Starbucks Employee Reviews
Out of 3286 Starbucks employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Starbucks improve their work culture. The Legal team, with 90% positive reviews, reports the best experience at Starbucks compared to all other departments at the company. The Business Development team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Holding team members and leads accountable and actually learn how to be a leader, take some leadership classes.
everything they can barely be on bar let alone manage
Leadership team as in corp. not my team at my location. Taking care of the workers.
Scheduling and staffing and covering when no one else can come in. Still needs a lot of training.
Hearing their employees and acting change, listening to us and not siding with the customers, listening to their employees and understanding, we are their backbone, not their customers
Why do you feel undervalued and what would make you feel better about your compensation?
For myself and the other shifts we would all like our full time hours like we were hired for not part time hours.
better beneifts such as memberships
To have a good working team and people who care about their job and put in effort to make it better.
Review from Customer Support Dept
I feel like for the workload, the pay is too low. However the work environment makes up for this
s s s s s s
What do your coworkers need to improve and how could you work together better?
They need to repect other people and have better work ethics.
Review from Customer Support Dept
We need a better manager, along with more responsibility being put on each other.
Communication. Better equipment that doesnt break down so frequently. Better training. Less turnover.
Teambuilding! There is not that much communication and if there is it's usually with a really passive aggressive tone of voice. Where I work at its truly a mess and they expect for new baristas to move as fast as they did. knowing that we had little to no training.
Management praises and supports bullies and complainers, they never investigate to see if complaints are valid or if they are just believing anyone who wants to use HR to harass their coworkers. Spouses should not be hired to the same teams.
What needs to change to make the company culture better?
Actually doing what we say. Really caring enough to spend the money and try. Spend the energy trying to please, conform, or dominate doing actually meaningful work. Stop abusing and using good and well meaning people. Appreciate them. Pay them loads more. Reduce ridic cost of insurance.
Pay, work-life balance, labor needs
Tenure benefits and simplifying literally all aspects of the business. We are behind the times
More resources, more fun events and more wfh days
Bring leaders with proper technical accumen
What would you improve about your company's interview process?
More organizing, less interviews, better criteria, less bs in interview final recs
We will hire anyone, so the team suffers because people are there for the free drinks
Bipoc focus has clearly shifted the landscape of those wh were being groomed into future roles. Spent 5 years deving for DM, sent through training; was even going to get a tla, but the procoess was handled with the most biased decision making i have ever scene: i auestioned if the pendulums would go
Transparency, dignity, respect, missions and values
Review from Operations Dept
The recruiters have no understanding of the positions they recruit for.
What's going wrong and how can it be improved?
Starbucks is focusing on the wrong things. Writing on cups and promoting for here is not important right now. Pay your workers, don't bust your unions, and have a CEO that doesn't need to private jet to work every day.
Well having enough people to staff during busy times and not left hanging to work 50+ customers on a two man team
Hire better staff members who are willing to put in effort to make the comapny grow and have a good work environment.
Review from Customer Support Dept
The part that is going wrong is the negatibe working environment where i feel like workers separte into groups and judge others
Sometimes we run out of items and our cash registers don't accept any Starbucks gift cards. People get mad because of that and even one guy shouted at me because I told them we don't accept Starbucks gift cards because they haven't been working with our machine lately.
What would you most like to see improved at your company?
Improved systems and technology in the supply chain, order management and forecasting spaces
Prices of our drinks need to be lowered
Respect to diversity in work environment and customer care areas
Review from Operations Dept
Valuing the lowest level employees at all. Fair compensation. Appropriate staffing.
Training people to make schedules