C
66/100
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Verizon Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Getting to go home. Maybe the benefits
Review from Sales Dept
I enjoy working independently and achieving my goals without delay. I am also happy to help other team members.
Review from Engineering Dept
getting paid is the best
The flexibility of my work schedule
My team and the friends that I've made over the years.
Review from Engineering Dept
I genuinely care for my co-workers. I have some very close friends on my team. I enjoy what I do. Not for the pay, but I enjoy helping customers. I enjoy building relationships and finding honest solutions that will help provide a positive outcome. If it weren't for my team I would've left.
Being able to work without interruption.
Being able to positively make an impact, working with supportive, caring people and a leeader who has your back.
Having an impact on the application
Great company culture and supportive higher management
To be honest it was the pay
Closing a large deal or a new customer.
Hybrid mode, good work life balance
working with good employees and customers
I get to marry my skills with a purpose driven role that makes me feel good! It makes me work harder. I am inspired!!
Being a part of a team that mentors and encourages each other. Having a manager who wants me to succeed.
My Benefits, career oportunities. Being on a tech company and the future it offers
Getting pay check on friday
Getting to work on exciting projects.
the different interactions you face within you daily work days
What's going wrong and how can it be improved?
solve customer issues at a lower price point. Currently, customers are charged higher for lower service quality due to very little/ no competition at all.
Bean counters and sales folks have been put in charge of a tech world; what could go wrong?
Customer service is all being outsourced overseas. And corporate employees are having more and more tools taken away.
Spend money to market your business
Review from Customer Support Dept
Reasonable commission goals, and better communication to employees with the teams making decisions regarding pay.
Verizon Wireless needs to fix their system issues and needs to stop using vendor call centers for customer service and for it so that they can get the job done in an efficient manner
More training for representatives of the company
They need to improve customer service wait times. Increase hourly and commission. Lower DM and higher ups pay so they see our struggles. And make realistic monthly goals
Upper management is hired from University grads in business. Well this ain't Henry Fords production line and these green horns don't get it, yet they benefit from bad decisions. "Verizon reserves the right to make bad decisions"
Review from Operations Dept
Get away from the customer is always right mentality and allow the workers to stand up for themselves on a call. Stop trying to appease the customers every whim
Customers are not happy due to lack of staff and overselling
They don't disclose their policy in the website
It's too late ... Company got too big now they decide to cut pay for the front line make them do more work and have unrealistic quotas. Don't think I'm gonna work hard and sell for ya Verizon if you want to act like that.
Customers come last. Hour waits in store and over the phone. Everything is being sent overseas and the systems and processes are awful
Chamge commsiin take care of their employees
They change the metrics so frequently and make it impossible to reach. The environment is so toxic.
Review from Customer Support Dept
Hot garbage is all I can say
Need a CEO that cares about the front line and pays us for what we do rather than constantly cutting our pay and asking us to do more while pretending to care.
Review from Sales Dept
No culture = no perks at all.
Review from Marketing Dept
Complete restructuring of management to get rid of their hostility twords employees and bring the building up to code so that it doesn't resemble a sauna all seasons of the year.
Review from Customer Support Dept
What do you like best about your company?
My coworkers are great people
Growing into actions are matching their language of empathy, compassion and caring
Review from Marketing Dept
travel, product kickoffs, people, pay, benefits
Positivity commute and compensations .work
Review from IT Dept
It’s a challenging job that pays well with excellent benefits
Review from Customer Support Dept
Wages and compensation package is superb
Review from Customer Support Dept
work space
Review from Engineering Dept
What would you most like to see improved at your company?
Career growth and the promotion process as well as compensation
Considering more qualified females in leadership and at analyzing salary comparisons for black women
Review from Marketing Dept
New leadership. They keep shuffling bad leaders around and never hold them accountable for their results.
Review from Marketing Dept
management philosophies, needs to become an employee centric company
Social comprehension
Review from Customer Support Dept
Very few weekends off.Little parking for disabled personnel.poor 401
Review from Customer Support Dept
organization
Review from Engineering Dept
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