Q&A With State Farm Insurance Employees

Unfortunately in the wrong way: by looking at unit sales instead of premium or revenue from sales.

By units instead of premiums. Ridiculous

45 m

30 mins

At least an hour

Decent, but wages and bonuses aren't growing at a rate comparable to company profits. Very disappointing.

Starting salary below average and raises no more 2% per year. Any extra bonus is only awarded if the company itself does well and is profitable- so they have been small.

Very good in Claims to offset the stressful environment.

Unattractive because the company has not been capable to figure out how to price its products competitively across the board primarily because of a bloated, ineffective bureaucracy that is not customer centered.

Leadership over the sales department (agency force) is overpaid for what they contribute. Too many layers as well.

Extremely low base pay with almost unattainable sales goals.

We don’t hve any

We don’t have them anymore

There are none

Your manager decides if you get a promotion

I work in one of the hub centers and the department I am in we only work 2 days a month in the office. I believe it may vary by position. But certainly only going in 2 days a month is pretty close to fully remote. I am very happy and grateful.

Very few

There are none

The healthcare option are good and competitive in comparison to most companies.

Only one...no options

Once a year as long as you are performing at a competent level.

Yearly based on production

Annually about 2.5% for the last 7...

Integrity

Organization, good verbal and written communication skills, and good health.

Empathetic, well-spoken, can read and interpret

45 - 50 hours. The vibe is that Executive leadership makes poor decisions and is not looking out for the best interest of the workforce.

Terrible vibe. People are miserable and live in constant fear. They are shamed for not having a perfect file or quota and management is conditioned to not praise.

7.45 hrs per day, 5 days a wk. Unless it's year end and management says your required to work overtime and threatens your job if you can't work extra hours

Mid-range market rates.

Below average

Average.

Laid back and easy going. The usual complaining about company culture and wasting time on good work that goes nowhere. Overall, a decent place to chill.

7 hours a day

Low pressure, but frustrating and hopeless because the business side of the company doesn't allow much of anything new or original go beyond an internal presentation.

For me, it's great. Annual merit increases and bonuses

Comparable

Not good. You have to do the job of a specialist but they pay you support pay.

The verdict is still out on the vibe because it's ever-changing. A typical work day is 7.75 hours for 5 days

It’s bad for the offices that are being closed

The vibe? It stinks. People don't care about their jobs and are there for a paycheck. Hours are less than 40 hours a week but the demanding job makes it feel like 60.

Depends on where you are located

I don't think they have a clue. They just keep piling on the work and won't make changes that help the customer as long as it looks good on paper, that is all that matters.

No clue, can’t be that good.

Good pension benefits if you’ve been around long enough to be entitled to them

Great perks only in hubs

Difficult. Doing a good job just doesn’t guarantee a promotion. Taking insurance education classes and being mobile (willing to relocate to another part of the country) helps

Hard. Unless you make friends with all the managers and be overly helpful. They say it's based on your metrics but don't be surprised when you've been watching your metrics all in good standing for months and you ask to be considered and they tell you that there's a new criteria they are using now and that new thing is the one thing you didn't score 100% on.

Horrible. I was just told by my boss “you don’t wanna get a reputation for interviewing for every opportunity that comes up”. People in Professional/technical and management positions are mainly lifers, so opportunity is few and far between.

Not good. The company is not only reducing higher skilled staff with lower skilled, cheaper labor, but they have also reduced the amount employees receive for merit raises and annual bonuses. We've made billions as a company this year yet wages and bonuses do not reflect the companies gaines from their tax break and stock by backs. So the answer is currently not good at all.

Depends on the department

You'll be treated like an employee.

For company employees the benefits are out of line excessive. For the Agency (sales) force they are well below par.

Lousy since most sales related employees work for agents that cannot afford to offer attractive benefits given their independent contractor status.

Practice customer service, be confident, learn more than what training taught you. Show concern and ask questions when unsure

Being detail oriented

Very helpful

Awful

How do you handle a challenging situation if there is no management available

Are you flexible with your hours? Shifts are based on customer need.

Seems difficult and unnecessary

When I interviewed for my positions the company actually cared about their employees and the customers. The interviews were intense and you had 2 panel interviews with 3-6 managers on each panel and each lasted 30-45 minutes. The company use to look to hire educated, competent and professional people. They have since been getting rid of all their competent and experienced workers to save money and hire anyone with a pulse. In our office they even hired some people without even interviewing them so I doubt the interviews are anything like they were in the past, especially with the excessive turnover, but expect behavioral based questions.