Truist Employee Reviews
Out of 124 Truist employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Truist improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I think they mean well it’s not just reaching the mass
Relatively good - thoughtful and communicative team
They are very knowledgeable and are really a team
I'm new. Never met them, but judging from my experience thus far, the company's supportive of its employees. That's either because of what they've done or because they stay out of the way of the people who make it so. Either way, the results are positive.
My manager is a great person and a pleasure to work for.
What does the leadership team need to get better at?
Executive leadership is not listening to employee feedback provided in our annual engagement survey. 2024 survey revealed lowest engagement scores in several years. Executive leadership have said they know why engagement is poor, and have made it clear they arent going to do anything about i
Listening to the people on the front line and their clients
A whole lot f work needed
Micro Manages, high pressure, but supportive
They are very disconnected with how things are going on the front lines. Conference calls seem to show that everyone is excited and enthusiastic, when frontline associates are tired, beyond stressed and ready to leave the bank.
What is the best part about your compensation package?
Pay, vacation ,401 k and sick time
Salary and Stocks and Pension
I like the way you can utilize sick time.
annual vacation time allotted .
Time off and insurance benefits
Why do you feel undervalued and what would make you feel better about your compensation?
company 401k match reduced. Bring it back to 6%. RTO mandate not being implemented consistly. I worked fully remote for several years. Had great flexibility and work/life balance for years, but in 2024 that was all taken away. Several executives have stated if we arent happy we should quit.
Penalize those that work hard
Higher pay in linenwith the market
Either decrease the workload or increase pay.
Merrit increases that keep up with current inflation. Excecutive increases by percentage are much higher than those on the front lines.
What are some of the best things about your team?
I work in software development and my team stays focused on that and are usually helpful but not always accepting and open minded. I was not open about being gay for years because of the awful comments I heard from them about other gay people and they definitely don't promote women. White boys club
They do care about making a difference in the betterment of the success of the team and the client's life.
Putting work aside, my teammate are wonderful human beings.
comraderie, common goals, perserverance, integrity
We work together all the time
What do your coworkers need to improve and how could you work together better?
Better upper management. More staff St branches
Do their job and go into the office
They need to be treated like humans by executives
Do the work they are getting paid for!
We are a small department, so I don’t know that we needed improvemen
What is most positive about the culture and environment at your company?
my direct managers are great, they just had all discretion stripped from them in 2024.
Nothing. The culture is a fake facade of upper management with pizza parties and confetti that translate into no actual actions. It's a terrible dog and pony show that only the less intelligent are distracted by.
Clients can see our frustration
Helping clients with their needs
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What needs to change to make the company culture better?
Redo the whole training program
Line of Business does not understand the IT and does not adequately appreciate them
What did you like most about the interview process?
The Manager was very personable and was very straightforward
Quick response interview and hiring
It was a fairly fast process.
The manager hiring me asked questions that made sense.
The people asked the right questions to determine if skills matched the current need
What would you improve about your company's interview process?
The initial interview with the team I would be working with was great. As I stated before, the original manager on the team was very underhanded. He said when he left the company, he had a hard drive of information to use as blackmail if they ever tried to sue him. He was a horrible tyrant.
Let them know what you are getting into
What makes you most happy at work?
Helping my customers and success
serving clients at custom events
Having the satisfaction of helping my clients
Getting work done, and when there's no more work to do, being allowed to be productive in other ways.
Co Workers, accomplishments, common goals
What's going wrong and how can it be improved?
just read the news. Customers having trouble accessing their accounts, poor customer service, etc etc etc. Screw up after screw up negatively effecting our customers.
The company is getting terrible reviews from customers. Most likely caused by mass layoffs to help inflate the company stock price, leaving too few people to handle the customers needs. The front line employees are stretched to the limits at the branch locations still open.
See previous responses to questions
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Hire more staff. That would mean the company is listening to staff and clients.
What do you like best about your company?
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What would you most like to see improved at your company?
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