Travelers Employee Reviews
Out of 326 Travelers employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Travelers improve their work culture. The Marketing team, with 93% positive reviews, reports the best experience at Travelers compared to all other departments at the company. The IT team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from IT Dept
What do you like best about the leadership team?
They engage with the woder Travelers employee community throughout the year with presentations and dedicated "fireside chats" that allow for some limited discussion
I like that they driv result but not at the expense of people generally.
They can be reached if needed.
Solving problems and serving people
Forward looking and focused on continued learning for all
Review from IT Dept
What does the leadership team need to get better at?
Internal growth. Looking outside for younger cheaper employees than promoting within
Understanding the deak level roles. Not letting Product bully Claims with an over abundance of process roll outs. Listen to employee suggesstions as they do the job and quickly identify inefficiencies. Management needs to stop taking credit for others work.
Stop the paralysis of analysis merry-go-round and make actionable decisions. Stop treating meetings like social events instead of the outcome-driven meetings they should be.
Servant Leadership. Not managing by fear. Respectful communication. Eliminate micromanaging and favoritism. Learn that work from home is a reality and incorporate home and office into managing us. Stop promoting bullies. Mainly though, just be nice.
Stop giving excuses to those who bully because you feel sorry for them. They turn their whole team just like them. They have make many employees cry when they go home, cry in the bathroom and in conference rooms. Stop retaliating and gaslighting good employees.
What is the best part about your compensation package?
26 days of PTO/sick leave refreshes eveey new year. Good basic health care.
401k match and pension is good
I love the pto package
Salary, pension, 401k match, health benefits
IS GOOD TO WORK THERE
Why do you feel undervalued and what would make you feel better about your compensation?
A better health plan is needed.
Compensation is merit based but then raises given on ratios and last time a raise was received. Transparency js a joke as the ranges are so far apart. Bonuses given to favorites. No gainsharing.
Maybe these corporate scumbags set aside their 100000$ bonuses and pay a living wage
My role is a hybrid that would generally allow for significantly higher pay at other companies. Pay raises and bonus are meager given the workload.
My first equity bonus was 3k - that's not enough to retain me when it comes from a multimillionaire company
Review from Product Dept
What are some of the best things about your team?
Many people are experts that come from various backgrounds. A diversity of knowledge.
Team is always helpful and there when needed..
Everyine works very well together
Always willing to help, share their knowledge. I receive more support from coworkers and colleagues across the company, than my immediate ladder of managemenr
Committed, ambitious, authentic, collaborative, capable
What do your coworkers need to improve and how could you work together better?
All are young fresh to workforce
Bullies, and it comes from top down.
Removing the current leadership to effectively do our jobs.
Attitude and overall work ethic.
Review from IT Dept
Everyone should respect each other.
What is most positive about the culture and environment at your company?
Chill and relaxed office setting.
I work alone and I like it that way.
Everyone works very well together
Everyone keeps to themselves to work
Your team can make or break your time with this company- I am lucky enough to have an excellent team.
What needs to change to make the company culture better?
Have managers who really listen to concerns, and genuinely want to help, instead of blowing you off, or not even listening to you
Increase staff, or at least higher independent adjuster's until we can get caught up. Working double and triple the average workload each week is inhumane and criminal.
They should actually listen to their employees feedback and implement their concerns. If they can do this they will be able to retain their staff. They need to pay them fairly, have more realistic QM expectations and provide adequate on the job training for new employees
Review from Customer Support Dept
Doesn’t matter where you go or which department you talk to, the consistent feedback I hear from everyone is the company is very stingy.
Review from Sales Dept
What did you like most about the interview process?
Interview process was transparent and quick. Interviewed with internal recruiter, manager, team members, leadership team. No need for design projects or skills test. Instead I had the chance to talk through paat experience and showcase potential rather than focus on output alone.
Quick process. Good interviewers. Well thought oit.
Entire process was fast and interviewing managers were welcoming, nice, and set realistic workload expectations.
The discussions about the future of the company and the ability to talk with real people
Conncting in a fun way and see some of the culture
What would you improve about your company's interview process?
Streamline it and make hiring faster
Too many interviews to get through for entry level while higher ones are easy if you know someone
Too many people involved in interview.
Maybe have someone confident in the job that is being hired for a full knowledge of all of the policies involved before offering a job and maybe not lying about that information prior to her and then conveniently changing it afterwards.
More complex questions, a guideline of rules and regulations
Review from IT Dept
What makes you most happy at work?
Completing work and seeing impact of work done
Imdependence is great. No one over your shoulder.
Having a sense if accomplishment and helping others
When its quitting time and i log off
Solving problems with a team in a focused way.
What's going wrong and how can it be improved?
Allow remote work for right role. Make office culture just as nice as in hartford. Would hw nice if high paying jobs were offered outside of travelers
Happy employees provide quality customer service and work. Start at the root of the problem.
Review from Customer Support Dept
More diversity in those who are in leadership.
Review from Operations Dept
Nothing. I do not think anyone is excited about work.
Review from Operations Dept
What do you like best about your company?
They have a solid business strategy and plan and don't treat employees as dispensable.
Work life balance
What would you most like to see improved at your company?
It would be good to have more virtual, informal gatherings for different departments and teams to meet each other.
Higher than average market salary
Review from IT Dept
Remote work
Review from IT Dept