
Transit. Derailments. Customer Commitments. Stop trying to fit square pegs in round holes. Not everything can be solved with PSR
Quality, accuracy, and work ethic. But... what do you expect from people that have been beaten down to where they feel neither they, nor the work they perform is valued.
The Korn Ferry cuts & demotions demoralized most everyone while cutting future earning potential AND adding more work on the best and brightest that were already overworked. This is why many are leaving.
reevaluate PSR. Look at the workload vs workforce and add back at least some of the staff that was cut. Reevaluate titles/levels. Most people are very bitter about working for decades to get where they were only to be knocked down 2-3 levels.