Travelers Employee Reviews
Out of 330 Travelers employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Travelers improve their work culture. The Marketing team, with 93% positive reviews, reports the best experience at Travelers compared to all other departments at the company. The IT team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Internal growth. Looking outside for younger cheaper employees than promoting within
Understanding the deak level roles. Not letting Product bully Claims with an over abundance of process roll outs. Listen to employee suggesstions as they do the job and quickly identify inefficiencies. Management needs to stop taking credit for others work.
Stop the paralysis of analysis merry-go-round and make actionable decisions. Stop treating meetings like social events instead of the outcome-driven meetings they should be.
Servant Leadership. Not managing by fear. Respectful communication. Eliminate micromanaging and favoritism. Learn that work from home is a reality and incorporate home and office into managing us. Stop promoting bullies. Mainly though, just be nice.
Stop giving excuses to those who bully because you feel sorry for them. They turn their whole team just like them. They have make many employees cry when they go home, cry in the bathroom and in conference rooms. Stop retaliating and gaslighting good employees.
Why do you feel undervalued and what would make you feel better about your compensation?
A better health plan is needed.
Compensation is merit based but then raises given on ratios and last time a raise was received. Transparency js a joke as the ranges are so far apart. Bonuses given to favorites. No gainsharing.
Maybe these corporate scumbags set aside their 100000$ bonuses and pay a living wage
My role is a hybrid that would generally allow for significantly higher pay at other companies. Pay raises and bonus are meager given the workload.
My first equity bonus was 3k - that's not enough to retain me when it comes from a multimillionaire company
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
All are young fresh to workforce
Bullies, and it comes from top down.
Removing the current leadership to effectively do our jobs.
Attitude and overall work ethic.
Review from IT Dept
Everyone should respect each other.
What needs to change to make the company culture better?
Have managers who really listen to concerns, and genuinely want to help, instead of blowing you off, or not even listening to you
Increase staff, or at least higher independent adjuster's until we can get caught up. Working double and triple the average workload each week is inhumane and criminal.
They should actually listen to their employees feedback and implement their concerns. If they can do this they will be able to retain their staff. They need to pay them fairly, have more realistic QM expectations and provide adequate on the job training for new employees
Review from Customer Support Dept
Doesn’t matter where you go or which department you talk to, the consistent feedback I hear from everyone is the company is very stingy.
Review from Sales Dept
What would you improve about your company's interview process?
Streamline it and make hiring faster
Too many interviews to get through for entry level while higher ones are easy if you know someone
Too many people involved in interview.
Maybe have someone confident in the job that is being hired for a full knowledge of all of the policies involved before offering a job and maybe not lying about that information prior to her and then conveniently changing it afterwards.
More complex questions, a guideline of rules and regulations
Review from IT Dept
What's going wrong and how can it be improved?
Allow remote work for right role. Make office culture just as nice as in hartford. Would hw nice if high paying jobs were offered outside of travelers
Happy employees provide quality customer service and work. Start at the root of the problem.
Review from Customer Support Dept
More diversity in those who are in leadership.
Review from Operations Dept
Nothing. I do not think anyone is excited about work.
Review from Operations Dept
What would you most like to see improved at your company?
It would be good to have more virtual, informal gatherings for different departments and teams to meet each other.
Higher than average market salary
Review from IT Dept
Remote work
Review from IT Dept