They need to realize they ARE the change the company needs. Are your employees unhappy? Do they get a ton of callouts? There is most likely a reason, and when this reason is brought up, shrugging and saying "That's the way things are" is disheartening. Those are our champions and fearless leaders.

papa noel is the best

Take the time to development their teams. Reevaluate those put in management roles. Just because they can speak Starbucks doesn't mean they are worthy. Actually look through the lens of humanity. Everything you decide affects our livelihoods not just the company's bottom line.

Review from Operations Dept

Leadership is not holding partners accountable to the Starbucks standard. Responsible, capable partners are working harder and longer with no incentives for the extra work, while other partners are regularly calling off, showing up late, and underproducing which is not supporting the team.

Management needs to enforce equality and hold everyone to the same standards.

Shifts were good and staff is nice just new mngmnt awefull

They need to hire the right people

Focusing on development and taking into foncideration all employees. Working on discrimination against youth

Doing small things to boost morale.

Invest in the store that exist. Invest in the employees that are already there. Stop trying to expand and increase profit margins instead of paying us what we are worth.

TOP
50%

Leadership Scores are rated in the Top 50% of similar size companies on Comparably

Rated Starbucks Leadership the Highest

  • Department - IT
    +18%
  • Department - Business Development
    +11%
  • Department - Engineering
    +10%

Rated Starbucks Leadership the Lowest

  • Gender - Non-Binary
    -29%
  • Department - Customer Success
    -11%
  • Department - HR
    -5%
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