B
75/100
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U.S. Bank Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
SPEAKING TO THE CUSTOMER, HOPEFULLY GETTING TO KNOW MY TEAM..
Interacting with people and talking with them
When I end the day with a sense of accomplishment or when I am recognized for going above and beyond by my leadership team.
The people. The teamwork and community.
Flexible, hybrid, diverse, supporting, empowering
Review from Operations Dept
Seeing what new challenges there are each day! Accomplishing successes as a team. Being recognized for our contributions and achievements! Being encouraged when we don't succeed.
Review from IT Dept
Learning on a daily basis and working on purpose individually and as a team
My team and customers are amazing
Stability to provide for my family
The flexibility and training offered. It is a very relaxed atmosphere
The people I work with.
Accomplishing goals and helping my clients win
seeing my favorite co workers
I love being able to do my job and take care of customers the right way. No one second guesses me when I am fighting to make something right.
when we release new functionality for our customers
Getting things done and having work to do.
Talking to customers and helping them
Fufilling project that have a big inpact
Review from IT Dept
Its was work life balance but with the floating holiday issue. Now the only advantage is it is a remote job
Helping positively guide clients through life changing cycles and events
What's going wrong and how can it be improved?
They have stopped caring about customers and their complaints. They rather us sit on meetings and make outbound calls than help the customers who are in front of us and need assistance.
Process for companies to be onboarded in procurement is lengthy and arduous. Needs significant streamlining which would necessitate a new database and cohesive internal efforts. Right now U.S. Bank has businesses fighting for control over their contracts - bank needs everyone to cooperate more.
There’s no opportunity to move around. They receive complaints about this and they do not make it a prio
Review from Business Development Dept
US Bank has done little to help customers during COVID. I had to send a man to collections over $300.
Review from Customer Support Dept
Always waiting for the next time I will be told i did something wrong or be asked to explain myself. Managers don’t know how to speak to employees, need to learn to teach instead of speaking
Review from Operations Dept
If people would say good morning back to you it would make for a better day. Managers walk right by employees with out saying anything.
Review from Operations Dept
Sometimes the people...having the right players in place. Back up from the managers.
Review from Operations Dept
I use to when I had an amazing work environment. Under my previous branch manager.
Review from Sales Dept
Some of the systems are not consistently working. Keeping them regularly updated would be helpful
Review from Operations Dept
Lack of compassion and understanding , lots of unnecessary micromanaging just to prove leadership position .
Review from Customer Support Dept
Helping more the customers and be kind with them.
Review from Sales Dept
Value your Branch Managers and hold other business lines accountable for their own performance. BBO’s and Client Managers continue to lose loan balances for our bank. It is time to hold them accountable or sell the portfolio and business line to another company. They are lazy and entitled.
Review from Executive Dept
Lack of true inspiring leadership
Review from Operations Dept
it's toxic when the manager is in a bad mood
Review from Customer Support Dept
Nothing. My place of work is great.
Review from Operations Dept
better communication is key rtight now
Review from Operations Dept
I think the biggest issue we have is communication between the departments but I've noticed an improvement in that in the last year or so
Review from Operations Dept
Middle management in all areas need to be revamped. Managers here are just not effective and they do very well when it comes to covering up their mistakes.
Review from Operations Dept
Super slow! Makes the computers too complicated and often time consider customer transactions.
Review from Sales Dept
Remove red tape, faster servers, better Equipment, better pay!
Review from Business Development Dept
What do you like best about your company?
I love the people I work with.
Review from Sales Dept
People
Review from Finance Dept
What would you most like to see improved at your company?
Benefits
Review from Finance Dept
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