TranscribeMe Operations Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very helpful leadership from the veterans here.
Review from Operations Dept
They are all so welcome and helpful!! No matter the day or time.
Review from Operations Dept
Workers rarely interact with managers so it's hard to tell but I think they are trying their best. They should just be more open minded and allow transcribers from other locations to also join teams set aside for Australians and Americans only and not be discriminatory as is currently prevailing.
Review from Operations Dept
Very efficient and pleasant to work with. Always ready to help and very encouraging. They give importance to individual concerns as well and sort things out right away.
Review from Operations Dept
They are hired from the transcription team, so they know how tough the work can be and always encourage rather than berate or push. It's a great team of people.
Review from Operations Dept
What does the leadership team need to get better at?
Very political. Admins have workers they love and hate. Who loves and hates that Admin will reflect on how they treat you. They will even take hours or days of your work away and give it to someone else without compensating you because you didn't 'technically' complete it per their whim. Good luck!
Review from Operations Dept · See TranscribeMe's Response
Some of the TM identified staff (supervisors/leaders) on the forums come across as having a bad attitude and 'holier than thou' way of communicating. It feels like they hate their job and have low tolerance for new staff, and instead of being understanding or helpful they answer questions rudely.
Review from Operations Dept
What is the best part about your compensation package?
The harder you work, the faster you advance.
Review from Operations Dept
It is predictable and always on time.
Review from Operations Dept
As I am a contract employee, I don't have a compensation package. I knew this when joining Transcribe Me and am perfectly fine with it.
Review from Operations Dept
There is always a fair chance to be promoted to a higher pay grade. All the processes are transparent and accessible to all.
Review from Operations Dept
They pay fairly and always on time. I have never missed a payment. They also have good incentive packages and raffles (which I won once) to encourage you to work harder.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
As a QA you are called on to correct other people's work. At times that involves multiple mishears, moving of words, adding words and punctuation. At times that creates additional hours of work that is not paid for. But no compensation given unless a chunk is bad enough to reject.
Review from Operations Dept
An hourly rate that roughly equals minimum wage.
Review from Operations Dept
I don't feel undervalued. It's an online remote-working company that may not be best suited for other types of benefits offered by other physical companies, I think. But maybe they could have a shareable profile that can be used as a referral when seeking other gigs or employment.
Review from Operations Dept
Compared to other online transcriber services, TranscribeMe is one of the lowest paid, with some of the worst audio quality. Because of this, work takes much longer to complete but the earnings are still pitifully low.
Review from Operations Dept
The rate can be doubled. An audio hour usually takes more than 10 hours to transcribe but one is paid $25 or $30 for an audio hour on some teams and even less something like $15 for others which is just too low. At least the rate per hour should be reviewed upwards to make it worthwhile maybe $100
Review from Operations Dept
What are some of the best things about your team?
Kind, helpful, respectful, knowledgeable, always glad to help and answer questions.
Review from Operations Dept
Helpful and friendly to all, no matter time of day
Review from Operations Dept
They are very helpful and supportive. They make you feel at home most of the time except for a few bad apples
Review from Operations Dept
Everyone is hardworking and professional, but there is enough space for humor and light talk.
Review from Operations Dept
People from around the world.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
The actual employees/management does very little and dumps the work on the underpaid admins or yells at workers to do it with thinly veiled threats. So if they just actually did their job, that would be great.
Review from Operations Dept · See TranscribeMe's Response
You don't really have interaction with coworker's beyond a QA person rating your work before paying you for it.
Review from Operations Dept
What is most positive about the culture and environment at your company?
We have people from all over the world that work here and everyone is respectful to the other.
Review from Operations Dept
Friendly, helpful, encouraging, ready to promote all.
Review from Operations Dept
Its a very positive workplace and culture.
Review from Operations Dept
Very positive and encouraging coworkers.
Review from Operations Dept
Upbeat environment. Administrators continually create an atmosphere of fun and challenge.
Review from Operations Dept
What needs to change to make the company culture better?
Be more inclusive in leadership roles and in special teams and have a representative leadership that is very diverse so that things are equitable
Review from Operations Dept
Better management and less politics/favoritism. The people that say they are there to help, aren't, and will target you if you go to them. And if they quit taking people's hard work and letting others complete it for compensation while the person that did it gets nothing. Communication.
Review from Operations Dept · See TranscribeMe's Response
What did you like most about the interview process?
After I passed the entrance exam, I was able to work.
Review from Operations Dept
Based on ability not on looks etc.
Review from Operations Dept
Getting a job is not supposed to be easy. But neither does it have to be impossible. More can be done to at least maybe show percentage marks when one takes tests for transparency reasons. Things have to be done in the light to make a process not only just be also seem to be just to everyone.
Review from Operations Dept
The recruitment process is difficult to get through, but it ensures the quality of each member.
Review from Operations Dept
The preliminary exams required to qualify to work at Transcribe Me are quite challenging. However, hopeful applicants are allowed to retake an exam as many times as necessary to pass. Encouragement to do one's own work is firmly advised and cautioned. Honestly, I love a good challenge.
Review from Operations Dept
What would you improve about your company's interview process?
They don't even know what to ask you. It always depends on what they need at the time, as though they're just asking questions to give them ideas of their own. They already know who they're picking. It's just a joke of a game they have to play while they try to benefit from it.
Review from Operations Dept · See TranscribeMe's Response
What makes you most happy at work?
Remote work from home. Helpfulness of coworkers and leadership. Various opportunities.
Review from Operations Dept
The good culture and support from colleagues
Review from Operations Dept
The atmosphere is always positive.
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The flexibility they give you.
Review from Operations Dept
I think the work is fun. It's like creating an art project every day. It's challenging but not stressful. The yammer community is awesome.
Review from Operations Dept
What's going wrong and how can it be improved?
There's no winning. There are people that either like or hate someone and if that someone likes or hates you sets the tone of your environment. It's hostile and full of harassment. I think the only people happy, are those that manage to not get yelled at or criticized that particular day.
Review from Operations Dept · See TranscribeMe's Response
Leadership need to change their attitudes, and the QA needs to be more streamlined. The staff who assess our submitted work don't all stick to the same style guidelines that we are taught. Something can be classed as an error by one person and not another.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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