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The company has a great Yammer group that is helpful. However the rates per audio hour are low. It also has an impossible 2 Step exam that's virtually impossible to pass and accent exams that really aren't necessary plus it restricts access to jobs based on nationality which is unfair to others.
What makes you most happy at work?
The good culture and support from colleagues
What are some of the best things about your team?
They are very helpful and supportive. They make you feel at home most of the time except for a few bad apples
What needs to change to make the company culture better?
Be more inclusive in leadership roles and in special teams and have a representative leadership that is very diverse so that things are equitable
What do you like best about the leadership team?
Workers rarely interact with managers so it's hard to tell but I think they are trying their best. They should just be more open minded and allow transcribers from other locations to also join teams set aside for Australians and Americans only and not be discriminatory as is currently prevailing.
What did you like most about the interview process?
Getting a job is not supposed to be easy. But neither does it have to be impossible. More can be done to at least maybe show percentage marks when one takes tests for transparency reasons. Things have to be done in the light to make a process not only just be also seem to be just to everyone.
Why do you feel undervalued and what would make you feel better about your compensation?
The rate can be doubled. An audio hour usually takes more than 10 hours to transcribe but one is paid $25 or $30 for an audio hour on some teams and even less something like $15 for others which is just too low. At least the rate per hour should be reviewed upwards to make it worthwhile maybe $100
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