TSA Employee Reviews
Out of 88 TSA employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping TSA improve their work culture. The Operations team, with 48% positive reviews, reports the best experience at TSA compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
Leadership and promotion base don who you know
They are always looking for ways to improve
Everything.... easy to work with.....
Review from Operations Dept
Dont really know the leadership team they dont communicate
Review from Operations Dept
Can see managers on the floor when it's busy, willing to do some of the positions needed to make lines run faster.
Review from Operations Dept
What does the leadership team need to get better at?
Stop punitive actions. Treat officers at adults.
Review from Operations Dept
They lack supportive leadership skills. They do not know how to provide adequate training or build a positive work environment. They cannot be trusted and will devalue you to senior management to conceal their own mistakes.
They need more training and respect for everyone
Caring about TSA more and less about the line of passengers
Communication with field workers and understanding that they help facilitate and support the workforce. Listen to what those who perform the job are saying about improvements.
Review from Operations Dept
What is the best part about your compensation package?
Healthcare. It's the only reason I haven't quit yet; but I am looking for a new job in which intelligence is appreciated.
Healthcare coverage.... including dental.... awesome...
Review from Operations Dept
Matching 401k and medical benefits.
Review from Operations Dept
Health insurance and retirement plans
The Retirement plan and life insurance
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Yes I feel undervalued. Their "human resources" are completely expendable, and they wonder why they have a morale problem.
Review from Operations Dept
Pay same or more than cost of living in area
Our work is very valuable and of high risk
Because of Lack of support
The pay doesnt keep up with inflation
What are some of the best things about your team?
Meeting people from all over.
Review from Operations Dept
Comradery and ability to come together to accomplish tasks.
They have the same mindset
Work for the same goals
easy to work with every day....
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Coworkers are all scared. No one supports each other.
If u get the right team it can be good
What is most positive about the culture and environment at your company?
They try to respect everyone's culture
Excellent company culture overall... nice...
Review from Operations Dept
Bonuses, positive briefings, supervision that teaches you before calling you out.
Review from Operations Dept
Most positive about my job is that myself and team ensures the public is safe at all cost.
Review from Operations Dept
Hardworking like minded people working towards a goal
What needs to change to make the company culture better?
Management, policies, values, punitive actions
Review from Operations Dept
Better leadership, better training and better pay
Culture change from where it is and raising hiring standards.
Management, pay raise, employees are not treated well
Review from Operations Dept
We shouldn't have to take constant abuse from customers
Review from Operations Dept
What did you like most about the interview process?
The questions were uniform and non-discriminatory
very easy process... no issues....
Review from Operations Dept
The fact that they give you a fair chance of answering questions necessary
Review from Operations Dept
Negotiated pay and either matching the pay.
Review from Operations Dept
Quick and to the point questions and turn around
What would you improve about your company's interview process?
Use qualified people, not just whomever you can get.
Review from Operations Dept
Stop with irrelevant questions that have little to do with the actual job.
What makes you most happy at work?
Mission to serve people of our country
Interacting with co-workers and putting a smile on a customer's face
working with coworkers and people....
Review from Operations Dept
When everyone on my lane wants to actually work, when we pass a test and mitigate the threat, when managers notice we're doing our work.
Review from Operations Dept
My team members and my subordinated
What's going wrong and how can it be improved?
Burn it down and build a new one.
Review from Operations Dept
The public hates TSA. Officers are so stressed, they're not always friendly and passengers can be rude. Most of us are overworked due staffing shortages.
Better leadership is needed, support from leadership, and recognition for performance during stressful situations every day.
Review from Operations Dept
Not every one is on the same page, too many lazy employees, pay is too low
Review from Operations Dept
To many in the upper level just there for a paycheck and retirement. They don't or want to concern themselves with what it takes to be effective
Review from Operations Dept
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What would you most like to see improved at your company?
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