Synchrony Outlook Employee Reviews | Comparably
Synchrony Claimed Company
We're shaping the future of retail financing and customer engagement every day. How? Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. read more
EMPLOYEE
PARTICIPANTS
185
TOTAL
RATINGS
1618
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Synchrony Outlook Employee Reviews

What makes you most happy at work?

Working with likeminded individuals that care about their job

I would say Smiling co-worker, Open-minded people around me,it feels good to work when you get positive vibes and the environment it's sweet and full of happiness

Work from home More Flexibility on the productivity and sched ad setting

Review from Customer Support Dept

Ability to affect change and make a difference for customers and clients

Being empowered to make a difference in the company's goals and having supportive management who not expect potential setbacks, but encourages learning for it to be effective in the future.

The friendships I've developed and the work we produce.

Engaging with customers is the best

Review from Customer Support Dept

Working from home. Immediate chat support

Review from Customer Support Dept

Helping an employee reach their potential

Seeing my employees grow, promote, and find their purpose.

Being able to make good money to support my family

Review from Finance Dept

What's going wrong and how can it be improved?

Customers tell us in 9/10 calls they don't like the ivr and it never gets addressed. Customers get asked the same up sale every call even after saying no 10 times. We still have to ask or be written up

Management expected too much from employees. Even though paid salary, treated like hourly employees and the work load and expectations were tremendous andnot obtainable.

Review from Finance Dept

The company needs to work better with customers. It's easy to burn out on dealing with them because they're so angry with the company.

Review from Finance Dept

Very hard to move internally.

Review from Customer Support Dept

What do you like best about your company?

There aren't any Outlook reviews of Synchrony yet.
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What would you most like to see improved at your company?

There aren't any Outlook reviews of Synchrony yet.
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Review Sentiment at Synchrony

65
65%
35
35%

About Synchrony's Outlook

B
73/100

Where This Score Ranks Synchrony's Outlook

TOP
35%

In the Top 35% of 2020 similar size companies on Comparably

TOP
40%

In the Top 40% of 572 companies in New York

3rd

3rd place versus 5 competitors rated on Comparably

Synchrony's Outlook is scored a B by 294 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Synchrony's Outlook score negatively contributes to their overall culture score, due partly to the fact that the Finance department’s negative scores cause Outlook to be one of Synchrony's weaker culture attributes amongst employees. Use the filters below to understand Synchrony employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 8 days ago.

Rate Outlook the Highest

  • Ethnicity - Asian or Pacific Islander
    +21%
  • Experience - 1 to 3 Years
    +20%
  • Experience - 6 to 10 Years
    +9%

Rate Outlook the Lowest

  • Department - Finance
    -20%
  • Ethnicity - Other
    -19%
  • Department - Marketing
    -10%

How Synchrony's Outlook Score is Calculated

FILTER RATINGS BY

Results from 179 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

80
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic21%
Good40%
Neutral18%
Bad14%
Terrible7%
How do your customers perceive your company?
AnswerPercent
Yes70%
No30%
Are you typically excited about going to work each day?
×
Rate your company