Support.com – Low pay and they will switch you shift without a choice. | Comparably
Support.com Claimed Company
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more
EMPLOYEE
PARTICIPANTS
46
TOTAL
RATINGS
649
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Low pay and they will switch you shift without a choice.

What does the leadership team need to get better at?

Listening to suggestion and needs of employees.

What do your coworkers need to improve and how could you work together better?

Barely able to interact with each other.

What is most positive about the culture and environment at your company?

There is no culture and environment.

What did you like most about the interview process?

It was over the phone.

What's going wrong and how can it be improved?

Tier 1 agents constantly not able to do tasks and cold transferring aggravated customers.

Why do you feel undervalued and what would make you feel better about your compensation?

You should not tell someone they will have a set shift then change it without giving them a choice.

Other Employee Reviews for Support.com

What are some of the best things about your team?

Generally just cool people to talk to.

Team review from Customer Support Dept
What is most positive about the culture and environment at your company?

Working from home is great.

Environment review from Customer Support Dept
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