Fix your buildings, stop wasting money only unnecessary technology, treat people with basic human respect.
Biglari needs to sell, or hire and Ops person to lead the company, and clean house with most of the SLT.
Some great people here, but sadly, they are all micro managed to a point where they are unable to bring any new ideas to the table.
The whole SLT plays CYA and manages up to the CEO with a completely different version of the day to day. The brand will be gone in ten years if not sold to someone else.