Diverse backgrounds not only ethnically but also proffesionaly. Every one brings something different to the table.
Can see managers on the floor when it's busy, willing to do some of the positions needed to make lines run faster.
When everyone on my lane wants to actually work, when we pass a test and mitigate the threat, when managers notice we're doing our work.
We are exposed to irate passengers and unprofessional colleagues and still have to keep our composture and earn public trust. The government can shutdown at any time leaving us to hardship and still having to come to work. A higher wage would allow the opportunity to save.