Volunteers of America Employee Reviews
Out of 138 Volunteers of America employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Volunteers of America improve their work culture. The Customer Support team, with 76% positive reviews, reports the best experience at Volunteers of America compared to all other departments at the company. The Product team offered the most constructive feedback, with 37% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
I have had positive experiences with some, and no experience with others
Spiritual ,fulfillment, justice and hope.
Diverse, smart, and dedicated leaders
Review from Customer Support Dept
Caring and always there when u have an issue or a question they are quick to resolve it
COO is very intelligent and supportive
What does the leadership team need to get better at?
Keeping focus on our clients being more important than making the most money possible. Taking care of the employees who handle those vulnerable populations each and every day.
The leadership team needs to be better at communication.
Better pay, better incentives, better management
Communication providing benefits for employees
Review from Product Dept
trust and listen to the people that are being served
What is the best part about your compensation package?
Affordable and knowledgeable informational package
Paid time off and flexibility
Review from Customer Support Dept
Vacation and sick pay holiday pay
The insurance is excellent and the stock too
Great company, just a few bad apples in some positions.
Why do you feel undervalued and what would make you feel better about your compensation?
I have an extremely heavy workload and am not paid well. I am very knowledgeable about all areas of my job description. Taking time off is difficult, as there is never anyone to cover for me, and my work just builds up while I am gone. They know my workload is heavy, but I am not compensated for it
CEO is just awful and I wish she had any conception of actual talent
I'm a great, dependable, time manageable,loyal employee that always go over and beyond the expectations of the job!
Work is always being added but little to no monetary compensation is given.
I just feel that dock workers, should make more it's very hard. And because I'm the only dock worker to accept donations it's even harder
What are some of the best things about your team?
Very reliable we don't limit ourselves to just our caseload. We help each other out. They are amazing to work with. I really wouldn't wanna work with anybody else. They are the reason why I still work at my site.
Review from Customer Support Dept
My immediate team is easy to contact and help when needed. They are very knowledgeable and know how much work and knowledge is needed. They are friendly and always eager to help and be supportive.
Highly mitivated to help others
Review from Customer Support Dept
We work great together like a family
Passion about the mission, willing to do anything and will chip in if someone needs help!
What do your coworkers need to improve and how could you work together better?
Treat people like human beings
Volunteers of America highest homeless people felons drug addicts and place them in their facility at very low wage to oversee the other homeless people so criminals and Felons have keys to the rooms, American bullies in treat their fellow homeless people inhumane
trust the clients and resist being so beaureaucratic
It comes from above-management takes advantage of the organization but expects the workers to be accountable
Review from Customer Support Dept
We work well together. We work as a well tuned machine
What is most positive about the culture and environment at your company?
I truly believe in our core values. Many of my coworkers do as well. However, it seems like upper management forgets that it takes everyone to make the wheel keep moving. Our company is way too top heavy and could compensate the average worker more.
Spirituality is recognized and staff longevity
Review from Customer Support Dept
Everybody is happy to accomadate u and help resolve issues at hand
Passion and commitment of employees, innovative ideas and open to new ways of doing things
That myself and my co-workers are doing everything possible to keep our house clean, functional,safe,and happy!
What needs to change to make the company culture better?
Fire this incredibly inept CEO
Better communication, better pay, offer food to employees even at a cost, many get stuck at work wity madani on and have no options for meals
needs to be changed from the top down. they have very little if any respect for their mission statements or the people in need.
fire top leadership and replace them with someone who knows what they are doing-especially concerning personnel-we have way too much turnover
Change from above-the company needs to be changed from CEO on down. Most dishonest people I have ever worked for. And they are a 'church'.
Review from Customer Support Dept
What did you like most about the interview process?
The clarity in the expectations of the role however, since then there has been a lot more tasks added to the role
Review from Customer Support Dept
The two people who interviewed me were nice and approachable. They asked questions I knew actually related to the position I was applying for.
It was quick alot of paperwork though
open nature of the conversation
Dealing with local staff is a negative. We should deal with corporate. Local staff tend to want to keep your pay lower than theirs. They should not know our pay.
What would you improve about your company's interview process?
Don't pair people with idiots
Actually do a background check and hire those w/ experience
What makes you most happy at work?
When I actually am able to catch up with my administrative work and feel caught up
Review from Customer Support Dept
Getting the job done giving back to the community helping people that need things and seeing a smile on their face when they get those thingsGetting the job done giving back to the community helping people that need things and seeing a smile on their face when they get those things
Review from Product Dept
Helping those less fortunate. I used to believe I was going to do something big to change the world and help others. I now realize it could be the smallest of things that makes the biggest difference.
Driving my route and service to the stores is probably my favorite because of interaction with the other side that puts the product put
Interacting with the staff and participants.
What's going wrong and how can it be improved?
The CEO picks favorites and only they advance and she hates certain people
We don't make enough money to live working 40 hour weeks. If you want to afford an apartment, you need to get a second job along side this one.
Building desperately needs maintenance and updating
Provide my insurance that was promised
Review from Product Dept
If I go on three seas getting the money to help the homeless need to build housing and give money and services to the homeless directly they don't need to pay themselves $130,000 a year and build a shelter
What do you like best about your company?
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What would you most like to see improved at your company?
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