Support.com Claimed Company
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more
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Weeks and weeks waisted on teaching computer basics and sales tactics for a tier2 costumer support position. For 9hr you do tier1 and tier 2 plus sales.
What did you like most about the interview process?
It was short and easy.
What's going wrong and how can it be improved?
Training is wasted on teaching computer basics and teaching sales.
What is most positive about the culture and environment at your company?
It's at home so I'm in complete control of my environment.
What do your coworkers need to improve and how could you work together better?
Take their job seriously and become tech savvy, it's technical support job!
Why do you feel undervalued and what would make you feel better about your compensation?
They pay 9hr for tier1/2 support. Too under paid for what you are expected to do.
What does the leadership team need to get better at?
Being honest about job descriptions. Hired for technical support, 90 percent of the job and training was sales.
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