Truist Employee Reviews
Out of 124 Truist employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Truist improve their work culture.
What does the leadership team need to get better at?
Executive leadership is not listening to employee feedback provided in our annual engagement survey. 2024 survey revealed lowest engagement scores in several years. Executive leadership have said they know why engagement is poor, and have made it clear they arent going to do anything about i
Listening to the people on the front line and their clients
A whole lot f work needed
Micro Manages, high pressure, but supportive
They are very disconnected with how things are going on the front lines. Conference calls seem to show that everyone is excited and enthusiastic, when frontline associates are tired, beyond stressed and ready to leave the bank.
Why do you feel undervalued and what would make you feel better about your compensation?
company 401k match reduced. Bring it back to 6%. RTO mandate not being implemented consistly. I worked fully remote for several years. Had great flexibility and work/life balance for years, but in 2024 that was all taken away. Several executives have stated if we arent happy we should quit.
Penalize those that work hard
Higher pay in linenwith the market
Either decrease the workload or increase pay.
Merrit increases that keep up with current inflation. Excecutive increases by percentage are much higher than those on the front lines.
What do your coworkers need to improve and how could you work together better?
Better upper management. More staff St branches
Do their job and go into the office
They need to be treated like humans by executives
Do the work they are getting paid for!
We are a small department, so I don’t know that we needed improvemen
What needs to change to make the company culture better?
Redo the whole training program
Line of Business does not understand the IT and does not adequately appreciate them
What would you improve about your company's interview process?
The initial interview with the team I would be working with was great. As I stated before, the original manager on the team was very underhanded. He said when he left the company, he had a hard drive of information to use as blackmail if they ever tried to sue him. He was a horrible tyrant.
Let them know what you are getting into
What's going wrong and how can it be improved?
just read the news. Customers having trouble accessing their accounts, poor customer service, etc etc etc. Screw up after screw up negatively effecting our customers.
The company is getting terrible reviews from customers. Most likely caused by mass layoffs to help inflate the company stock price, leaving too few people to handle the customers needs. The front line employees are stretched to the limits at the branch locations still open.
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Hire more staff. That would mean the company is listening to staff and clients.
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