C+
70/100
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Wayfair Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Helping resolve problems / being acknowledged for the positive feedbacks, or going that extra mile for the customer so they got the service / experience they expected.
Resolving a customers needs thoroughly quickly positive experiences
Good team and startup environment
My Team and my management
The empowerment to make decisions and use best judgement.
The difference I get to make with my team and employees
I like helping people better themselves
Review from HR Dept
My coworkers, my work/life balance, and my compensation.
I feel like I am making a difference. There is also a great worklife balance
I work remotely on a team that will always be remote
Great resources and great people
Interacting with the customers each day
Review from Customer Support Dept
Helping customers and getting to interact with my coworkers
Review from Customer Support Dept
Getting to learn new ways of communicating everyday and feeling like I can grow at the company.
Review from Sales Dept
the pay is very good
Review from Customer Support Dept
My Team! They are the absolute best part of my day, everyday.
Review from Customer Support Dept
My projects are very meaningful.
Review from Design Dept
Managing a team, great place to start the mid management career in tech
Review from Engineering Dept
I love the team I work on and the dynamic we have created.
Review from HR Dept
My co- workers and teams I collaborate with on a daily basis
Review from HR Dept
What's going wrong and how can it be improved?
There's more to life than buying customers with display ads.
Quality of furniture, return policies
Review from Customer Support Dept
Rules regulations through out all shifts
No leadership, just a marketing facade about culture. Rotten ethics to the core.
Pay employees a fair compensation
Wayfair is so focused on innovation and profit that they forget to debug and optimize. The large parcel network needs a huge overhaul, and leadership needs to show they value employees not just say it to appease frustration.
Pay attention to how the front line trainers, supervisors are being treated
Review from Operations Dept
reduce influence of eu supply chain team
Review from Product Dept
the performance ranking system leaves a lot of room for subjectivity. I think that there can be more directed goals for each level specific to each team. there doesn't need to be a uniform ranking system across the whole company
Review from Operations Dept
The lack of support to retain assistant managers and other key team members, and trying to deal with a fast paced environment. Also ranking team members against each other seems like a terrible way to build a team/company first atmosphere. I think it's backward thinking.
Safety and meal premium violations. No need to brieb the associate to keep hush with monthly safety raffle of free furniture. They profit both by saving on displsing the items and keeping the injured associates hushed. If their is a reported injury the raffle is cancelled until the following month.
Review from Operations Dept
Too much politics and lack of clear vision makes it difficult to focus and make an impact. There’s also a boys club culture and agency mod
Demotivated people, many stay only for money. Ideas are not shared. People feel unappreciated. -> Listen to people, let them implements the ideas in form of experiments. This may lead to significant improvements that would benefit everyone. Give purpose and a direction.
Review from Product Dept
What do you like best about your company?
the money and benifits were amazing
Review from Sales Dept
Great compensation package and comfortable travel policy
Review from Product Dept
What would you most like to see improved at your company?
make sure people from marginalized groups truly feel welcome and safe at work and know where to go in case they do not
Review from Sales Dept
Work from home policy, base pay increase, commuter expenses paid and clear vision.
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